HTML Report for https://www.aurorahealthcare.org/patients-visitors/
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On line 568, column 9 <!DOCTYPE html><html lang="en" itemscope itemtype="http://schema.org/MedicalOrganization" prefix="og: http://ogp.me/ns/website#"> <head> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="description" content="No matter if you're a new or returning patient, you can find helpful information and resources to make your interaction with Aurora simple and easy."/> <meta name="pagetype" content="static"/> <meta property="og:title" content="Patients & Visitors | Aurora Health Care"/> <meta property="og:type" content="website"/> <meta property="og:description" content="No matter if you're a new or returning patient, you can find helpful information and resources to make your interaction with Aurora simple and easy."/> <meta property="og:url" content="https://www.aurorahealthcare.org/patients-visitors/"/> <meta property="og:locale" content="en_US"/> <meta property="og:site_name" content="Aurora Health Care"/> <meta itemprop="name" content="Aurora Health Care"/> <meta name="robots" content="index, follow"/><link rel="canonical" href="https://www.aurorahealthcare.org/patients-visitors/"/><title>Patients & Visitors | Aurora Health Care</title> <link rel="shortcut icon" type="image/x-icon" href="/assets/images/favicon.png?v=638495828387681899" /> <link rel="stylesheet" type="text/css" href="/assets/css/cms.css?v=638495828387681899" /> <link rel="stylesheet" type="text/css" href="/assets/css/enterprise.live.css?v=638495828387681899" /> <link rel="stylesheet" type="text/css" href="/assets/css/environment.live.css?v=638495828387681899" /> <style> </style> <script src="https://ajax.googleapis.com/ajax/libs/jquery/1.12.0/jquery.min.js" ></script> <script>window.addEventListener('load', function() { if(!window.jQuery) { var fileref = document.createElement('script'); fileref.setAttribute('src', "/assets/js/jquery.min.js"); document.getElementsByTagName('head')[0].appendChild(fileref);}});</script> <!--[if lt IE 9]> <script type="text/javascript" src="/assets/js/html5.js"></script> <![endif]--> <!-- Google Fonts --> <link href="https://fonts.googleapis.com/css?family=Montserrat:300,300i,400,400i,500,500i,600,600i,700,700i&display=swap" rel="preload" as="style" onload="this.onload=null;this.rel='stylesheet'"/> <!-- Font Awesome 5 Pro --> <!--<script src="https://kit.fontawesome.com/7e8a4eba89.js" crossorigin="anonymous"></script>--> <script src="https://kit.fontawesome.com/c3c12bcce9.js" crossorigin="anonymous"></script> <!-- Polyfill.io --> <script src="https://polyfill.io/v3/polyfill.min.js" crossorigin="anonymous"></script> <style> /*@media screen and (max-width: 767px) { .swiper-container, body > .container-fluid{margin-top: 30px !important;} }*/ </style> <style> .cta-box { background-color: #fff; -webkit-box-shadow: 0 0 10px 4px #ccc; box-shadow: 0 0 10px 4px #ccc; border-top: solid 12px #117bb0; padding: 30px; margin-bottom: 30px; text-align: center; } .cta-box a { color: #117bb0; } .cta-box a:hover { color: #003b5c; } </style> </head> <body > <div class="container-fluid" id="asset337952"><header id="header"> <div class="container-mobile"> <div class="container"> <div class="row"> <div class="col-xs-8 col-site-logo-location"> <div class="site-logo"><a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a></div> <div class="site-location"></div> </div> <div class="col-xs-4 col-menu-toggle"> <button class="hamburger hamburger--collapse" type="button"> <span class="hamburger-box"> <span class="hamburger-inner"></span> </span> <span class="hamburger-label">Menu</span> </button> <a href="tel:8335287672" class="call-link" type="button"> Call </a> </div> </div> <div class="row"> <div class="col-xs-8 col-site-logo-location"> <div class="site-logo"><a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a></div> </div> </div> </div> </div> <div class="container-utility"> <div class="container"> <div class="row"> <div class="col-xs-12"> <div class="col-sm-3 col-md-4 col-language-selector" id="location-wrapper"> <div id="placeholder-translate"></div> </div> <div class="col-sm-9 col-md-8 col-utility-menu"> <ul class="level1 nav nav-pills" id="utilitynav-parent"> <li role="presentation" id="linkExtFirstutilityMenu1-" class="level1"><a href="tel:833-528-7672" target="_self">833-528-7672</a></li> <li role="presentation" id="linkExtFirstutilityMenu2-" class="level1"><a href="https://es.aurorahealthcare.org" target="_blank" class="hidden-xs OneLinkKeepLinks language-link-spanish">Espa&#241;ol</a></li> <li role="presentation" id="linkFirst-utilityMenu-428811-3" data-assetid="428811" class="level1"><a href="/doctors/">Find a Doctor</a></li> <li role="presentation" id="linkFirst-utilityMenu-448724-4" data-assetid="448724" class="level1"><a href="/locations/">Find a Location</a></li> <li role="presentation" id="linkFirst-utilityMenu-457246-5" data-assetid="457246" class="level1"><a href="/patients-visitors/billing-payment/">Pay a Bill</a></li> <li role="presentation" id="linkExtFirstutilityMenu6-" class="level1"><a href="https://www.livewellaah.org/?#open-frame" target="_blank" id="myAdvocateAurora">Sign in to Live<strong>Well</strong></a></li> <li role="presentation" id="linkExtFirstutilityMenu7-" class="level1"><a href="https://es.aurorahealthcare.org" target="_blank" class="visible-xs language-selector OneLinkKeepLinks language-link-spanish">Espa&#241;ol</a></li> </ul> </div> </div> </div> </div> </div> <div class="container-shared"> <div class="container"> <div class="row"> <div class="col-xs-12"> <div class="col-sm-4 col-site-logo"> <a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a> </div> <div class="col-sm-8 col-site-navigation"> <nav class="navbar navbar-default"> <div class="navbar-header"> <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#global-menu-output" aria-expanded="false"> <span class="pull-right">Menu</span> <div class="pull-left"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </div> </button> </div> <div class="collapse navbar-collapse" id="global-menu-output"> <ul class="level1 nav navbar-nav" id="topnav-parent"> <li role="presentation" id="linkFirst-global-menu-458435-1" data-assetid="458435" data-asset-path="458435" class="navbarFirst level1"><a href="/services/">Services & Specialties</a></li> <li role="presentation" id="linkFirst-global-menu-443509-2" data-assetid="443509" data-asset-path="443509" class="navbarFirst level1"><a href="/patients-visitors/">Patients & Visitors</a></li> <li role="presentation" id="linkFirst-global-menu-458427-3" data-assetid="458427" data-asset-path="458427" class="navbarFirst level1"><a href="/schedule-appointment/">Appointments</a></li> </ul> </div> </nav> </div> </div> </div> <div class="row"> <div class="col-xs-12 col-site-search"> <form id="search" class="form-inline" role="form"> <div class="form-group"> <div class="input-group"> <input type="text" id="globalSiteSearchBox" placeholder="Search this site..." class="form-control ui-autocomplete-input" maxlength="1000"> <span class="ui-helper-hidden-accessible" role="status" aria-live="polite"></span> <div class="input-group-addon searchBtnContainer"> <button id="siteSearchButton" class="btn btn-default" title="Search this site..." type="button" onclick="doSearch();"> <span class="fa fa-search"></span> </button> </div> </div> </div> </form> <script>window.addEventListener('load', function() { $('#globalSiteSearchBox').on('focus', function(){$(this).attr('placeholder', '');}).on('blur', function(){if($(this).val() == ''){$(this).attr('placeholder', "Search this site...")}}).attr('autocomplete','off').on('keydown', function(e){var keycode = (event.keyCode ? event.keyCode : event.which);if (keycode == 13){e.preventDefault();$('#siteSearchButton').click();}});});</script> </div> </div> </div> </div> </header> <div class="sitewide-alert-wrap"> <div id="placeholder-alert-messages"></div> <div id="placeholder-alert-messages-mobile"></div> <div class="container-mobile-subheader"> <div class="container"> <div class="row"> <div class="col-xs-12 col-site-logo"> <a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a> </div> </div> </div> </div> </div> <script> $(document).ready(function(){ $("#linkFirst-utilityMenu-403024-6").addClass("language-selector"); }); </script> <style> .call-link { color: #3c3c3c; font-size: 11px; font-weight: 500; letter-spacing: 0.48px; order: 1; padding: 0; text-transform: uppercase; } .call-link::after { content: "\f879"; display: inline-block; font-family: "Font Awesome 5 Pro"; font-size: 11px; font-weight: 900; padding-right: 15px; } </style><script type="text/javascript"> function doSearch() { var searchUrl = '/site-search/?q=' + document.getElementById('globalSiteSearchBox').value; searchUrl = searchUrl.replace('.aspx', ''); document.location = searchUrl; } </script><div id="container-carousel" class="container-fluid ih-top-banner-carousel"> <div class="row"> <div class="col-xs-12"></div> </div> </div> <div id="site-body"><div class="container-fluid"> <script type='text/javascript'> var ih_ContentAppSettingsData = {"AdamHealthContentDetailPageUrl":"","EventDetailPageUrl":"\/classes-events\/{directurl}","LocationContextId":"58","LocationDetailPageUrl":"\/location\/{directurl}","ProviderDetailPageUrl":"\/provider\/{directurl}","ServiceDetailPageUrl":""}; </script> <script type='text/javascript'>var ih_PageMeta = {"Locations":[],"Providers":[],"Services":[],"TaxonomyTerms":[],"TaxonomyTermsDirect":[]};</script> <div class="row ih-breadcrumb-row"> <div class="col-xs-12 ih-breadcrumb-column"> <div id="ih-page-breadcrumb"> <script type="application/ld+json">{"@context": "http://schema.org","@type": "BreadcrumbList","itemListElement": [{ "@type": "ListItem", "position": 1, "item": { "@id": "http://www.aurorahealthcare.org/", "name": "Home" } } , { "@type": "ListItem", "position": 2, "item": { "@id": "http://www.aurorahealthcare.org/patients-visitors/", "name": "Patients & visitors" }}]}</script> <ol class="breadcrumb"> <li><a href="/" title="Home"><span>Home</span></a></li> <li><span class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><span class="breadcrumb-current-page" title="Patients & visitors">Patients & visitors</span></li> </ol> </div> </div> </div> <div class="row ih-header-row"> <div class="col-xs-12 ih-header-column"> <div id="ih-page-header"> </div> </div> </div> <div class="row ih-content-row"> <div class="col-md-3 col-xs-12 ih-left-column"> <div id="ih-page-left-navigation"> <h3 class="hidden-xs"><a href="/patients-visitors/">Home;/</a></h3> <div class="btn-group visible-xs"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Patients & visitors</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p>Welcome to Aurora! You can count on us to provide compassionate care for you and your family. From preparing for your visit to answering your billing questions, we're here to assist you every step of the way.</p> </div> </div></div><div class="pad-top-30"><div class="row"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/clipboard-list-check-color-lightgray.svg" height="70" caption="false" alt="clipboard icon"/> <h3>Health insurance</h3> <p>See if your plan&nbsp;covers Aurora.</p> <strong><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">View our list of providers</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/calendar-clock-color-lightgray.svg" height="70" caption="false" alt="calendar icon"/> <h3>Appointments</h3> <p>See a provider at your convenience.&nbsp;</p> <strong><a href="/schedule-appointment">Schedule an appointment</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/laptop-mobile-color-lightgray.svg" height="70" caption="false" alt="desktop and mobile icon"/> <h3>Virtual visits</h3> <p>Meet virtually with your doctor or other care team members.</p> <strong><a href="https://www.aurorahealthcare.org/telehealth/learn-more-virtual-visits">Learn how to get virtual care</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/money-check-dollar-pen-color-lightgray.svg" height="70" caption="false" alt="check and pen icon"/> <h3>Pay a bill</h3> <p>Find answers to your billing questions.&nbsp;</p> <strong><a href="/patients-visitors/billing-payment/">Learn about payment options</a></strong></div> </div> </div></div><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <hr/> <h3>Patient information</h3> <p>We have the information you need for your clinic or hospital visit, including:</p> <ul> <li><a href="/patients-visitors/medical-records">Medical records</a></li> <li><a href="/patients-visitors/patient-documents">Registration documents</a></li> <li><a href="/patients-visitors/patient-rights-responsibilities">Patient rights &amp; responsibilities</a></li> <li><a href="/privacy-policy/notice-of-privacy-practices">Privacy practices</a></li> </ul> <hr/> <h3>Preparing for a hospital stay</h3> <p>If you need to stay in the hospital for treatment, we're here to help make your stay easier. Our resources include:</p> <ul> <li><a href="/patients-visitors/preparing-for-your-hospital-visit">Planning for your hospital stay</a></li> <li><a href="/patients-visitors/preparing-for-surgery">Preparing for your surgery</a></li> </ul> <hr/> <h3>Visitor information</h3> <p>Our <a href="/patients-visitors/hospital-guides">hospital guides</a> provide the information you need when visiting loved ones including:</p> <ul> <li>Visiting hours</li> <li>Directions for getting to the hospital</li> <li>Where to park once you get there</li> <li>When the cafeteria is open to grab a bite</li> </ul> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12"> <div class="container"><a href="/"><img class="img-responsive aah-logo" src="/assets/images/protected/aurora-footer-logo.webp" alt="Aurora Health Care" caption="false" width="360" height="77" /></a> <div class="row"> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="column-content"> <ul> <li style="color: #3c3c3c; 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Just ask and assistance will be provided. Select your language to learn more.</p> <p><a target="_blank" href="/patients-visitors/language-assistance-services#spanish">Espa&ntilde;ol</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#hmong">Hmoob</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#russian">&#1056;&#1091;&#1089;&#1089;&#1082;&#1080;&#1081;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#albanian">Shqip</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#arabic">&#1575;&#1604;&#1593;&#1585;&#1576;&#1740;&#1577;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#bosnian">Bosanski</a> | <a class="lang-zawgyi" target="_blank" href="/patients-visitors/language-assistance-services#burmese">&#4155;&#4121;&#4116;&#4153;&#4121;&#4140;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#chinhakha">Lai (Chin) Hakha</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#chinfalam">Laizo (Chin) Falam</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#chinesesimplified">&#31616;&#20307;&#20013;&#25991;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#chinesetraditional">&#27491;&#39636;&#20013;&#25991;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#croatian">Hrvatski</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#french">Fran&ccedil;ais</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#german">Deutsch</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#greek">&Epsilon;&lambda;&lambda;&eta;&nu;&iota;&kappa;&#940;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#gujarati">Gujarati</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#hindi">Hindi</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#italian">Italiano</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#japanese">&#26085;&#26412;&#35486;</a> | <a class="lang-knu" target="_blank" href="/patients-visitors/language-assistance-services#karen">unDusdm</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#korean">&#54620;&#44397;&#50612;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#lao">&#3742;&#3762;&#3754;&#3762;&#3749;&#3762;&#3751;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#malay">Bahasa Melayu</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#malayalam">&#3374;&#3378;&#3375;&#3390;&#3379;&#3330;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#pennsylvaniadutch">Pennsylvaanisch Deitsch</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#polish">Polski</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#punjabi">&#2602;&#2672;&#2588;&#2622;&#2604;&#2624;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#rohingya">Ru&aacute;inga</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#romanian">Rom&acirc;n&#259;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#serbian">Srpski</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#somali">Af-Soomaali</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#swahili">Kiswahili</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#tagalog">Tagalog</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#urdu">&#1575;&#1585;&#1583;&#1608;</a> | <a target="_blank" href="/patients-visitors/language-assistance-services#vietnamese">Ti&#7871;ng Vi&#7879;t</a></p> <p>&copy; <span id="copyrightYear"></span> Aurora Health&nbsp;Care <span>750 W. 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class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><span class="breadcrumb-current-page" title="Patients & visitors">Patients & visitors</span></li> </ol> </div> </div> </div> <div class="row ih-header-row"> <div class="col-xs-12 ih-header-column"> <div id="ih-page-header"> </div> </div> </div> <div class="row ih-content-row"> <div class="col-md-3 col-xs-12 ih-left-column"> <div id="ih-page-left-navigation"> <h3 class="hidden-xs"><a href="/patients-visitors/">Home;/</a></h3> <div class="btn-group visible-xs"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a></li> <li 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role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Patients & visitors</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p>Welcome to Aurora! You can count on us to provide compassionate care for you and your family. From preparing for your visit to answering your billing questions, we're here to assist you every step of the way.</p> </div> </div></div><div class="pad-top-30"><div class="row"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/clipboard-list-check-color-lightgray.svg" height="70" caption="false" alt="clipboard icon"/> <h3>Health insurance</h3> <p>See if your plan&nbsp;covers Aurora.</p> <strong><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">View our list of providers</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/calendar-clock-color-lightgray.svg" height="70" caption="false" alt="calendar icon"/> <h3>Appointments</h3> <p>See a provider at your convenience.&nbsp;</p> <strong><a href="/schedule-appointment">Schedule an appointment</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/laptop-mobile-color-lightgray.svg" height="70" caption="false" alt="desktop and mobile icon"/> <h3>Virtual visits</h3> <p>Meet virtually with your doctor or other care team members.</p> <strong><a href="https://www.aurorahealthcare.org/telehealth/learn-more-virtual-visits">Learn how to get virtual care</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/money-check-dollar-pen-color-lightgray.svg" height="70" caption="false" alt="check and pen icon"/> <h3>Pay a bill</h3> <p>Find answers to your billing questions.&nbsp;</p> <strong><a href="/patients-visitors/billing-payment/">Learn about payment options</a></strong></div> </div> </div></div><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <hr/> <h3>Patient information</h3> <p>We have the information you need for your clinic or hospital visit, including:</p> <ul> <li><a href="/patients-visitors/medical-records">Medical records</a></li> <li><a href="/patients-visitors/patient-documents">Registration documents</a></li> <li><a href="/patients-visitors/patient-rights-responsibilities">Patient rights &amp; responsibilities</a></li> <li><a href="/privacy-policy/notice-of-privacy-practices">Privacy practices</a></li> </ul> <hr/> <h3>Preparing for a hospital stay</h3> <p>If you need to stay in the hospital for treatment, we're here to help make your stay easier. Our resources include:</p> <ul> <li><a href="/patients-visitors/preparing-for-your-hospital-visit">Planning for your hospital stay</a></li> <li><a href="/patients-visitors/preparing-for-surgery">Preparing for your surgery</a></li> </ul> <hr/> <h3>Visitor information</h3> <p>Our <a href="/patients-visitors/hospital-guides">hospital guides</a> provide the information you need when visiting loved ones including:</p> <ul> <li>Visiting hours</li> <li>Directions for getting to the hospital</li> <li>Where to park once you get there</li> <li>When the cafeteria is open to grab a bite</li> </ul> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <div class="container-fluid"> < |
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class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><span class="breadcrumb-current-page" title="Patients & visitors">Patients & visitors</span></li> </ol> </div> </div> </div> <div class="row ih-header-row"> <div class="col-xs-12 ih-header-column"> <div id="ih-page-header"> </div> </div> </div> <div class="row ih-content-row"> <div class="col-md-3 col-xs-12 ih-left-column"> <div id="ih-page-left-navigation"> <h3 class="hidden-xs"><a href="/patients-visitors/">Home;/</a></h3> <div class="btn-group visible-xs"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Patients & visitors</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p>Welcome to Aurora! You can count on us to provide compassionate care for you and your family. From preparing for your visit to answering your billing questions, we're here to assist you every step of the way.</p> </div> </div></div><div class="pad-top-30"><div class="row"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/clipboard-list-check-color-lightgray.svg" height="70" caption="false" alt="clipboard icon"/> <h3>Health insurance</h3> <p>See if your plan&nbsp;covers Aurora.</p> <strong><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">View our list of providers</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/calendar-clock-color-lightgray.svg" height="70" caption="false" alt="calendar icon"/> <h3>Appointments</h3> <p>See a provider at your convenience.&nbsp;</p> <strong><a href="/schedule-appointment">Schedule an appointment</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/laptop-mobile-color-lightgray.svg" height="70" caption="false" alt="desktop and mobile icon"/> <h3>Virtual visits</h3> <p>Meet virtually with your doctor or other care team members.</p> <strong><a href="https://www.aurorahealthcare.org/telehealth/learn-more-virtual-visits">Learn how to get virtual care</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/money-check-dollar-pen-color-lightgray.svg" height="70" caption="false" alt="check and pen icon"/> <h3>Pay a bill</h3> <p>Find answers to your billing questions.&nbsp;</p> <strong><a href="/patients-visitors/billing-payment/">Learn about payment options</a></strong></div> </div> </div></div><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <hr/> <h3>Patient information</h3> <p>We have the information you need for your clinic or hospital visit, including:</p> <ul> <li><a href="/patients-visitors/medical-records">Medical records</a></li> <li><a href="/patients-visitors/patient-documents">Registration documents</a></li> <li><a href="/patients-visitors/patient-rights-responsibilities">Patient rights &amp; responsibilities</a></li> <li><a href="/privacy-policy/notice-of-privacy-practices">Privacy practices</a></li> </ul> <hr/> <h3>Preparing for a hospital stay</h3> <p>If you need to stay in the hospital for treatment, we're here to help make your stay easier. Our resources include:</p> <ul> <li><a href="/patients-visitors/preparing-for-your-hospital-visit">Planning for your hospital stay</a></li> <li><a href="/patients-visitors/preparing-for-surgery">Preparing for your surgery</a></li> </ul> <hr/> <h3>Visitor information</h3> <p>Our <a href="/patients-visitors/hospital-guides">hospital guides</a> provide the information you need when visiting loved ones including:</p> <ul> <li>Visiting hours</li> <li>Directions for getting to the hospital</li> <li>Where to park once you get there</li> <li>When the cafeteria is open to grab a bite</li> </ul> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <d |
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role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Patients & visitors</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p>Welcome to Aurora! You can count on us to provide compassionate care for you and your family. From preparing for your visit to answering your billing questions, we're here to assist you every step of the way.</p> </div> </div></div><div class="pad-top-30"><div class="row"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/clipboard-list-check-color-lightgray.svg" height="70" caption="false" alt="clipboard icon"/> <h3>Health insurance</h3> <p>See if your plan&nbsp;covers Aurora.</p> <strong><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">View our list of providers</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/calendar-clock-color-lightgray.svg" height="70" caption="false" alt="calendar icon"/> <h3>Appointments</h3> <p>See a provider at your convenience.&nbsp;</p> <strong><a href="/schedule-appointment">Schedule an appointment</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/laptop-mobile-color-lightgray.svg" height="70" caption="false" alt="desktop and mobile icon"/> <h3>Virtual visits</h3> <p>Meet virtually with your doctor or other care team members.</p> <strong><a href="https://www.aurorahealthcare.org/telehealth/learn-more-virtual-visits">Learn how to get virtual care</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/money-check-dollar-pen-color-lightgray.svg" height="70" caption="false" alt="check and pen icon"/> <h3>Pay a bill</h3> <p>Find answers to your billing questions.&nbsp;</p> <strong><a href="/patients-visitors/billing-payment/">Learn about payment options</a></strong></div> </div> </div></div><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <hr/> <h3>Patient information</h3> <p>We have the information you need for your clinic or hospital visit, including:</p> <ul> <li><a href="/patients-visitors/medical-records">Medical records</a></li> <li><a href="/patients-visitors/patient-documents">Registration documents</a></li> <li><a href="/patients-visitors/patient-rights-responsibilities">Patient rights &amp; responsibilities</a></li> <li><a href="/privacy-policy/notice-of-privacy-practices">Privacy practices</a></li> </ul> <hr/> <h3>Preparing for a hospital stay</h3> <p>If you need to stay in the hospital for treatment, we're here to help make your stay easier. Our resources include:</p> <ul> <li><a href="/patients-visitors/preparing-for-your-hospital-visit">Planning for your hospital stay</a></li> <li><a href="/patients-visitors/preparing-for-surgery">Preparing for your surgery</a></li> </ul> <hr/> <h3>Visitor information</h3> <p>Our <a href="/patients-visitors/hospital-guides">hospital guides</a> provide the information you need when visiting loved ones including:</p> <ul> <li>Visiting hours</li> <li>Directions for getting to the hospital</li> <li>Where to park once you get there</li> <li>When the cafeteria is open to grab a bite</li> </ul> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <di |
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href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Patients & visitors</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p>Welcome to Aurora! You can count on us to provide compassionate care for you and your family. From preparing for your visit to answering your billing questions, we're here to assist you every step of the way.</p> </div> </div></div><div class="pad-top-30"><div class="row"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/clipboard-list-check-color-lightgray.svg" height="70" caption="false" alt="clipboard icon"/> <h3>Health insurance</h3> <p>See if your plan&nbsp;covers Aurora.</p> <strong><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">View our list of providers</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/calendar-clock-color-lightgray.svg" height="70" caption="false" alt="calendar icon"/> <h3>Appointments</h3> <p>See a provider at your convenience.&nbsp;</p> <strong><a href="/schedule-appointment">Schedule an appointment</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/laptop-mobile-color-lightgray.svg" height="70" caption="false" alt="desktop and mobile icon"/> <h3>Virtual visits</h3> <p>Meet virtually with your doctor or other care team members.</p> <strong><a href="https://www.aurorahealthcare.org/telehealth/learn-more-virtual-visits">Learn how to get virtual care</a></strong></div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 "> <div class="cta-box"><img src="/aah-enterprise-assets/brand-library/icon-library/font-awesome/color/money-check-dollar-pen-color-lightgray.svg" height="70" caption="false" alt="check and pen icon"/> <h3>Pay a bill</h3> <p>Find answers to your billing questions.&nbsp;</p> <strong><a href="/patients-visitors/billing-payment/">Learn about payment options</a></strong></div> </div> </div></div><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <hr/> <h3>Patient information</h3> <p>We have the information you need for your clinic or hospital visit, including:</p> <ul> <li><a href="/patients-visitors/medical-records">Medical records</a></li> <li><a href="/patients-visitors/patient-documents">Registration documents</a></li> <li><a href="/patients-visitors/patient-rights-responsibilities">Patient rights &amp; responsibilities</a></li> <li><a href="/privacy-policy/notice-of-privacy-practices">Privacy practices</a></li> </ul> <hr/> <h3>Preparing for a hospital stay</h3> <p>If you need to stay in the hospital for treatment, we're here to help make your stay easier. Our resources include:</p> <ul> <li><a href="/patients-visitors/preparing-for-your-hospital-visit">Planning for your hospital stay</a></li> <li><a href="/patients-visitors/preparing-for-surgery">Preparing for your surgery</a></li> </ul> <hr/> <h3>Visitor information</h3> <p>Our <a href="/patients-visitors/hospital-guides">hospital guides</a> provide the information you need when visiting loved ones including:</p> <ul> <li>Visiting hours</li> <li>Directions for getting to the hospital</li> <li>Where to park once you get there</li> <li>When the cafeteria is open to grab a bite</li> </ul> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div |
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