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On line 1346, column 400 <!doctype html> <html lang="en" class='no-js'> <head prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# article: http://ogp.me/ns/article#"> <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-7S32LT2X57"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-7S32LT2X57'); </script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1" /> <title>Frequently Asked Questions | Excursionist</title> <meta name="author" content="Excursionist"> <link rel="canonical" href="https://www.excursionist.com/frequently-asked-questions/" /> <!-- Open Graph data --> <meta property="og:title" content="Frequently Asked Questions" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.excursionist.com/frequently-asked-questions/" /> <meta property="og:site_name" content="Excursionist" /> <!-- Twitter Card data --> <meta name="twitter:title" content="Frequently Asked Questions"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@xcursionist"> <meta name="twitter:creator" content="@xcursionist"> <!-- Robots Directives --> <META NAME="ROBOTS" CONTENT="INDEX, FOLLOW"> <link rel="apple-touch-icon" sizes="180x180" href="/static/apple-touch-icon.png?v=2"> <link rel="icon" type="image/png" sizes="32x32" href="/static/favicon-32x32.png?v=2"> <link rel="icon" type="image/png" sizes="16x16" href="/static/favicon-16x16.png?v=2"> <link rel="manifest" href="/static/site.webmanifest?v=2"> <link rel="mask-icon" href="/static/safari-pinned-tab.svg?v=2" color="#956e3d"> <meta name="msapplication-TileColor" content="#956e3d"> <meta name="theme-color" content="#ffffff"> <link rel="stylesheet" href="/static/css/excursionist.min.f62a20818b9e.css?v=5"> </head> <body class="m0 page-frequently-asked-questions faq why-us "> <div class="content"> <!-- Cookie Notification Banner --> <div class="banner page_bottom" data-id="cookie-banner"> <div class=""> <div class="mx-auto max-width-container clearfix"> <div class="message col-11 col px2"> <div class="message-container"> <p>We use cookies and similar technologies when you are logged in to (i) track your session and path through the site, (ii) recognize you as a user of the site as you travel through the site and refresh pages and (iii) protect forms from certain types of attacks. To learn more about cookies, including how to disable them, view our <a href="/privacy-policy/">Cookie Policy</a>. By clicking “I Accept” or “X” on this banner, or continuing to use our site, you consent to the use of cookies unless you have disabled them.</p> </div> <div class="mt-4"> <button onclick="closeBanner('cookie-banner');">I Accept</button> </div> </div> <div class="col-1 col right-align pr2"> <button class="close" onclick="closeBanner('cookie-banner');"><span class="icon icon-close"></span></button> </div> </div> </div> </div> <!-- Covid Notification Banner --> <header> <!-- Covid Notification Banner --> <!-- Main Site Navigation --> <section id="main-nav" class="clearfix px4 mx-auto max-width-container"> <div class="sm-col sm-col-4 "> <div class="logo-container"> <div class="logo-container-inner"> <div class="logo-container-inner-inner"> <a href="/" class="logo"><h1>Excursionist</h1></a> <h3 class="my0 py0"><span>Luxury</span> tour operator for the USA, Canada &amp; Caribbean</h3> </div> </div> </div> </div> <nav class="sm-col sm-col-8"> <!-- Search Bar --> <section id="search" class="sub-nav"> <div class="clearfix px2"> <ul class="list-reset right-align agent-login-container"> <li class="inquire"> <a href="https://form.jotform.com/240365586265160" target="_blank" class="button inline-block inquire-button no-bottom-border"> Inquire</a> </li> <li class="toggle-dropdown"> <a href="/agent/login/?next=/frequently-asked-questions/" class="open-dropdown dropdown-user button inline-block no-bottom-border">Agent Login</a> <section class="max-width-4 mx-auto inner-dropdown-container"> <a href="#" class="close-agent-login close-dropdown button"><div class="mx-auto max-width-container mx4"><i class="icon icon-close" aria-hidden="true"></i></div></a> <div class="clearfix p2 max-width-3 mx-auto py4 inner-dropdown dark-background-form"> <div id="current-user-wrapper" class="hide center"> <h2>Welcome, <span id="current-user">AnonymousUser</span></h2> <a href="/agent/?next=/frequently-asked-questions/#enroll" class="button">Update My Account</a> <a href="/agent/incentive-program/?next=/frequently-asked-questions/" class="button">Sales Incentive Program</a> <a class="button inline-block mt4" id="logout" href="/agent/logout/?next=/frequently-asked-questions/">Logout</a> </div> <div id="auth-form-wrapper" class="show"> <h2>Agent Log In</h2> <p></p> <form id="auth-form" action="." method="post"> <input type="hidden" name="csrfmiddlewaretoken" value="clGjihfbkUUvXcnlc4VZxROJDerngu9y54xioLV7HkSDS2bDfMm0zaCLAbugXdz7"> <div class="clearfix"> <div class="sm-col sm-col-5 pr1"> <label class="control control--text my2" for="id_username"> <span class="placeholder">Email Address</span> <input type="text" name="username" autofocus autocapitalize="none" autocomplete="username" maxlength="255" required id="id_username"> </label> </div> <div class="sm-col sm-col-5 pr1"> <label class="control control--text my2" for="id_password"> <span class="placeholder">Password</span> <input type="password" name="password" autocomplete="current-password" required id="id_password"> </label> </div> <div class="sm-col sm-col-2"> <button type="submit" value="Log In">Log In</button> </div> </div> <p class="clearfix m0"> <a href="/agent/register-inquire/?next=/frequently-asked-questions/" class="register normal my2 inline-block md-my0">Don't have an account? Click here to register.</a> <a href="/agent/password/reset/?next=/frequently-asked-questions/" class="register normal right my2 inline-block md-my0">Forgot your password? Click here to reset it.</a> </p> <p id="validation-message"></p> </form> </div> </div> </section> </li> <li class="search-container toggle-dropdown active"> <a href="/search/" class="open-dropdown button inline-block"><i class="icon icon-search" aria-hidden="true"></i></a> <section class="max-width-4 mx-auto inner-dropdown-container"> <a href="#" class='close-search close-dropdown button'><div class="mx-auto max-width-container mx4"><i class="icon icon-close" aria-hidden="true"></i></div></a> <div class="clearfix p2 max-width-3 mx-auto py4 inner-dropdown"> <div> <form action="/search/" class=" toggle-dropdown"> <div class="control"> <span class="placeholder">What are you looking for?</span> <input type="search" name="q" autocomplete="off"> </div> <button type="submit" class=" inline-block"> <i class="icon icon-search" aria-hidden="true"></i> </button> </form> </div> </div> </section> </li> </ul> </div> <button class='mobile-trigger right'> <i class="icon icon-menu" aria-hidden="true"></i> </button> <button class='mobile-close'></button> </section> <ul class="list-reset right-align dropdown-container "> <li class="inline-block "> <a class="" href="/destinations/" > <span>Where</span> </a> <div class="dropdown where"> <div class="links vertical-align"> <section class="clearfix md-py2 mx-auto menu-interior"> <div class="bg-off-white md-p3 py2 menu-interior-container" > <h2 class="mt0 center">Destinations</h2> <div class="clearfix mx4 lg-mx2 menu-items" > <div class="col px2 double menu-column-wrapper"> <h3><a href="/destinations/united-states/" >United States</a></h3> <ul class="list-reset my0 two-columns gap delay-collapse"> <li><a class="h4 bold py1" href="/destinations/alabama/" >Alabama</a></li> <li><a class="h4 bold py1" href="/destinations/alaska/" >Alaska</a></li> <li><a class="h4 bold py1" href="/destinations/arizona/" >Arizona</a></li> <li><a class="h4 bold py1" href="/destinations/california/" >California</a></li> <li><a class="h4 bold py1" href="/destinations/colorado/" >Colorado</a></li> <li><a class="h4 bold py1" href="/destinations/connecticut/" >Connecticut</a></li> <li><a class="h4 bold py1" href="/destinations/florida/" >Florida</a></li> <li><a class="h4 bold py1" href="/destinations/georgia/" >Georgia</a></li> <li><a class="h4 bold py1" href="/destinations/hawaii/" >Hawaii</a></li> <li><a class="h4 bold py1" href="/destinations/illinois/" >Illinois</a></li> <li><a class="h4 bold py1" href="/destinations/kentucky/" >Kentucky</a></li> <li><a class="h4 bold py1" href="/destinations/louisiana/" >Louisiana</a></li> <li><a class="h4 bold py1" href="/destinations/maine/" >Maine</a></li> <li><a class="h4 bold py1" href="/destinations/maryland/" >Maryland</a></li> <li><a class="h4 bold py1" href="/destinations/massachusetts/" >Massachusetts</a></li> <li><a class="h4 bold py1" href="/destinations/mississippi/" >Mississippi</a></li> <li><a class="h4 bold py1" href="/destinations/montana/" >Montana</a></li> <li><a class="h4 bold py1" href="/destinations/nevada/" >Nevada</a></li> <li><a class="h4 bold py1" href="/destinations/new-mexico/" >New Mexico</a></li> <li><a class="h4 bold py1" href="/destinations/new-york-state/" >New York State</a></li> <li><a class="h4 bold py1" href="/destinations/north-carolina/" >North Carolina</a></li> <li><a class="h4 bold py1" href="/destinations/oregon/" >Oregon</a></li> <li><a class="h4 bold py1" href="/destinations/pennsylvania/" >Pennsylvania</a></li> <li><a class="h4 bold py1" href="/destinations/rhode-island/" >Rhode Island</a></li> <li><a class="h4 bold py1" href="/destinations/south-carolina/" >South Carolina</a></li> <li><a class="h4 bold py1" href="/destinations/south-dakota/" >South Dakota</a></li> <li><a class="h4 bold py1" href="/destinations/tennessee/" >Tennessee</a></li> <li><a class="h4 bold py1" href="/destinations/texas/" >Texas</a></li> <li><a class="h4 bold py1" href="/destinations/utah/" >Utah</a></li> <li><a class="h4 bold py1" href="/destinations/vermont/" >Vermont</a></li> <li><a class="h4 bold py1" href="/destinations/virginia/" >Virginia</a></li> <li><a class="h4 bold py1" href="/destinations/washington-state/" >Washington State</a></li> <li><a class="h4 bold py1" href="/destinations/washington-dc/" >Washington, D.C.</a></li> <li><a class="h4 bold py1" href="/destinations/wyoming/" >Wyoming</a></li> </ul> </div> <div class="col px2 menu-column-wrapper"> <h3><a href="/destinations/canada/" >Canada</a></h3> <ul class="list-reset my0 "> <li><a class="h4 bold py1" href="/destinations/alberta/" >Alberta</a></li> <li><a class="h4 bold py1" href="/destinations/british-columbia/" >British Columbia</a></li> <li><a class="h4 bold py1" href="/destinations/manitoba/" >Manitoba</a></li> <li><a class="h4 bold py1" href="/destinations/new-brunswick/" >New Brunswick</a></li> <li><a class="h4 bold py1" href="/destinations/newfoundland-labrador/" >Newfoundland &amp; Labrador</a></li> <li><a class="h4 bold py1" href="/destinations/nova-scotia/" >Nova Scotia</a></li> <li><a class="h4 bold py1" href="/destinations/nunavut/" >Nunavut</a></li> <li><a class="h4 bold py1" href="/destinations/ontario/" >Ontario</a></li> <li><a class="h4 bold py1" href="/destinations/prince-edward-island/" >Prince Edward Island</a></li> <li><a class="h4 bold py1" href="/destinations/quebec/" >Quebec</a></li> </ul> </div> <div class="col px2 menu-column-wrapper"> <h3><a href="/destinations/the-caribbean/" >The Caribbean</a></h3> <ul class="list-reset my0 "> <li><a class="h4 bold py1" href="/destinations/anguilla/" >Anguilla</a></li> <li><a class="h4 bold py1" href="/destinations/antigua-and-barbuda/" >Antigua and Barbuda</a></li> <li><a class="h4 bold py1" href="/destinations/barbados/" >Barbados</a></li> <li><a class="h4 bold py1" href="/destinations/dominican-republic/" >Dominican Republic</a></li> <li><a class="h4 bold py1" href="/destinations/grenada/" >Grenada</a></li> <li><a class="h4 bold py1" href="/destinations/jamaica/" >Jamaica</a></li> <li><a class="h4 bold py1" href="/destinations/puerto-rico/" >Puerto Rico</a></li> <li><a class="h4 bold py1" href="/destinations/st-barths/" >St. Barths</a></li> <li><a class="h4 bold py1" href="/destinations/st-lucia/" >St. Lucia</a></li> <li><a class="h4 bold py1" href="/destinations/st-martin/" >St. Martin</a></li> <li><a class="h4 bold py1" href="/destinations/st-vincent-grenadines/" >St. Vincent &amp; The Grenadines</a></li> <li><a class="h4 bold py1" href="/destinations/the-bahamas/" >The Bahamas</a></li> <li><a class="h4 bold py1" href="/destinations/turks-caicos/" >Turks &amp; Caicos</a></li> </ul> </div> </div> </div> </section> </div> <div class="dropdown-backdrop vertical-align"> </div> </div> </li> <li class="inline-block "> <a class="" href="/how/" > <span>How</span> </a> <div class="dropdown how"> <div class="links vertical-align"> <section class="clearfix md-py2 mx-auto menu-interior"> <div class="bg-off-white md-p3 py2 menu-interior-container" > <h2 class="mt0 center">How</h2> <div class="clearfix mx4 lg-mx2 menu-items" > <div class="col px2 double menu-column-wrapper"> <h3>Travel Style</h3> <ul class="list-reset my0 two-columns gap delay-collapse"> <li><a class="h4 bold py1" href="/travel-styles/educational-travel/" >Educational Travel</a></li> <li><a class="h4 bold py1" href="/travel-styles/events-festivals/" >Events + Festivals</a></li> <li><a class="h4 bold py1" href="/travel-styles/family/" >Family</a></li> <li><a class="h4 bold py1" href="/groups/">Groups</a></li> <li><a class="h4 bold py1" href="/travel-styles/lifestyle/" >Lifestyle</a></li> <li><a class="h4 bold py1" href="/travel-styles/luxury-within-reach/" >Luxury Within Reach</a></li> <li><a class="h4 bold py1" href="/travel-styles/romance/" >Romance</a></li> </ul> </div> <div class="col px2 double menu-column-wrapper"> <h3>Passions</h3> <ul class="list-reset my0 two-columns gap delay-collapse"> <li><a class="h4 bold py1" href="/passions/food-drink/" >Food + Drink</a></li> <li><a class="h4 bold py1" href="/passions/nature/" >Nature</a></li> <li><a class="h4 bold py1" href="/passions/people-culture/" >People + Culture</a></li> <li><a class="h4 bold py1" href="/passions/sports-adventure/" >Sports + Adventure</a></li> <li><a class="h4 bold py1" href="/passions/the-arts/" >The Arts</a></li> <li><a class="h4 bold py1" href="/passions/wellness/" >Wellness</a></li> </ul> </div> </div> </div> </section> </div> <div class="dropdown-backdrop vertical-align"> <div class="clearfix px4 mx-auto max-width-container"> <div class="sidebar-message serif m1"> <p>Excursionist is the premier luxury tour operator for the United States, Canada and the Caribbean.</p> </div> </div> </div> </div> </li> <li class="inline-block "> <a class="" href="/why-us/" > <span>Why Us</span> </a> <div class="dropdown"> <div class="links vertical-align"> <section class="clearfix md-py2 mx-auto menu-interior"> <div class="bg-off-white md-p3 py2 menu-interior-container" > <h2 class="mt0 center">Why Us</h2> <div class="clearfix mx4 lg-mx2 menu-items" > <div class="col px2 double menu-column-wrapper"> <h3>About Us</h3> <ul class="list-reset my0 two-columns gap delay-collapse"> <li><a class="h4 bold py1" href="/why-us/#page-content" >Company Story</a></li> <li><a class="h4 bold py1" href="/why-us/#our-difference" >Our Difference</a></li> <li><a class="h4 bold py1" href="/why-us/transformational-travel/" >Transformational Travel</a></li> <li><a class="h4 bold py1" href="/why-us/#testimonials" >Testimonials</a></li> <li><a class="h4 bold py1" href="/our-team/" >Our Team</a></li> <li><a class="h4 bold py1" href="/why-us/sales-incentive-program/" >Sales Incentive Program</a></li> <li><a class="h4 bold py1" href="/frequently-asked-questions/" >Frequently Asked Questions</a></li> <li><a class="h4 bold py1" href="/booking-terms-conditions/" >Booking Terms &amp; Conditions</a></li> </ul> </div> </div> </div> </section> </div> <div class="dropdown-backdrop vertical-align"> <div class="clearfix px4 mx-auto max-width-container"> <div class="sidebar-message serif m1"> <p>Excursionist is the premier luxury tour operator for the United States, Canada and the Caribbean.</p> </div> </div> </div> </div> </li> <li class="inline-block "> <a class="" href="/products/" > <span>Products</span> </a> <div class="dropdown"> <div class="links vertical-align"> <section class="clearfix md-py2 mx-auto menu-interior"> <div class="bg-off-white md-p3 py2 menu-interior-container" > <h2 class="mt0 center">Products</h2> <div class="clearfix mx4 lg-mx2 menu-items" > <div class="col px2 double menu-column-wrapper"> <h3>Products</h3> <ul class="list-reset my0 two-columns gap delay-collapse"> <li><a class="h4 bold py1" href="/hotel-collection/" >Hotel Collection</a></li> <li><a class="h4 bold py1" href="/hotel-collection/?selected_facets=hotel_type:Villa" >Villa Collection</a></li> <li><a class="h4 bold py1" href="/itineraries/" >Itineraries</a></li> <li><a class="h4 bold py1" href="/experiences/" >Key Experiences</a></li> <li><a class="h4 bold py1" href="https://www.dropbox.com/s/cpczuyvchwd0gz1/On%20The%20Road%20Again%20Brochure.pdf?dl=0" target="_blank" >On the Road</a></li> <li><a class="h4 bold py1" href="https://www.dropbox.com/s/6magpzul762ivrq/Caribbean%20Destination%20Guide.pdf?dl=0" target="_blank" >Caribbean Destination Guide</a></li> <li><a class="h4 bold py1" href="https://www.dropbox.com/s/u2f1vonuhr8bxol/Groups%20Destination%20Guide..pdf?dl=0" >Group Travel to Small Cities</a></li> <li><a class="h4 bold py1" href="https://www.dropbox.com/scl/fi/2orwbpdw2cif0t2qcm7ho/Transformational-Experiences.pdf?rlkey=z9nriaid5blqxi0443twzs9z9&amp;dl=0" >Bucket List Experiences</a></li> <li><a class="h4 bold py1" href="https://www.dropbox.com/scl/fi/fdahq5fa5txg1yp9d1ykf/Soccer-2024-Brochure-English.pdf?rlkey=co9nropsgv8z7uq0i2k3v75ej&amp;dl=0" >America&#x27;s Biggest Soccer Tournament 2024</a></li> </ul> </div> </div> </div> </section> </div> <div class="dropdown-backdrop vertical-align"> <div class="clearfix px4 mx-auto max-width-container"> <div class="sidebar-message serif m1"> <p>Excursionist is the premier luxury tour operator for the United States, Canada and the Caribbean.</p> </div> </div> </div> </div> </li> <li class="inline-block "> <a class="" href="/groups/" > <span>Groups</span> </a> </li> <li class="inline-block "> <a class="" href="/inspiration/" > <span>Training</span> </a> </li> <li class="inline-block "> <a class="" href="/contact/" > <span>Contact</span> </a> </li> </ul> <ul class="list-reset"> <li class="contact-container toggle-dropdown active"> <section class="max-width-4 mx-auto inner-dropdown-container"> <a href="#" class='close-contact-form close-dropdown button'><div class="mx-auto max-width-container mx4"><i class="icon icon-close" aria-hidden="true"></i></div></a> <div class="clearfix p2 max-width-3 mx-auto py4 inner-dropdown dark-background-form"> <div id="contact-form-wrapper"> <h2 class="center">Experience Inquiry</h2> <p class="center">Please complete if you would like to know more about this experience</p> <form id="contact-form" action="." method="post"> <input type="hidden" name="csrfmiddlewaretoken" value="clGjihfbkUUvXcnlc4VZxROJDerngu9y54xioLV7HkSDS2bDfMm0zaCLAbugXdz7"> <div class="clearfix"> <div class="sm-col sm-col-12"> <label class="control control--text my2" for="id_subject"> <span class="placeholder">Subject</span> <input type="text" name="subject" maxlength="100" required id="id_subject"> </label> </div> <div class="sm-col sm-col-12"> <label class="control control--text my2" for="id_sender"> <span class="placeholder">Email</span> <input type="email" name="sender" required id="id_sender"> </label> </div> <div class="sm-col sm-col-12"> <label class="control control--text block my2" for="id_message"> <span class="placeholder">Message</span> <textarea name="message" cols="40" rows="10" required id="id_message"> </textarea> </label> </div> <div class="sm-col sm-col-6 relative"> <p id="contact-form-validation-message" class="absolute server-message" style="top: -15px;"></p> <button type="submit" value="Send">Send</button> </div> </div> </form> </div> </div> </section> </li> </ul> </nav> </section> </header> <section id="hero" class="clearfix mx-auto max-width-container-xl"> <div class="clearfix sm-my3"><!-- spacer for header when there is no hero graphic--></div> <div class="max-width-3 mx-auto center md-mt4 title-block clearfix "> <h1 class="px2">Frequently Asked Questions</h1> </div> </section> <div class="clearfix"> <a id="page-content" class="anchor"></a> <div class="mb4"> <section class="clearfix "> <div class="max-width-3 md-mx-auto my3 mx3 wysiwyg toggle-wrapper open" > <div class="flex items-center justify-between"> <h2>General Company Questions</h2> <div class="control-group"> <div class="toggle-control open"> <div class="toggle toggle-large"></div> </div> </div> </div> <div class="toggle-content"> <h3>Q: Can you white-label your services and documents for my brand?</h3> <p>A: Absolutely. Because we work with the travel trade, we are very accustomed to white labeling our services for our partners. If requested, proposals, signage, and customer communications can all be exclusively branded with your company’s information and logo. Please note that you can export PDFs of our sample itineraries and experience menus from our website and – as long as you are logged into your account and your logo is uploaded – the resulting files will always be white-labeled.</p> <h3>Q: Are you part of any consortia?</h3> <p>A: Yes. We are proud to be an approved on-site/destination partner/DMC for Virtuoso, Internova and Serandipians.</p> <h3>Q: How do I sign up for an account on your website? What about your mailing list?</h3> <p>A: We recommend that travel professionals <a href="https://www.excursionist.com/agent/register/?next=/" target="_blank"><b>sign up</b> </a>for an agent account on our website, which provides access to our online inquiry form and extensive training materials. We recommend each individual advisor sign up for their own account and add their logo when they sign up, so that you can send clients white-labeled sample itineraries with your name/email address listed. Typically, you will be approved for your account within 24 business hours and will receive an email indicating your account has been approved. If you require urgent approval, please call us during business hours to expedite the approval process.</p> <h3>Q: Can I book your tours or hotels online?</h3> <p>A: Unfortunately, you cannot book any services online, because all our programs are individually customized by our travel designers. Please submit your request using our online inquiry form or alternatively, email us at <a href="/cdn-cgi/l/email-protection#9ef7f0fdf1f3f7f0f9defbe6fdebecedf7f1f0f7edeab0fdf1f3"><b><span class="__cf_email__" data-cfemail="bdd4d3ded2d0d4d3dafdd8c5dec8cfced4d2d3d4cec993ded2d0">[email&#160;protected]</span></b></a></p> <h3>Q: I would like to promote or market your itineraries and products to my clients. Can you help with high resolution pictures or sample itineraries?</h3> <p>A: Absolutely. Please email <a href="/cdn-cgi/l/email-protection#cfa6a1aca0a2a6a1a88faab7acbabdbca6a0a1a6bcbbe1aca0a2"><b><span class="__cf_email__" data-cfemail="a4cdcac7cbc9cdcac3e4c1dcc7d1d6d7cdcbcacdd7d08ac7cbc9">[email&#160;protected]</span></b></a> and a member of our marketing team will be in touch.</p> </div> </div> </section> <section class="clearfix None"> <div class="max-width-3 md-mx-auto my3 mx3 wysiwyg toggle-wrapper " > <div class="flex items-center justify-between"> <h2>Product Questions</h2> <div class="control-group"> <div class="toggle-control "> <div class="toggle toggle-large"></div> </div> </div> </div> <div class="toggle-content"> <h3>Q: Where do you work? In what areas are you the strongest?</h3> <p>A: Excursionist operates throughout the USA, Canada, and the Caribbean. You can see a full list of the destinations where we work on <a href="https://www.excursionist.com/destinations/"><b>our website</b></a>. Because we support a diverse array of domestic and international clients whose trips combine several destinations, we are very strong in both urban and outdoor destinations and have local experts on the ground everywhere we work. In terms of volume, our top destinations have traditionally been California, Hawaii, Alaska, America’s National Parks, The Canadian Rockies, British Columbia, New England, Eastern Canada, and the South, but we have been operating in 200+ destinations for over 10 years.</p> <h3>Q: What destinations or types of products do you not sell?</h3> <p>A: Excursionist only operates in destinations where we have expertise on the ground and have inspected and vetted the products we sell. There are still some destinations in North America and the Caribbean that we do not yet sell, but please let us know if you are seeing demand and we can explore adding them to our product offerings. Excursionist also does not operate set departure groups, where clients who do not know each other travel together. We also do not offer hunting trips or visits to large marine mammal eco parks.</p> <h3>Q: If there is a specific experience that is not on your website, can you book it for me?</h3> <p>A: Our product team is able to source and customize special request experiences that do not appear on our website for your clients. Please do allow for extra time to ensure we can develop and customize this experience. Please submit your request using our online inquiry firm or alternatively, email us at <a href="/cdn-cgi/l/email-protection#b6dfd8d5d9dbdfd8d1f6d3ced5c3c4c5dfd9d8dfc5c298d5d9db"><b><span class="__cf_email__" data-cfemail="e881868b878581868fa88d908b9d9a9b818786819b9cc68b8785">[email&#160;protected]</span></b></a>.</p> <h3>Q: Do you book group tours or transport where the client is sharing with strangers?</h3> <p>A: Typically, most of our tours and experiences are private for your clients. In some instances, such as helicopter tours, we do offer some small-group shared tour options.</p> <h3>Q: Do you offer any set departures?</h3> <p>A: Unfortunately, we do not. Excursionist does not operate any set departures where clients buy-in to a group of strangers traveling on a set date. All of our programs are individually designed and customized for a client traveling in their own group, whether a couple, family, or corporate group.</p> <h3>Q: Can you book the touring if I book the accommodations myself?</h3> <p>A: Unfortunately, in most cases, we require that all accommodations are booked through Excursionist, and we do not typically offer ground services without accompanying accommodations. This is to ensure a seamless travel experience for the client. Excursionist has excellent rates with our preferred hotel partners, and we will always disclose the advisor source of the booking to the hotel.</p> <h3>Q: Can you just book a hotel for my client without other services?</h3> <p>A: While Excursionist provides the most value when booking full programs with touring and multiple components/services, we are able to just book one or more of our partner hotels for your clients and can often extend excellent rates to you. </p> <h3>Q: Will you book hotels that are not partners of yours and/or not on your website?</h3> <p>A: Yes, we can book non-partner hotels and hotels that are not featured on our website. If we have not inspected the property or have concerns about the quality or service, we will be upfront with you that we cannot guarantee the guest experience. In many cases, we will still be able to provide excellent rates. However, we will be transparent in instances where we cannot offer competitive rates due to the accommodation in question not working with any travel industry partners.</p> <h3>Q: Do you only support five-star hotels and luxury trips? </h3> <p>A: While we are flexible with budgets, please keep in mind that Excursionist is a luxury travel company and that most of our hotel partners are five-star luxury properties. We only offer privately guided tours, and work only with the highest quality expert guides and vendors, focusing on expertise, service and most of all, client safety. We are certainly not the least expensive option. That said, Excursionist does work with a number of boutique, high-quality four-star properties. We have also developed more affordable, high-quality touring options for a premium clientele. In some key destinations, such as the national parks, where luxury hotels are not available, we can and do book more standard hotels for our clients.</p> <h3>Q: Can you book motorhomes and RVs?</h3> <p>A: Excursionist can book many types of transportation, including luxury motorhomes and luxury rental cars, as part of a full program. Excursionist does not book motorhomes or other transportation without additional services.</p> <h3>Q: Can you book rental homes and villas?</h3> <p>A: Excursionist has a limited portfolio of villas and estate properties that we have inspected and stand behind. Our collection of villas and estates can be viewed on our website. We can provide excellent rates to you for these properties, and they can be booked on their own, without additional services. If you or your client are looking for a property in a destination where we operate but do not currently have villas listed on our website, we may be able to source a villa or estate, provided that the guests are looking for a full program with additional included services such as touring, chefs, concierge support, and more. We do not book villas or estates in destinations where we do not operate other services.</p> <h3>Q: Do you book air?</h3> <p>A: We do not book commercial air and rely on clients or their travel agents to manage their airfare. We are able to book charter aircraft like private jets, helicopters, and smaller planes and can offer very competitive rates on such services.</p> <h3>Q: Do you support corporate groups?</h3> <p>A: Yes! Excursionist has a separate groups department and has successfully operated hundreds of private groups ranging from 10 to 750 guests. We specialize in small private family groups, corporate incentive programs, and corporate board retreats and meetings that involve leisure activities. You can learn more about our groups programs <b><a href="https://www.excursionist.com/groups/">here</b>.</a> |
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