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return temp.toLowerCase().slice(0, 32); } function getCookie(NameOfCookie) { if (document.cookie.length > 0) { let begin = document.cookie.indexOf(NameOfCookie + '=') if (begin != -1) { begin += NameOfCookie.length + 1 let end = document.cookie.indexOf(';', begin) if (end == -1) end = document.cookie.length return unescape(document.cookie.substring(begin, end)) } } return '' } dataLayer[0].email = getCookie('email'); dataLayer[0].emailMd5 = getCookie('emailMd5'); dataLayer[0].emailSha256 = getCookie('emailSha256'); dataLayer[0].UserId = getCookie('userId'); dataLayer[0].userType = dataLayer[0].UserId ? 'Member' : ''; dataLayer[0].sessionCode = generateRandomUuid(); </script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} // gtag('consent', 'default', { // 'ad_storage': 'granted', // 'analytics_storage': 'granted', // 'functionality_storage': 'granted', // 'region': ['US', 'CA', 'HK', 'JP', 'AU', 'NZ'] // }); gtag('consent', 'default', { 'ad_storage': 'denied', 'analytics_storage': 'denied', 'functionality_storage': 'denied', 'ad_user_data': 'denied', 'ad_personalization': 'denied', 'region': ['NO', 'SE', 'CH', 'DE', 'AT', 'DK', 'FI', 'NL', 'BE', 'IT', 'ES', 'PL', 'CZ', 'PT', 'GB', 'IE', 'FR'] }); // gtag('consent', 'default', { // 'ad_storage': 'granted', // 'analytics_storage': 'granted', // 'functionality_storage': 'granted' // }); dataLayer.push({'event': 'default_consent'}); </script> <script async src="https://cdn-apac.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" 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mt-common-click mt-common-exposure" data-mt='{"ec":"hot_search","ea":"click","ex":"exposure","en":"345"}' data-mt-custom='{"component":"hot_search"}' data-word="Holiday Dresses"> <span class="is-hot iconfont icon-popular"></span>Holiday Dresses </div> <div class="search-word mt-common-click mt-common-exposure" data-mt='{"ec":"hot_search","ea":"click","ex":"exposure","en":"445"}' data-mt-custom='{"component":"hot_search"}' data-word="Little White Dresses"> <span class="is-hot iconfont icon-popular"></span>Little White Dresses </div> <div class="search-word mt-common-click mt-common-exposure" data-mt='{"ec":"hot_search","ea":"click","ex":"exposure","en":"352"}' data-mt-custom='{"component":"hot_search"}' data-word="Men&#039;s Accessories">Men&#039;s Accessories </div> <div class="search-word mt-common-click mt-common-exposure" data-mt='{"ec":"hot_search","ea":"click","ex":"exposure","en":"347"}' data-mt-custom='{"component":"hot_search"}' data-word="Name Necklaces">Name Necklaces </div> 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mt-common-click" data-mt='{"ea": "view", "ec": "honeypot", "en": "cart"}' data-mt-custom='{"component": "header"}' > </a> <a rel="nofollow" href="/cart.php" class="tools-box cart_icon_num" id="cart_num"> <span style="position: relative"> <span id="shoppingCartGoodsTotal" class="cart_num_total">0</span> <em class="iconfont icon-shopping-cart"></em> </span> </a> <div class="tools-content"> <div class="nav-cart-desc-loading en"><img src="https://cdn-www.jjshouse.com/public/zeus/images/loading.gif?201245cd517c00_________" alt="Loading"/></div> <div class="nav-cart-desc-empty en">Your Shopping Cart is empty.</div> <div class="nav-cart-desc-net-error en">Internal error occurred.</div> <div class="nav-cart-desc-error en"></div> <div class="nav-cart-desc en " style=""> <div class="nav-cart-desc-header"> <span class="nav-cart-desc-header-num-total-tips"></span><em class="nav-cart-desc-header-num-total"></em> </div> <div class="nav-cart-try-on-guide hide mt-common-exposure" data-mt='{"ec":"guide_try_on","ex":"exposure","en":"text"}'> <div class="iconfont icon-close guide-close"></div> <div class="nav-cart-try-on-guide-content"><a class="mt-common-click" data-mt='{"ec":"guide_try_on","ea":"click","en":"text"}' target="_blank" style="text-decoration:underline;" href="/all/try-on-dress">Try At Home Program</a> highly recommended! To be cost-saving and time-efficient, you can enjoy trying on the same dresses at home for each $ 10-$ 15 with free shipping & return service.</div> </div> <div class="nav-cart-desc-plist"></div> <div class="nav-cart-desc-footer"> <div class="nav-cart-desc-footer-desc"> SUBTOTAL: <em class="nav-cart-desc-footer-desc-amount"></em> </div> <div class="nav-cart-desc-footer-btns"> <a rel="nofollow" href="/cart.php" class="hide mt-common-click" data-mt='{"ea": "view", "ec": "honeypot", "en": "cart"}' data-mt-custom='{"component": "header"}' > </a> <a class="nav-cart-desc-footer-btns-cart add_to_cart fl" href="/cart.php?from=header">VIEW MY BAG</a> <a rel="nofollow" href="/checkout.php?act=checkout_login&from=header" class="hide mt-common-click" data-mt='{"ea": "view", "ec": "honeypot", "en": "checkout"}' data-mt-custom='{"component": "header"}' > </a> <a class="nav-cart-desc-footer-btns-checkout btn_continue_checkout fr mt-common-click" href="/checkout.php?act=checkout_login&from=header" data-mt='{"ec":"checkout","ea":"click","en":"nav_checkout"}' data-mt-custom='{"component":"checkout"}' >Checkout</a> <div class="nav-cart-desc-footer-extra clearfix"> <div class="nav-cart-desc-footer-extra clearfix"> <p class="fl"> VAT Included </p> </div> </div> </div> </div> </div> <div class="popper__arrow"></div> </div> </li> <li class="dropdown global_icon"> <div class="tools-box"> <span style="position: relative;"> <span class="iconfont icon-nation"></span> </span> </div> <div class="tools-content"> <div class="country"> <span class="title">Country/Region</span> <div class="country-content"> <div class="country-info"> <a href="javascript:void(0);" id="header-country"> <span id="country-selected">Lithuania</span> <span id="header-sel-region-code" class="hide">LT</span> <em class="iconfont icon-arrow-down-2 fs-12"></em> </a> </div> <div class="country-all"> <div class="country-search"> <em class="iconfont icon-search"></em> <input type="text" id="search-text" autocomplete="off"/> <input type="hidden" id="curCountryId" value="4074"> </div> <div class="country-list"> <span data-region-code="LV" class="specific-country prior-item mt-common-click" data-value="4068" data-name="Latvia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4068}">Latvia</span> <span data-region-code="PL" class="specific-country prior-item divide mt-common-click" data-value="4119" data-name="Poland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4119}">Poland</span> <span class="country-item split-country-item-line"></span> <span data-region-code="AU" class="specific-country country-item mt-common-click" data-value="3835" data-name="Australia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3835}">Australia</span> <span data-region-code="AT" class="specific-country country-item mt-common-click" data-value="3937" data-name="Austria" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3937}">Austria</span> <span data-region-code="BE" class="specific-country country-item mt-common-click" data-value="3953" data-name="Belgium" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3953}">Belgium</span> <span data-region-code="BR" class="specific-country country-item mt-common-click" data-value="3962" data-name="Brazil" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3962}">Brazil</span> <span data-region-code="BG" class="specific-country country-item mt-common-click" data-value="3965" data-name="Bulgaria" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3965}">Bulgaria</span> <span data-region-code="CA" class="specific-country country-item mt-common-click" data-value="3844" data-name="Canada" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3844}">Canada</span> <span data-region-code="CL" class="specific-country country-item mt-common-click" data-value="3974" data-name="Chile" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3974}">Chile</span> <span data-region-code="CO" class="specific-country country-item mt-common-click" data-value="3977" data-name="Colombia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3977}">Colombia</span> <span data-region-code="HR" class="specific-country country-item mt-common-click" data-value="3983" data-name="Croatia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3983}">Croatia</span> <span data-region-code="CY" class="specific-country country-item mt-common-click" data-value="3985" data-name="Cyprus" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3985}">Cyprus</span> <span data-region-code="CZ" class="specific-country country-item mt-common-click" data-value="3986" data-name="Czech Republic" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3986}">Czech Republic</span> <span data-region-code="DK" class="specific-country country-item mt-common-click" data-value="3987" data-name="Denmark" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3987}">Denmark</span> <span data-region-code="EE" class="specific-country country-item mt-common-click" data-value="3997" data-name="Estonia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3997}">Estonia</span> <span data-region-code="FI" class="specific-country country-item mt-common-click" data-value="4002" data-name="Finland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4002}">Finland</span> <span data-region-code="FR" class="specific-country country-item mt-common-click" data-value="4003" data-name="France" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4003}">France</span> <span data-region-code="DE" class="specific-country country-item mt-common-click" data-value="4017" data-name="Germany" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4017}">Germany</span> <span data-region-code="GI" class="specific-country country-item mt-common-click" data-value="4035" data-name="Gibraltar" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4035}">Gibraltar</span> <span data-region-code="GR" class="specific-country country-item mt-common-click" data-value="4036" data-name="Greece" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4036}">Greece</span> <span data-region-code="GL" class="specific-country country-item mt-common-click" data-value="4037" data-name="Greenland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4037}">Greenland</span> <span data-region-code="GG" class="specific-country country-item mt-common-click" data-value="4353" data-name="Guernsey" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4353}">Guernsey</span> <span data-region-code="CN-HK" class="specific-country country-item mt-common-click" data-value="4047" data-name="Hong Kong, China" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4047}">Hong Kong, China</span> <span data-region-code="HU" class="specific-country country-item mt-common-click" data-value="4048" data-name="Hungary" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4048}">Hungary</span> <span data-region-code="IS" class="specific-country country-item mt-common-click" data-value="4049" data-name="Iceland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4049}">Iceland</span> <span data-region-code="IE" class="specific-country country-item mt-common-click" data-value="4054" data-name="Ireland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4054}">Ireland</span> <span data-region-code="IL" class="specific-country country-item mt-common-click" data-value="4055" data-name="Israel" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4055}">Israel</span> <span data-region-code="IT" class="specific-country country-item mt-common-click" data-value="4056" data-name="Italy" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4056}">Italy</span> <span data-region-code="JP" class="specific-country country-item mt-common-click" data-value="4058" data-name="Japan" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4058}">Japan</span> <span data-region-code="JE" class="specific-country country-item mt-common-click" data-value="4493" data-name="Jersey" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4493}">Jersey</span> <span data-region-code="JO" class="specific-country country-item mt-common-click" data-value="4059" data-name="Jordan" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4059}">Jordan</span> <span data-region-code="LV" class="specific-country country-item mt-common-click" data-value="4068" data-name="Latvia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4068}">Latvia</span> <span data-region-code="LI" class="specific-country country-item mt-common-click" data-value="4073" data-name="Liechtenstein" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4073}">Liechtenstein</span> <span data-region-code="LT" class="specific-country country-item selected mt-common-click" data-value="4074" data-name="Lithuania" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4074}">Lithuania</span> <span data-region-code="LU" class="specific-country country-item mt-common-click" data-value="4075" data-name="Luxembourg" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4075}">Luxembourg</span> <span data-region-code="MY" class="specific-country country-item mt-common-click" data-value="4080" data-name="Malaysia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4080}">Malaysia</span> <span data-region-code="MT" class="specific-country country-item mt-common-click" data-value="4083" data-name="Malta" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4083}">Malta</span> <span data-region-code="MC" class="specific-country country-item mt-common-click" data-value="4090" data-name="Monaco" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4090}">Monaco</span> <span data-region-code="NL" class="specific-country country-item mt-common-click" data-value="4099" data-name="Netherlands" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4099}">Netherlands</span> <span data-region-code="NZ" class="specific-country country-item mt-common-click" data-value="4101" data-name="New Zealand" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4101}">New Zealand</span> <span data-region-code="NO" class="specific-country country-item mt-common-click" data-value="4108" data-name="Norway" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4108}">Norway</span> <span data-region-code="PE" class="specific-country country-item mt-common-click" data-value="4116" data-name="Peru" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4116}">Peru</span> <span data-region-code="PL" class="specific-country country-item mt-common-click" data-value="4119" data-name="Poland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4119}">Poland</span> <span data-region-code="PT" class="specific-country country-item mt-common-click" data-value="4120" data-name="Portugal" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4120}">Portugal</span> <span data-region-code="PR" class="specific-country country-item mt-common-click" data-value="4121" data-name="Puerto Rico" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4121}">Puerto Rico</span> <span data-region-code="QA" class="specific-country country-item mt-common-click" data-value="4122" data-name="Qatar" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4122}">Qatar</span> <span data-region-code="RO" class="specific-country country-item mt-common-click" data-value="4123" data-name="Romania" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4123}">Romania</span> <span data-region-code="SA" class="specific-country country-item mt-common-click" data-value="4132" data-name="Saudi Arabia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4132}">Saudi Arabia</span> <span data-region-code="RS" class="specific-country country-item mt-common-click" data-value="4271" data-name="Serbia, Republic of" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4271}">Serbia, Republic of</span> <span data-region-code="SG" class="specific-country country-item mt-common-click" data-value="4136" data-name="Singapore" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4136}">Singapore</span> <span data-region-code="SK" class="specific-country country-item mt-common-click" data-value="4137" data-name="Slovakia (Slovak Republic)" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4137}">Slovakia (Slovak Republic)</span> <span data-region-code="SI" class="specific-country country-item mt-common-click" data-value="4138" data-name="Slovenia" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4138}">Slovenia</span> <span data-region-code="ZA" class="specific-country country-item mt-common-click" data-value="4141" data-name="South Africa" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4141}">South Africa</span> <span data-region-code="ES" class="specific-country country-item mt-common-click" data-value="4143" data-name="Spain" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4143}">Spain</span> <span data-region-code="ES-IB" class="specific-country country-item mt-common-click" data-value="4152" data-name="Spain, Baleares" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4152}">Spain, Baleares</span> <span data-region-code="ES-CE" class="specific-country country-item mt-common-click" data-value="4159" data-name="Spain, Ceuta" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4159}">Spain, Ceuta</span> <span data-region-code="ES-GC" class="specific-country country-item mt-common-click" data-value="4171" data-name="Spain, Las Palmas" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4171}">Spain, Las Palmas</span> <span data-region-code="ES-ML" class="specific-country country-item mt-common-click" data-value="4177" data-name="Spain, Melilla" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4177}">Spain, Melilla</span> <span data-region-code="ES-TF" class="specific-country country-item mt-common-click" data-value="4184" data-name="Spain, Santa Cruz de Tenerife" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4184}">Spain, Santa Cruz de Tenerife</span> <span data-region-code="SE" class="specific-country country-item mt-common-click" data-value="4202" data-name="Sweden" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4202}">Sweden</span> <span data-region-code="CH" class="specific-country country-item mt-common-click" data-value="4203" data-name="Switzerland" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4203}">Switzerland</span> <span data-region-code="CN-TW" class="specific-country country-item mt-common-click" data-value="4231" data-name="Taiwan, China" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4231}">Taiwan, China</span> <span data-region-code="TH" class="specific-country country-item mt-common-click" data-value="4234" data-name="Thailand" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4234}">Thailand</span> <span data-region-code="AE" class="specific-country country-item mt-common-click" data-value="4246" data-name="United Arab Emirates" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:4246}">United Arab Emirates</span> <span data-region-code="GB" class="specific-country country-item mt-common-click" data-value="3858" data-name="United Kingdom" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3858}">United Kingdom</span> <span data-region-code="US" class="specific-country country-item mt-common-click" data-value="3859" data-name="United States" data-mt="{&quot;ec&quot;:&quot;Country&quot;,&quot;ea&quot;:&quot;click&quot;,&quot;en&quot;:3859}">United States</span> </div> <div class="country-result-list"> </div> </div> </div> </div> <div class="currency"> <span class="title">Currency</span> <div class="currency-content"> <div class="currency-current" id="currency-current"> <h6> <em class="bg-sprite icon-USD" data-sel-currency="USD"></em> <span class="currency-name">US Dollar</span> </h6> </div> <div class="currency-all"> </div> </div> </div> <div class="languages"> <span class="title">Language</span> <div class="languages-content"> <div class="languages-current" id="languages-current"> <h6> <span class="languages-name" data-sel-language="en">English</span> </h6> </div> <div class="languages-all"> </div> </div> </div> <div class="confirm-header-select"> <span>OK</span> </div> <div class="popper__arrow"></div> </div> </li> </ul> </div> </div> </div> <div id="nav" class="header-nav header-flex"> <div class="nav_div " id="nav_900000_1"> <a href="javascript:;" title="" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Ship in 48hrs" data-label="Ship in 48hrs" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Ship in 48hrs"}' data-mt-custom='{"component":"text"}'>Ship in 48hrs </a> </div> <div class="nav_div " id="nav_18_2"> <a href="javascript:;" title="" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Ball Gowns" data-label="Ball Gowns" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Ball Gowns"}' data-mt-custom='{"component":"text"}'>Ball Gowns </a> </div> <div class="nav_div wide-auto " id="nav_3_3"> <a href="/shop/wedding-guest-dresses" title="Wedding Guest" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Wedding Guest" data-label="Wedding Guest" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Wedding Guest"}' data-mt-custom='{"component":"text"}'>Wedding Guest </a> </div> <div class="nav_div " id="nav_7_4"> <a href="/shop/bridesmaid-dresses" title="Bridesmaid" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Bridesmaid" data-label="Bridesmaid" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Bridesmaid"}' data-mt-custom='{"component":"text"}'>Bridesmaid </a> </div> <div class="nav_div " id="nav_8_5"> <a href="/all/mother-of-the-bride-dresses" title="Mom" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Mom" data-label="Mom" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Mom"}' data-mt-custom='{"component":"text"}'>Mom </a> </div> <div class="nav_div " id="nav_2_6"> <a href="/shop/wedding-dresses" title="Bride" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Bride" data-label="Bride" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Bride"}' data-mt-custom='{"component":"text"}'>Bride </a> </div> <div class="nav_div " id="nav_3_7"> <a href="javascript:;" title="" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Party" data-label="Party" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Party"}' data-mt-custom='{"component":"text"}'>Party </a> </div> <div class="nav_div " id="nav_10_8"> <a href="/shop/girls-dresses" title="Girls" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Girls" data-label="Girls" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Girls"}' data-mt-custom='{"component":"text"}'>Girls </a> </div> <div class="nav_div " id="nav_293_9"> <a href="/all/dresses" title="Dresses" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Dresses" data-label="Dresses" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Dresses"}' data-mt-custom='{"component":"text"}'>Dresses </a> </div> <div class="nav_div " id="nav_5_10"> <a href="/shop/accessories-shoes" title="Accessories &amp; Shoes" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Accessories &amp; Shoes" data-label="Accessories &amp; Shoes" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Accessories &amp; Shoes"}' data-mt-custom='{"component":"text"}'>Accessories &amp; Shoes </a> </div> <div class="nav_div red wide-auto " id="nav_999999_11"> <a href="/shop/jjshouse-coupons-promotions" title="Sale" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Sale" data-label="Sale" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Sale"}' data-mt-custom='{"component":"text"}'>Sale </a> </div> <div class="nav_div nav_div_last" id="nav_900002_12"> <a href="/style-gallery" title="Inspiration" class="nav_item mt-common-click mt-common-exposure" data-action="Click | Inspiration" data-label="Inspiration" data-mt='{"ec":"Navigation","ea":"click","ex":"exposure","en":"Inspiration"}' data-mt-custom='{"component":"text"}'>Inspiration </a> </div> <div class="nav-arrow nav-arrow-default"> <span class="nav-left nav-arrow-item iconfont icon-arrow-left mr-5"></span> <span class="nav-right nav-arrow-item iconfont icon-arrow-right"></span> </div> </div> </div> <hr /> </div> <div id="header-nav-mask"></div> <!--<li class="livechat dropdown" id="_live_chat_li">--> <!-- <div class="tools-box">--> <!-- <h6><span class="bg-sprite icon-chat"></span></h6>--> <!-- </div>--> <!-- <div class="tools-content">--> <!-- <div class="submenu">--> <!-- <script type="text/javascript"> var __lc = {}; __lc.license = 1084448; __lc.skill = 2; __lc.chat_between_groups = false; __lc.params = [ { name: 'source', value: 'jjshouse.com' }, { name: 'IP', value: webInitData.ip } ]; (function () { var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true; lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js'; var s = document.getElementsByTagName('head')[0]; s.appendChild(lc); })(); </script> <script type="text/javascript"> var lcData = {"elemId":"LiveChat_1324977513","skill":2,"labels_online":"LiveChat%20now","labels_offline":"<a href=\"\/about\/email.php?type=pre_sales\">Leave%20a%20message<\/a>"}; </script> <script> try{ var __lc_buttons = __lc_buttons || []; __lc_buttons.push({ elementId: lcData.elemId, language: 'en', skill: lcData.skill, window: { width: 475, height: 400 }, type: 'text', labels: { online: lcData.labels_online, offline: lcData.labels_offline } }); }catch(e){} </script> --> <!-- <dl class="d_1"> <dt><a rel="nofollow" href="/account/orders.php">If you have already made a purchase</a></dt> <dd>Order Status Tracking or Cancel order: <a rel="nofollow" href="/account/orders.php">My Orders</a></dd> <dd>After-Sales Issues: <a rel="nofollow" href="/submit_order_ticket">Returns & Tariff issues</a></dd></dl><dl class="d_2"> <dt>If you are considering a purchase</dt> <dd>Chat with Online Sales for more information before you purchase!<div id="LiveChat_1324977513">call center chat</div>(Online sales does not have access to order information.)</dd></dl>--> <!-- </div>--> <!-- </div>--> <!--</li>--> <li class="livechat dropdown" id="_live_chat_li"> <script type="text/javascript"> var __lc = {}; __lc.license = 1084448; __lc.skill = 2; __lc.chat_between_groups = false; __lc.params = [ { name: 'source', value: 'jjshouse.com' }, { name: 'IP', value: webInitData.ip } ]; (function () { var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true; lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js'; var s = document.getElementsByTagName('head')[0]; s.appendChild(lc); })(); </script> <script type="text/javascript"> var lcData = {"elemId":"LiveChat_1324977513","skill":2,"labels_online":"LiveChat%20now","labels_offline":"<a href=\"\/about\/email.php?type=pre_sales\">Leave%20a%20message<\/a>"}; </script> <script> try{ var __lc_buttons = __lc_buttons || []; __lc_buttons.push({ elementId: lcData.elemId, language: 'en', skill: lcData.skill, window: { width: 475, height: 400 }, type: 'text', labels: { online: lcData.labels_online, offline: lcData.labels_offline } }); }catch(e){} </script> </li> </div> <div id="faqs_livechat"> <div class="faqs-chat-content"> <a class="faqs-chat-a" href="javascript:;"> <i class="iconfont icon-inquiry"></i> </a> <span id="open-icon" class="icon-maximize"></span> </div> <div id="faqs_help_content"> <div id="faqs_help_title"> <p>Online help <span class="close"></span></p> </div> <div id="faqs_help_menu"> <div class="faqs-menu-body"> <div class="faqs-category"> <p class="faqs-category-title" data-label="my order"> <span class="content">Orders</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. How do I place an order?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>To place your order, simply follow the steps as shown below: <br /> 1. Go to the item page. <br /> 2. Choose your preferred color and size (if applicable). <br /> 3. Click "Add to Cart" <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-1-1.png" /> <br /> 4. Review that everything is correct and click "Checkout". <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-1-2.png" /> <br /> 5. Go to the checkout page. <br /> 6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now. <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-1-3.png" /> <br /> 7. Fill out all shipping and payment information. <br /> 8. Click "Place Order" <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-1-4.png" /> <br /> You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully. <br /> If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198034-How-to-place-an-order-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198034-How-to-place-an-order-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-2-1.png" /> <br /> If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via <a href="/account/order_status.php" target="_blank" style="font-weight: bold;">this link</a>. <br / > Onc |
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Error
On line 1535, column 21 . <br / > Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via <a href="/account/order_status.php" target="_blank" style="font-weight: bold;">this link</a>. <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-2-2.png" /> <br /> If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198794-I-ordered-a-standard-size-dress-not-a-custom-size-Why-is-it-still-taking-so-long-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198794-I-ordered-a-standard-size-dress-not-a-custom-size-Why-is-it-still-taking-so-long-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">3. How can I track my order status?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount. <br> 2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps: <br> 1). Go to Sign In My Account at the right top of our website.<br> 2). Click "order status" <br> 3). Enter your Order Number and Email Address to see your order details.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048530613-How-can-I-track-my-order-status-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048530613-How-can-I-track-my-order-status-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">4. When will I receive my order?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. <br /> Estimated Receiving Time = Processing Time + Shipping Time <br /> Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s). <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-4-1.png" /> <br /> If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link. <br /> Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link. <br /> If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-4-2.png" /></p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039199474-When-will-I-receive-my-order-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039199474-When-will-I-receive-my-order-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> <div class="faqs-category"> <p class="faqs-category-title" data-label="product"> <span class="content">Product</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. What is the best way to choose my size?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Please kindly refer to our <a href="/about/help.php?page_id=230" target="_blank" style="font-weight: bold;">Size Chart</a> to choose the correct size. <br /> If your measurements align with our size chart, I suggest you choose standard size. <br /> If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048527073-What-is-the-best-way-to-choose-my-size-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048527073-What-is-the-best-way-to-choose-my-size-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. Will my item be exactly the same color as what is shown on your website?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a <a href="/all/swatch" target="_blank">fabric swatch</a> to view colors in person.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048527153--Will-my-item-be-exactly-the-same-color-as-what-is-shown-on-your-website-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048527153--Will-my-item-be-exactly-the-same-color-as-what-is-shown-on-your-website-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">3. Could we get color swatches to see what the colors look like in reality?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. <a href="/all/swatch" target="_blank">Order swatches</a>.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360047800134-Could-we-get-color-swatches-to-see-what-the-colors-look-like-in-reality-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360047800134-Could-we-get-color-swatches-to-see-what-the-colors-look-like-in-reality-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">4. How can I make sure all of my dresses are the same color?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different. <br /> You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. <br /> After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. <br /> Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039693373-How-can-I-make-sure-all-of-my-dresses-are-the-same-color-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039693373-How-can-I-make-sure-all-of-my-dresses-are-the-same-color-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">5. Can I change the design of a dress?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can <a href="/about/email.php?type=pre_sales" target="_blank" style="font-weight: bold;">Contact Us</a> for more information.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360047800314-Can-I-change-the-design-of-a-dress-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360047800314-Can-I-change-the-design-of-a-dress-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> <div class="faqs-category"> <p class="faqs-category-title" data-label="payment"> <span class="content">Payment</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. What methods of payment do you accept?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. <br /> Please see below the payment methods we accept: <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-10-1.png" /> <br /> *Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039200354-What-methods-of-payment-do-you-accept-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039200354-What-methods-of-payment-do-you-accept-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. How can I pay with Wire Transfer?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page). <br> After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048526993-How-can-I-pay-with-Wire-Transfer-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048526993-How-can-I-pay-with-Wire-Transfer-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">3. How can I change payment methods?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>If you have an unpaid order and want to use a different payment method, it's easy: <br> 1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner. <br> 2. Click on the unpaid order you want to complete payment on. <br> 3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048533053-How-can-I-change-payment-methods-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048533053-How-can-I-change-payment-methods-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> <div class="faqs-category"> <p class="faqs-category-title" data-label="delivery"> <span class="content">Delivery</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. Where/What countries do you ship to?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. <br /> We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. <br /> If your shipping destination is not available at checkout, please just <a href="/about/email.php?type=pre_sales" target="_blank" style="font-weight: bold;">Contact Us</a>.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198894-Where-What-countries-do-you-ship-to-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198894-Where-What-countries-do-you-ship-to-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. What shipping methods do you offer?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods. <br /> Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. <br /> You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost. <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-14-1.png" /> <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-14-2.png" /></p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198974-Which-shipping-methods-are-available-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039198974-Which-shipping-methods-are-available-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">3. What if I need to change my shipping address?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Yes, you can change the shipping address Before Shipment. Please <a href="/about/email.php?type=pre_sales" target="_blank" style="font-weight: bold;">Contact Us</a>. We will correct your shipping address and send you a confirmation email as soon as possible. <br /> While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery. <br /> Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped. <br /> For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039692133-What-if-I-need-to-change-my-shipping-address-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039692133-What-if-I-need-to-change-my-shipping-address-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">4. How much does shipping cost?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-16-1.png" /> <img style="width:100%;" data-src="https://cdn-www.jjshouse.com/public/zeus/images/live-chat/answer-16-2.png" /></p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039692593-How-much-does-shipping-cost-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039692593-How-much-does-shipping-cost-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> <div class="faqs-category"> <p class="faqs-category-title" data-label="returns"> <span class="content">Returns</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. What is your return policy?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. <br /> Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a <a href="/all/swatch" target="_blank" style="font-weight: bold;">Swatch</a> (free shipping) to help you decide. <br /> FOR ALL RETURNS: <br /> JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time. <br /> FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES: <br /> JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy). <br /> Please note: <br /> * The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item. <br /> * Original shipping fee & return shipping fee will not be refunded. <br /> * As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention. <br /> FOR ALL CUSTOM SIZE DRESSES: <br /> At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you! <br /> A few things to remember about custom dresses: <br /> Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering. <br /> We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy! <br /> FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS: <br /> All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges. <br /> FOR ALL SAMPLE SALE ITEMS: <br /> All Sample Sale items are final sale. No returns, no refunds, no exchages. <br /> EXCHANGE POLICY <br /> We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period. <br /> HOW TO RETURN <br /> 1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification. <br /> 2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form. <br /> 3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. <br /> 4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). <br /> Please note: <br /> * We reserve the right to refuse the return if received in an unacceptable condition. <br /> * We cannot process any products that are returned without our prior knowledge. <br /> * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. <br /> CANCELLATION POLICY <br /> All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below: <br /> • Unpaid orders are automatically cancelled after 5 days. <br /> • Cancel order within 24 hours of payment for a full refund. <br /> • Cancel order 24–72 hours after payment: 80% refund + shipping fee. <br /> • Cancel order 72-120 hours after payment: 50% refund + shipping fee. <br /> • Cancel order > 120 hours after payment: Refund of shipping fee only. <br /> • Once your order is shipped, it cannot be cancelled.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039199594-What-is-your-return-policy-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039199594-What-is-your-return-policy-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. What is your return/exchange process?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>You may need to <a href="/about/email.php?type=pre_sales" target="_blank">Contact US</a> to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048526853-What-is-your-return-exchange-process-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048526853-What-is-your-return-exchange-process-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">3. Can I return a standard-size dress?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360047799954-Can-I-return-a-standard-size-dress-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360047799954-Can-I-return-a-standard-size-dress-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> <div class="faqs-category"> <p class="faqs-category-title" data-label="my account"> <span class="content">My Account</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. How I can change my email address?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>We can change email address for you. Please <a href="/about/email.php?type=pre_sales" target="_blank" style="font-weight: bold;">Contact Us</a> with your new email address. We will change it within 24 hours. <br /> If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you. <br /> Please click here to register your new account.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039201974-How-I-can-change-my-email-address-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039201974-How-I-can-change-my-email-address-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. What should I do if I forget my password?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>If you've forgotten your password, please click this <a href="/forgotpassword.php" target="_blank" style="font-weight: bold;">link</a> to reset your password. We'll then email you a link directly to your registered email address to reset your password. <br /> We recommend checking your junk and spam folder if you're having trouble finding it.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039201914-What-should-I-do-if-I-forget-my-password-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360039201914-What-should-I-do-if-I-forget-my-password-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> <div class="faqs-category"> <p class="faqs-category-title" data-label="about jjshouse"> <span class="content">About JJ&#039;s House</span> <span class="fold-status open"></span> </p> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">1. Do you have a store?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed. <br /> We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360046608674-Do-you-have-a-store-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360046608674-Do-you-have-a-store-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> <div class="faqs-question"> <p class="faqs-question-title"> <span class="faqs-question-title-detail">2. Why choose JJ&#039;s House?</span> <span class="fold-status down"></span> </p> <div class="faqs-answer"> <p>JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.</p> <div class="hide-answer-box"><a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048470133-Why-choose-JJsHouse-?domain=www.jjshouse.com">Read Article<span></span></a></div> <a class="faqs-article-link" target="_blank" href="https://jjshouse.zendesk.com/hc/en-us/articles/360048470133-Why-choose-JJsHouse-?domain=www.jjshouse.com">Read Article<span></span></a> </div> </div> </div> </div> <div id="faqs_help_footer"> <p class="faqs-footer-notice">Can&#039;t find what you&#039;re looking for? Please don&#039;t hesitate to</p> <a class="faqs-footer-chat-btn" href="javascript:;">Chat now</a> </div> </div> </div> </div> <div id="composite_full_dialog" class="dialog composite_full_dialog"> <div style="width: 400px; height: 400px; position: relative;"> <span class="composite_full_dialog_close" id="composite_full_dialog_close"></span> <img style="width: 400px; height:400px;" src=""> </div> </div><div id="questionnaire-dialog" class="questionnaire-dialog"> <div class="questionnaire-mask"></div> <div class="questionnaire-content-mask"></div> <div class="questionnaire-content"> <div class="iconfont icon-close close-questionnaire-dialog mt-common-click" data-mt='{"ec":"Questionnaire", "ea":"click", "en":"close"}'></div> <div class="questionnaire-main-wrap"> <div id="questionnaire-main" class="questionnaire-main"></div> </div> </div> </div> <!--<div id="breadcrumb" class="new-help">--> <!-- <ul class="breadcrumb clearfix new-help">--> <!-- <li class="home"><a href="/" title="Home">Home</a></li>--> <!-- <li class="curr-category"><span>Contact Us</span></li>--> <!-- </ul>--> <!--</div>--> <div class="main clearfix new-help narrow-screen"> <div class="pre-sales no-menu"> <div class="pre-sales-form border_radius new-help"> <h1 class="help-title-h1">Help &amp; FAQs</h1> <div class="faqs-menu-flex"> <a href="/about/help.php?page_id=8&content_type=delivery" class="faqs-menu-item">Delivery</a> <a href="/about/help.php?page_id=8&content_type=returns_refunds" class="faqs-menu-item">Returns &amp; Refunds</a> <a href="/about/help.php?page_id=8&content_type=product_stock" class="faqs-menu-item">Products &amp; Stock</a> <a href="/about/help.php?page_id=8&content_type=payments" class="faqs-menu-item">Payments</a> <a href="/about/help.php?page_id=8&content_type=order_issues" class="faqs-menu-item">Order Issues</a> <a href="/about/help.php?page_id=8&content_type=account_issues" class="faqs-menu-item">Account Issues</a> </div> <div class="line-1"></div> <p class="help-title">Still can&#039;t find what you&#039;re looking for?</p> <a id="start_LC" href="javascript:void(0);"> <div class="live-chat-box"> <div class="live-chat-icon-wrap"> <div class="iconfont icon-livechat live-chat-icon"></div> <div class="live-chat-text">LIVE CHAT</div> </div> <div class="start-chat-now">24*7 hours always at your service. Start Chat Now!</div> </div> </a> <div class="line-2"></div> <!-- just for url location--> <div id="contactUs"></div> <div class="contact-us-container"> <div class="title-container"><p class="help-title">Contact Us</p></div> <form method="post" id="my_form" action="/about/email.php?type=pre_sales"> <input type="hidden" name="act" value="pre" /> <ul class="first-ul"> <li> <label for="_email"><em>*</em>Email</label> <input id="_email" type="text" value="" name="email" size="30" /> </li> <li> <label for="_name"><em>*</em>Name</label> <input id="_name" type="text" value="" name="user_name" size="30" /> </li> <li> <label for="_phone">Phone</label> <input id="_phone" type="number" name="phone" size="30" /> </li> <li> <label for="_select_topic"></label> <select name="select_topic" id="_select_topic" class="common-select2" data-select2-width="426px"> <option value="">Select a topic</option> <option value="first_pre_sale">General product support about sizing, color, alterations, etc</option> <option value="check_order_status">Check order status</option> <option value="change_order_details">Change order details</option> <option value="track_shipment_after_sale">Track shipment</option> <option value="email_return">Return</option> <option value="triff_issues">Tariff issues</option> <option value="fourth_pre_sale">Wholesale</option> <option value="second_pre_sale">Company Information &amp; Other Questions</option> <option value="feedback">Feedback</option> </select> <div id="after_sale_prompt"> Please add pictures detailing your issues to make the process faster. </div> <div id="presale-tip"> Please provide us the item ID/Nickname (e.g. JJ&#039;s House Adams) when submitting the message to make the process faster.</div> <div id="return_tip"> <a href="/account/orders.php">Apply Self-Return</a> for returnable items. </div> </li> <li id="order_number"> <label for="_order_number">Order Number:</label> <input id="_order_number" type="text" name="order_sn" size="30" /> </li> </ul> <ul class="second-ul"> <li id="input_message"> <label for="_message"><em>*</em>Message</label> <textarea id="_message" name="message" maxlength="1000" placeholder="Please write your detailed message in 5-1000 characters …"></textarea> </li> <li class="upload-image-tpl"> <div class="upload-image-div"> <div class="attachment"> <input id="file_upload_list_id" type="hidden" name="fileListId" /> <input id="file_upload_list_size" type="hidden" name="fileListSize" /> <input id="file_upload_list_type" type="hidden" name="fileListType" /> <div class="liar_label"> <div class="liar_label_div"> <img class="liar_label_img" id="liar_label_1" /> <div class="close-container"> <a class="close close" index="1"></a> </div> </div> <div class="liar_label_div"> <img class="liar_label_img" id="liar_label_2" /> <div class="close-container"> <a class="close close" index="2"></a> </div> </div> </div> </div> <div class="btn-add-photos"> <img src="https://cdn-www.jjshouse.com/public/zeus/images/camera.png" alt=""> <label for="_file" class="addPhoto">ADD A PHOTO</label> <input class="_file" id="_file" type="file" multiple> </div> <div class="note-container"> <span class="upload-note">Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 15MB.</span> </div> </div> <div class="line-3"></div> </li> <li class="inline-elem ds"> <label for="genCode"></label> <input type="text" name="genCode" id="genCode" /> <img id="verifyImg" src="/verify_code.php" /> <input type="button" class="sbmt bt-1-new submit-button" value="SUBMIT" /> </li> </ul> </form> </div> <div id="about_us"> <div class="about_first">Company: TOP BRIDAL PTE. LTD.</div> <div>Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore</div> <div>Company: TOP BRIDAL LIMITED</div> <div>Address: 2 Eastbourne Terrace, London, W2 6LG, UK</div> <div>Email: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="6b180e191d02080e2b01011803041e180e45080406">[email&#160;protected]</a></div> </br> |
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