HTML Report for https://www.bcdtravel.com/travel-management/how-to-choose-a-tmc/
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On line 1, column 9 <https://www.bc |
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On line 1, column 10 <https://www.bcd |
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On line 1, column 28 <https://www.bcdtravel.com/wp-json |
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On line 1, column 36 avel.com/wp-json/>; rel= |
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On line 2, column 15 /wp-json/>; rel="https://api.w.org/" link: <https://www.bc |
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On line 2, column 16 <https://www.bcd |
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On line 2, column 34 <https://www.bcdtravel.com/wp-json |
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On line 2, column 42 avel.com/wp-json/wp/v2/p |
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On line 2, column 45 /wp-json/wp/v2/page |
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On line 2, column 48 -json/wp/v2/pages/1 |
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On line 2, column 54 on/wp/v2/pages/100236> |
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On line 2, column 60 v2/pages/100236>; rel= |
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On line 22, column 61 TYPE html> <html dir="ltr" lang="en-US" prefix="og: https://ogp.me/ns#"> <head |
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On line 23, column 6 p.me/ns#"> <head> <met |
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On line 1554, column 7 itemscope> <!-- GTM Container placement set to manual --> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WL3D2G" height="0" width="0" style="display:none;visibility:hidden" aria-hidden="true"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <!-- GTM Container placement set to manual --> <!-- Google Tag Manager (noscript) --><a class="screen-reader-text skip-link" href="#content" title="Skip to content">Skip to content</a> <nav id="secondary-navigation" aria-label="Secondary" class="secondary-navigation sub-menu-left" itemtype="https://schema.org/SiteNavigationElement" itemscope> <div class="inside-navigation grid-container grid-parent"> <button class="menu-toggle secondary-menu-toggle"> <span class="gp-icon icon-menu-bars"><svg viewBox="0 0 512 512" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em"><path d="M0 96c0-13.255 10.745-24 24-24h464c13.255 0 24 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aria-hidden="true" xmlns="http://www.w3.org/2000/svg" width="1em" height="1em"><path d="M71.029 71.029c9.373-9.372 24.569-9.372 33.942 0L256 222.059l151.029-151.03c9.373-9.372 24.569-9.372 33.942 0 9.372 9.373 9.372 24.569 0 33.942L289.941 256l151.03 151.029c9.372 9.373 9.372 24.569 0 33.942-9.373 9.372-24.569 9.372-33.942 0L256 289.941l-151.029 151.03c-9.373 9.372-24.569 9.372-33.942 0-9.372-9.373-9.372-24.569 0-33.942L222.059 256 71.029 104.971c-9.372-9.373-9.372-24.569 0-33.942z" /></svg></span></a> </span> </div> </div> </nav> <div class="site grid-container container hfeed" id="page"> <div class="site-content" id="content"> <div class="content-area" id="primary"> <main class="site-main" id="main"> <article id="post-100236" class="post-100236 page type-page status-publish" itemtype="https://schema.org/CreativeWork" itemscope> <div class="inside-article"> <div class="entry-content" itemprop="text"> <div class="gb-container gb-container-85c68c5e alignfull"> <div class="gb-container gb-container-8c1f6a17"> <div class="gb-container gb-container-e1ca1fee"> <div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div> <h1 class="gb-headline gb-headline-28a46742 gb-headline-text">What to look for in a <br>Travel Management Company (TMC) </h1> <div style="height:110px" aria-hidden="true" class="wp-block-spacer"></div> </div> </div> </div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-21c54312"> <ul class="wp-block-list"> <li><a href="#qualities">Qualities to look for in a travel management company</a></li> <li><a href="#tmcculture">Make sure the TMC&#8217;s culture matches your priorities and objectives</a></li> <li><a href="#assessment">Assessment: Get ready to pick a TMC</a></li> <li><a href="#choose">Starting the process of choosing a TMC</a></li> <li><a href="#findingtmc">Finding the right TMC</a></li> <li><a href="#workshops">Set up discovery workshops&nbsp;with potential TMC partners</a></li> <li><a href="#rfp">Issue your RFP with confidence&nbsp;</a></li> <li><a href="#glossary">A glossary for travel buyers&nbsp;</a></li> </ul> </div> <p>Finding the right Travel Management Company (TMC) to partner with your organization requires strategic planning, a methodical process and involvement from the right travel stakeholders.&nbsp;The TMC should demonstrate broad experience in managing travel for organizations like yours. Identify the specific services you need from them, such as ability to connect travel program strategy to company mission and purpose, sector experience, <a href="https://www.bcdtravel.com/hotels/" target="_blank" rel="noreferrer noopener">hotel program expertise</a>, <a href="https://www.bcdtravel.com/sustainability/" title="">sustainability</a>, <a href="https://www.bcdtravel.com/travel-management/improve-travel-policy-compliance/" target="_blank" rel="noreferrer noopener">travel policy compliance</a>, <a href="https://www.bcdtravel.com/travel-management/duty-of-care-for-business-travelers/" target="_blank" rel="noreferrer noopener">risk management</a>, or a defined approach to <a href="https://www.bcdtravel.com/how-to-guides/how-to-introduce-diversity-equity-and-inclusion-into-your-business-travel-program/" target="_blank" rel="noreferrer noopener">Diversity, Equity and Inclusion (</a>DE&amp;I). </p> <p class="has-text-align-center has-true-blue-color has-base-2-background-color has-text-color has-background has-link-color wp-elements-048ad37b9f996bc1c69d6457469d09ea">Travel buyers are responsible for how an organization uses travel and meetings to help achieve their broader goals. Partnering with the right TMC leads to improved safety, productivity and wellbeing for business travelers and streamlined processes and cost savings for your organization. </p> <h2 class="gb-headline gb-headline-cb25c6c3 gb-headline-text" id="qualities">Qualities to look for in a travel management company</h2> <div class="wp-block-image"> <figure class="alignleft size-full is-resized"><img title="GETTING_STARTED_FRIENDLY_GROUP_AROUND_LAPTOP-3" fetchpriority="high" decoding="async" width="600" height="400" src="https://www.bcdtravel.com/wp-content/uploads/GETTING_STARTED_FRIENDLY_GROUP_AROUND_LAPTOP-3.jpg" alt="" class="wp-image-101783" style="width:521px;height:auto" srcset="https://www.bcdtravel.com/wp-content/uploads//GETTING_STARTED_FRIENDLY_GROUP_AROUND_LAPTOP-3.jpg 600w, https://www.bcdtravel.com/wp-content/uploads//GETTING_STARTED_FRIENDLY_GROUP_AROUND_LAPTOP-3-300x200.jpg 300w" sizes="(max-width: 600px) 100vw, 600px" /></figure></div> <p>A good TMC should provide robust travel management technology and digital experiences that facilitate easy <a href="https://www.bcdtravel.com/travel-management/simplify-business-travel-booking-experience/" target="_blank" rel="noreferrer noopener">booking</a>, itinerary management, and <a href="https://www.bcdtravel.com/travel-management/decisionsource/" target="_blank" rel="noreferrer noopener">real-time traveler tracking</a>. Check if they offer a <a href="https://tripsource.com/" target="_blank" rel="noreferrer noopener">mobile app for travelers</a>, simple <a href="https://www.bcdtravel.com/travel-management/bcd-pay/" target="_blank" rel="noreferrer noopener">digital travel and expense management solutions</a>, and <a href="https://www.bcdtravel.com/travel-management/bcd-invite/" target="_blank" rel="noreferrer noopener">guest travel solutions</a>, should you require them. </p> <p>If your company has international travel needs, ensure that the TMC has global reach and partnerships with travel suppliers worldwide. They should be able to handle complex itineraries and visa requirements and offer support across different time zones.&nbsp;</p> <p>If you want to measure the performance of a travel management company, look at whether it’s doing better than last year, last quarter and last month. Continuous improvement indicates a TMC’s ability to evolve in an ever-changing business travel market.&nbsp;</p> <h3 class="gb-headline gb-headline-7dc01634 gb-headline-text">So, how can business travel consultants and the companies they serve dig deeper into a TMC’s capabilities? </h3> <h4 class="gb-headline gb-headline-b70a68a3"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg></span><span class="gb-headline-text">Look at the long game. </span></h4> <p class="gb-headline gb-headline-9fa6081e gb-headline-text">Has the TMC been able to keep clients satisfied over the long term? Look for indicators like client-retention statistics above 90% and industry and customer awards and recognition. </p> <h4 class="gb-headline gb-headline-bad81108"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg></span><span class="gb-headline-text">Understand the finances.</span></h4> <p>Ingenuity emerges from investment, and investment emerges from financial stability. Weigh how the TMC’s financial stability might affect the quality of service over the life cycle of a corporate travel program contract. Is the TMC in this for the long haul? Or is it a candidate for a merger or acquisition?&nbsp;</p> <h4 class="gb-headline gb-headline-24deb7f2"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg></span><span class="gb-headline-text">Look for sustainable business practices. </span></h4> <p>Find out how the TMC is regarded by third-party organizations that <a href="https://www.bcdtravel.com/blog/rated-platinum-bcd-remains-sustainable-supplier-of-choice/" target="_blank" rel="noreferrer noopener">analyze environmental impact</a> and workforce development. Think about whether doing business with the TMC will help – or hurt – your company’s ability to reach <a href="https://www.bcdtravel.com/blog/environment-social-and-governance-what-exactly-is-esg/" target="_blank" rel="noreferrer noopener">environmental, social and governance (ESG) goals</a>.&nbsp;</p> <h4 class="gb-headline gb-headline-2ae0d849"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg></span><span class="gb-headline-text">Consider what’s next. </span></h4> <p>Is the TMC risk-averse or innovation-ready? Is it bringing new ideas that are improving the traveler experience and aiding the industry’s ability to evolve, like <a href="http://tripsource.com/" target="_blank" rel="noreferrer noopener">TripSource</a>®, the <a href="https://marketplace.bcdtravel.com/" target="_blank" rel="noreferrer noopener">BCD marketplace</a> and <a href="https://www.bcdtravel.com/travel-management/bcd-invite/" target="_blank" rel="noreferrer noopener">BCD Invite?</a> If the thinking is old school and old tech, think twice before signing on.&nbsp;&nbsp;</p> <h4 class="gb-headline gb-headline-c403b133"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg></span><span class="gb-headline-text">Ask for proof points. </span></h4> <p>What do existing clients say about the TMC? Are they willing to put their names behind <a href="https://www.bcdtravel.com/success-stories/" target="_blank" rel="noreferrer noopener">success stories and case studies</a>? </p> <h4 class="gb-headline gb-headline-15edb8bb"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg></span><span class="gb-headline-text">Seek a true partner. </span></h4> <p>Once you’ve seen the stories, ask for testimonials. Is an existing client willing to talk to you about the TMC’s <a rel="noreferrer noopener" href="https://www.bcdtravel.com/resources/safran-secures-traveler-safety-with-automated-trip-approval-solution/" target="_blank">commitment as a partner</a>? This kind of one-on-one conversation really slices through the marketing and helps you gain a true understanding of whether the agency can deliver the goods day after day.&nbsp;</p> <p>The business travel industry is filled with complexities that can disguise less-than-optimal performance. But if you ask the right questions and look at success over time, you’ll find a TMC partner that can drive value for your travel program today, tomorrow, and beyond.&nbsp;</p> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-3bdf2a68"> <div class="gb-container gb-container-bb15b118" id="jorgecruz"> <div class="gb-grid-wrapper gb-grid-wrapper-14f59352"> <div class="gb-grid-column gb-grid-column-9ad39e97"><div class="gb-container gb-container-9ad39e97"> <div class="gb-grid-wrapper gb-grid-wrapper-b1ba08b9"> <div class="gb-grid-column gb-grid-column-f37c0543"><div class="gb-container gb-container-f37c0543"> <figure class="wp-block-image size-full is-resized is-style-rounded"><img title="Jorge-Cruz_Official-portrait_2019_300x300" decoding="async" width="300" height="300" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;300&#039;%20height=&#039;300&#039;%20viewBox=&#039;0%200%20300%20300&#039;%3E%3C/svg%3E" alt class="wp-image-86159 perfmatters-lazy" style="width:200px" data-src="https://www.bcdtravel.com/wp-content/uploads/Jorge-Cruz_Official-portrait_2019_300x300.jpg" data-srcset="https://www.bcdtravel.com/wp-content/uploads//Jorge-Cruz_Official-portrait_2019_300x300.jpg 300w, https://www.bcdtravel.com/wp-content/uploads//Jorge-Cruz_Official-portrait_2019_300x300-150x150.jpg 150w" data-sizes="(max-width: 300px) 100vw, 300px" /><noscript><img title="Jorge-Cruz_Official-portrait_2019_300x300" decoding="async" width="300" height="300" src="https://www.bcdtravel.com/wp-content/uploads/Jorge-Cruz_Official-portrait_2019_300x300.jpg" alt="" class="wp-image-86159" style="width:200px" srcset="https://www.bcdtravel.com/wp-content/uploads//Jorge-Cruz_Official-portrait_2019_300x300.jpg 300w, https://www.bcdtravel.com/wp-content/uploads//Jorge-Cruz_Official-portrait_2019_300x300-150x150.jpg 150w" sizes="(max-width: 300px) 100vw, 300px" /></noscript></figure> </div></div> <div class="gb-grid-column gb-grid-column-61b56af2"><div class="gb-container gb-container-61b56af2"> <h3 class="gb-headline gb-headline-7bee114d gb-headline-text">Are best and finals really best?&nbsp;</h3> <figure class="wp-block-image size-large is-resized"><img title="BCD_QuoteMark_White" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;0&#039;%20height=&#039;0&#039;%20viewBox=&#039;0%200%200%200&#039;%3E%3C/svg%3E" alt class="wp-image-72627 perfmatters-lazy" style="width:35px" data-src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" /><noscript><img title="BCD_QuoteMark_White" decoding="async" src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" alt="" class="wp-image-72627" style="width:35px"/></noscript></figure> <p class="gb-headline gb-headline-e7350b89 gb-headline-text">A 90-minute best-and-final presentation is a valuable overview, without a doubt. </p> <p class="gb-headline gb-headline-b8368041 gb-headline-text">But it only scratches the surface of whether a TMC can help a corporate travel program engage travelers in a way that bolsters their wellbeing and drives key performance indicators like savings, duty of care compliance, and traveler productivity.&nbsp;</p> <p class="gb-headline gb-headline-85ab94e1 gb-headline-text">Jorge Cruz</p> <p class="gb-headline gb-headline-109f4c80 gb-headline-text">Executive Vice President, Global Sales and Marketing, BCD Travel</p> </div></div> </div> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="gb-headline gb-headline-50fc3ac6 gb-headline-text" id="tmcculture">Make sure the TMC&#8217;s culture matches your priorities and objectives</h2> <p>Cultural synergy is a vital aspect of the TMC-client relationship. It fosters mutual understanding, effective communication, progressive collaboration, and the ability to design and provide tailored and future-fit solutions for managed travel programs. </p> <p>For example, if <a href="https://www.bcdtravel.com/travel-management/" data-type="link" data-id="https://www.bcdtravel.com/travel-management/" target="_blank" rel="noreferrer noopener">digital innovation</a> tops the list of company objectives, seek a partner with a demonstrated record of investing earnings back into digital services, technology, and innovation. If <a href="https://www.bcdtravel.com/blog/sustainability-is-bigger-than-carbon-footprints/" target="_blank" rel="noreferrer noopener">sustainability</a> is a priority, your TMC partner should exhibit long-term commitment to all aspects of corporate social responsibility, including but not limited to conservation, reduced carbon burdens, <a href="https://www.bcdtravel.com/how-to-guides/5-ways-to-make-your-traveler-communications-digitally-accessible/" data-type="link" data-id="https://www.bcdtravel.com/how-to-guides/5-ways-to-make-your-traveler-communications-digitally-accessible/" target="_blank" rel="noreferrer noopener">accessibility </a>for all travelers, and safety considerations for different traveler communities.&nbsp;&nbsp;</p> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-283ce2ef" id="assessment"> <h2 class="gb-headline gb-headline-b104253d gb-headline-text">Assessment: Get ready to pick a TMC</h2> <p class="has-text-align-center has-true-blue-color has-text-color has-link-color wp-elements-268c916d596f19a62cfaed0595240bce">Approach the TMC selection process with your organization’s goals firmly in mind. <br>Not sure if you’re ready? Consider these questions.&nbsp;</p> <div class="gb-container gb-container-d4c613cd gb-accordion"> <div class="gb-container gb-container-aa554fe7 gb-accordion__item gb-accordion__item-open" data-transition="slide"> <div class="gb-container gb-container-ecd80b03 gb-accordion__toggle gb-block-is-current" role="button" tabindex="0"> <p class="gb-headline gb-headline-550b07dc"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong>Are you serious about change?&nbsp;&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-2f9c9945"> <p>Program friction, rising costs and mandated processes are common reasons for initiating a TMC search. The process may prove complex and time-consuming. Weigh the value you’ll recoup against the effort. For example: If pricing is the impetus for a search but you’re otherwise satisfied with your TMC, would a Client Business Review help resolve matters?&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-b599ce74 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-c1e2087e gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-aa931911"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong>Are the correct stakeholders involved in the process?&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-73faa4cf"> <p>Travel buyers routinely collaborate with colleagues from finance/accounting, human resources, security/risk management, procurement, corporate communications, marketing, C-level executives, legal/compliance, IT, and sustainability. Discuss program needs, wants and objectives with stakeholders to solicit their guidance on what’s possible for your organization based on corporate policies. By engaging with the right stakeholders from the outset, travel buyers can collect the proper buy-in and deliver value for everyone across the enterprise.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-5c8c9031 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-b2c0499d gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-f492d75f"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong>Do you understand your travelers’ needs, wants and expectations?&nbsp;&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-ab3e2f63"> <p>Your business travelers’ <a rel="noreferrer noopener" href="https://www.bcdtravel.com/blog/eating-sleeping-and-stress-insights-on-traveler-wellbeing/" target="_blank">physical and mental wellbeing</a> are critical to your organization’s success – and the travel program is an extension of that support. Survey travelers regularly about their trip experiences and use the feedback to inform the selection process.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-2d26c2e2 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-e4472375 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-d0910475"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong>Have you outlined your travel program framework? Are you prepared to share your RFP (Request For Proposal) scorecard with participating bidders?&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-ee12d5a5"> <p>Transparency and discovery are arguably the most critical aspects of your search. Without in-depth understanding of your program’s scope, opportunities, spend and projected growth, no TMC will be able to accurately align their capabilities against your program’s needs.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-38da7c8f gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-22f1e309 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-3bafe6bc"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong>Do you understand your data story?&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-c6ff1d78"> <p>Avoid viewing data reports in isolation because it’s easy to miss larger trends. Go beyond reports: gather intelligence from various sources including booking channels, supplier ratings and even social media. When you know the reasons behind the data, your expectations for the TMC become sharper.&nbsp;</p> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-aa5772fb" id="china"> <div class="gb-container gb-container-61b4f47b"> <h3 class="gb-headline gb-headline-b2f4a288 gb-headline-text">Success story: Managing change in China</h3> <div class="gb-grid-wrapper gb-grid-wrapper-f03cd124"> <div class="gb-grid-column gb-grid-column-914b88cc"><div class="gb-container gb-container-914b88cc"> <p class="has-base-3-color has-text-color"><strong>Challenge: </strong></p> <p class="has-base-3-color has-text-color">After a multi-agency bid process, a global pharmaceutical client selected BCD Travel as their new travel management company in China. This required effective change management and strategic stakeholder engagement to drive efficiency and savings. With seven legal entities and over 10,500 travelers in China, the travel program implementation involved additional layers of complexity.&nbsp;</p> </div></div> <div class="gb-grid-column gb-grid-column-349870b4"><div class="gb-container gb-container-349870b4"> <p class="has-base-3-color has-text-color"><strong>Approach:</strong> </p> <p class="has-base-3-color has-text-color">The company asked BCD to integrate existing travel and expense tools and internal systems. These tools affected productivity since travelers had to manually input data for each system. BCD focused on customizing TripSource® China, creating a single sign-on gateway, engaging key stakeholders, and offering a more comprehensive offline delivery solution.&nbsp;</p> </div></div> <div class="gb-grid-column gb-grid-column-a72d0a9c"><div class="gb-container gb-container-a72d0a9c"> <p class="has-base-3-color has-text-color"><strong>Results:</strong> </p> <p class="has-base-3-color has-text-color">Travelers saw a positive improvement to their travel program. BCD created a single sign-on gateway for travelers to access their online booking tool via WeChat for Work. Online adoption grew to 80%, with 45% of travelers booking via mobile within four weeks of implementation.&nbsp;</p> </div></div> </div> </div> </div> <p></p> <h2 class="gb-headline gb-headline-d33feca2 gb-headline-text" id="choose">Starting the process of choosing a TMC</h2> <p>The process of choosing a TMC involves multiple phases which should ultimately lead to a successful, long-running partnership aligned to your organization’s values, culture, and objectives. Aspects of your TMC selection process may include:&nbsp;</p> <div class="wp-block-image"> <figure class="alignright size-full is-resized"><img title="CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1" decoding="async" width="602" height="400" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;602&#039;%20height=&#039;400&#039;%20viewBox=&#039;0%200%20602%20400&#039;%3E%3C/svg%3E" alt class="wp-image-101786 perfmatters-lazy" style="width:510px" data-src="https://www.bcdtravel.com/wp-content/uploads/CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1.jpg" data-srcset="https://www.bcdtravel.com/wp-content/uploads//CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1.jpg 602w, https://www.bcdtravel.com/wp-content/uploads//CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1-300x199.jpg 300w, https://www.bcdtravel.com/wp-content/uploads//CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1-600x400.jpg 600w" data-sizes="(max-width: 602px) 100vw, 602px" /><noscript><img title="CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1" decoding="async" width="602" height="400" src="https://www.bcdtravel.com/wp-content/uploads/CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1.jpg" alt="" class="wp-image-101786" style="width:510px" srcset="https://www.bcdtravel.com/wp-content/uploads//CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1.jpg 602w, https://www.bcdtravel.com/wp-content/uploads//CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1-300x199.jpg 300w, https://www.bcdtravel.com/wp-content/uploads//CULTURE_AND_TMC_businesspeoplestandingtogethersolvingproblemsmiling-scaled1-600x400.jpg 600w" sizes="(max-width: 602px) 100vw, 602px" /></noscript></figure></div> <ol class="wp-block-list" start="1"> <li><strong>Gathering the team</strong>: Assign stakeholders, roles, and responsibilities, including an executive sponsor, well ahead of the TMC search and <a href="https://www.bcdtravel.com/how-do-i/build_tmc_rfp/" title="">RFP process</a> (typically 12 to 18 months before the planned RFP).&nbsp;&nbsp;</li> </ol> <ol class="wp-block-list" start="2"> <li><strong>Transparency and discovery</strong>: Set meaningful goals and be open with your suppliers (12 months prior to RFP issuance).&nbsp;</li> </ol> <ol class="wp-block-list" start="3"> <li><strong>Workshops and discussions</strong>: Get the most out of your conversations (typically conducted 6-9 months prior to RFP issuance. See more information below on how to maximize these workshops).&nbsp;</li> </ol> <ol class="wp-block-list" start="4"> <li><strong>Time to tender</strong>: Issue your RFP with confidence. Allow enough time for the TMC&#8217;s response (this should be a minimum of 3 business weeks for a single market bid and 4-6 business weeks for a global bid, not including holidays). Leave ample time for the TMC to finalize RFP responses after clarification questions and responses have been shared with all bidders.&nbsp;</li> </ol> <div style="height:25px" aria-hidden="true" class="wp-block-spacer"></div> <p>The responsibilities vested in travel programs encompass executives, technology, legal, finance, data analysis, risk management and security, human resources and more. Meetings and sustainability groups may also be involved.</p> <p>Stakeholders who can help manage change are critical to this process. If they aren’t involved in the entire process, it could derail your plans in the event you want to change TMC.</p> <p>Asking travelers what they think is an effective way to get the insights you need to build a strong travel program with the right TMC or improve policies already in place. One of the simplest ways to capture traveler voices? A survey.&nbsp;</p> <div class="gb-container gb-container-9f992d87" id="surveys"> <div class="gb-container gb-container-48abd4dc"> <h3 class="gb-headline gb-headline-31092ba6 gb-headline-text">Build surveys your travelers will actually take</h3> <p>Building traveler surveys that you can use to solve specific problems requires planning:&nbsp;</p> <div class="wp-block-image"> <figure class="alignright size-medium"><img title="CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice" decoding="async" width="300" height="200" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;300&#039;%20height=&#039;200&#039;%20viewBox=&#039;0%200%20300%20200&#039;%3E%3C/svg%3E" alt class="wp-image-101359 perfmatters-lazy" style="object-fit:cover" data-src="https://www.bcdtravel.com/wp-content/uploads/CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-300x200.jpeg" data-srcset="https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-300x200.jpeg 300w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-1024x684.jpeg 1024w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-768x513.jpeg 768w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-600x400.jpeg 600w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice.jpeg 1360w" data-sizes="(max-width: 300px) 100vw, 300px" /><noscript><img title="CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice" decoding="async" width="300" height="200" src="https://www.bcdtravel.com/wp-content/uploads/CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-300x200.jpeg" alt="" class="wp-image-101359" style="object-fit:cover" srcset="https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-300x200.jpeg 300w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-1024x684.jpeg 1024w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-768x513.jpeg 768w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice-600x400.jpeg 600w, https://www.bcdtravel.com/wp-content/uploads//CASE_STUDY_MANAGING_CHANGE_CHINA_modernwomenyellowsweaterwithdevice.jpeg 1360w" sizes="(max-width: 300px) 100vw, 300px" /></noscript></figure></div> <ol class="wp-block-list"> <li>Determine the survey goals and keep them in mind when writing questions. </li> <li>Involve the right stakeholders in the survey process as needed – from building the questions to reviewing the data insights pulled from it.&nbsp;</li> <li>Keep the survey length and questions as short as possible.&nbsp;&nbsp;&nbsp;</li> </ol> <p>Once the survey has been conducted, use the results to inform the TMC selection process. You might also consider creating targeted surveys for different stakeholder groups such as road warriors, your HR (Human Resources) and security teams, and finance, etc.&nbsp;</p> <p class="has-true-blue-color has-text-color has-link-color wp-elements-5c51be9aac9ff3473fe5d83191459c72"><strong><a href="https://www.bcdtravel.com/how-to-guides/how-to-build-surveys-business-travelers-will-actually-take/" target="_blank" rel="noreferrer noopener">More tips for writing surveys</a>&nbsp;&gt;</strong></p> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="gb-headline gb-headline-b2980a47 gb-headline-text" id="findingtmc">Finding the right TMC: Set meaningful goals and share them with potential suppliers</h2> <p>Now that you’ve gathered your team, it’s time to consider your goals. Begin to develop your decision-making process, scorecard and weighting. The key is to think through where you want to take your program next.&nbsp;&nbsp;</p> <p>It’s no good approaching potential suppliers if you haven’t determined what you want your program to achieve. Knowing your goals and the achievements you want to make with your program makes it easier to assess various suppliers’ ability to help you reach them. Plus, you want to consider a supplier’s ability to meet your short-term and long-term needs. Can they grow with you, whether that’s a case of expanding your program network over time or aligning with your evolving priorities such as sustainability, duty of care, payment, and savings?&nbsp;</p> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-615c45b2"> <div class="gb-grid-wrapper gb-grid-wrapper-0dc7dee4"> <div class="gb-grid-column gb-grid-column-231b88e9"><div class="gb-container gb-container-231b88e9"> <figure class="wp-block-image size-full"><img title="evolving travel program priorities" decoding="async" width="913" height="898" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;913&#039;%20height=&#039;898&#039;%20viewBox=&#039;0%200%20913%20898&#039;%3E%3C/svg%3E" alt class="wp-image-100734 perfmatters-lazy" data-src="https://www.bcdtravel.com/wp-content/uploads/evolving-travel-program-priorities.png" data-srcset="https://www.bcdtravel.com/wp-content/uploads//evolving-travel-program-priorities.png 913w, https://www.bcdtravel.com/wp-content/uploads//evolving-travel-program-priorities-300x295.png 300w, https://www.bcdtravel.com/wp-content/uploads//evolving-travel-program-priorities-768x755.png 768w" data-sizes="(max-width: 913px) 100vw, 913px" /><noscript><img title="evolving travel program priorities" decoding="async" width="913" height="898" src="https://www.bcdtravel.com/wp-content/uploads/evolving-travel-program-priorities.png" alt="" class="wp-image-100734" srcset="https://www.bcdtravel.com/wp-content/uploads//evolving-travel-program-priorities.png 913w, https://www.bcdtravel.com/wp-content/uploads//evolving-travel-program-priorities-300x295.png 300w, https://www.bcdtravel.com/wp-content/uploads//evolving-travel-program-priorities-768x755.png 768w" sizes="(max-width: 913px) 100vw, 913px" /></noscript><figcaption class="wp-element-caption">Source Research Snapshot Travel program priorities 2023 by BCD Travel May 2023</figcaption></figure> </div></div> <div class="gb-grid-column gb-grid-column-689dd27c"><div class="gb-container gb-container-689dd27c"> <p>Did that seem obvious? Well here comes the secret ingredient to making the process a success. </p> <p>Once you’ve compiled your goals and defined your objectives, share them. </p> <p>Share them across your internal stakeholder teams and with your prospective suppliers. </p> <p class="has-text-align-center has-sky-blue-color has-text-color has-link-color wp-elements-444562c51511b55f841c724bc2400494">A TMC can only provide a meaningful proposal if they know what matters to your organization</p> </div></div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-ebafc493"> <div class="gb-container gb-container-668ea51e"> <div class="gb-grid-wrapper gb-grid-wrapper-26b88aac"> <div class="gb-grid-column gb-grid-column-0a1785db"><div class="gb-container gb-container-0a1785db"> <div class="gb-grid-wrapper gb-grid-wrapper-17b0cedd"> <div class="gb-grid-column gb-grid-column-31be6a2e"><div class="gb-container gb-container-31be6a2e"> <figure class="wp-block-image size-large is-resized"><img title="BCD_QuoteMark_White" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;0&#039;%20height=&#039;0&#039;%20viewBox=&#039;0%200%200%200&#039;%3E%3C/svg%3E" alt class="wp-image-72627 perfmatters-lazy" style="width:35px" data-src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" /><noscript><img title="BCD_QuoteMark_White" decoding="async" src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" alt="" class="wp-image-72627" style="width:35px"/></noscript></figure> <p class="gb-headline gb-headline-fa92dbf9 gb-headline-text">From our initial meeting at GBTA to awarding the business to BCD five months later, our experience has exceeded our high expectations […] The discovery process was integral to Deere, as we have a global program that we found had many local nuances. This process is helping us learn these nuances in more detail and allows us to streamline and make better financial decisions. Deere is excited about our new partnership with BCD Travel…”&nbsp;</p> <p class="gb-headline gb-headline-7fd8f38b gb-headline-text">Alicia Burkholder</p> <p class="gb-headline gb-headline-d23af9ca gb-headline-text">Deere &amp; Company Supply Base Manager, Global Travel / Fleet / Relocation / Aviation / Intern Housing</p> </div></div> </div> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading">Ordinary proposals don&#8217;t yield extraordinary results</h3> <p>To avoid receiving a standardized (and unimaginative) proposal from your bidders, be open and communicate not only what you want but also how you’re assessing suppliers. There’s no need to gatekeep; giving all prospective suppliers the same information means you’ll be able to compare apples-to-apples. The discovery process might be the most valuable step.&nbsp;&nbsp;</p> <h2 class="gb-headline gb-headline-76c02b57 gb-headline-text" id="workshops">Set up discovery workshops&nbsp;with potential TMC partners</h2> <p>The TMC selection process can be a long one if not done right. To find the right supplier, it’s important to set up workshops with each of them. That way, you can start to build a deeper understanding of who you’re buying from.&nbsp;&nbsp;</p> <p>Workshops can take multiple forms, but we see real benefit in making space for open conversation, more discovery and getting to know one another. After all, you’re not just buying a company’s service, you’re buying from people. Workshops are a great way to measure cultural fit. </p> <p>Questions to consider: Are our values aligned? Does the TMC understand our needs? Does the supplier display creativity? Like every stage in this process, you need to lay out your aims and objectives before starting your workshops, but also allow yourselves to be surprised. Take the work you’ve done in your discovery process and use it as the framework for your conversations. You may find that together you’re discovering solutions to challenges in new and exciting ways.&nbsp;</p> <div class="gb-container gb-container-39120601"> <div class="gb-container gb-container-0f09bb2d"> <div class="gb-grid-wrapper gb-grid-wrapper-95742801"> <div class="gb-grid-column gb-grid-column-5d534682"><div class="gb-container gb-container-5d534682"> <div class="gb-grid-wrapper gb-grid-wrapper-a2cc7312"> <div class="gb-grid-column gb-grid-column-5e3afb6a"><div class="gb-container gb-container-5e3afb6a"> <figure class="wp-block-image size-full is-style-rounded"><img title="Lisa McKenzie" decoding="async" width="200" height="201" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;200&#039;%20height=&#039;201&#039;%20viewBox=&#039;0%200%20200%20201&#039;%3E%3C/svg%3E" alt class="wp-image-100743 perfmatters-lazy" data-src="https://www.bcdtravel.com/wp-content/uploads/Lisa-McKenzie.png" data-srcset="https://www.bcdtravel.com/wp-content/uploads//Lisa-McKenzie.png 200w, https://www.bcdtravel.com/wp-content/uploads//Lisa-McKenzie-150x150.png 150w" data-sizes="(max-width: 200px) 100vw, 200px" /><noscript><img title="Lisa McKenzie" decoding="async" width="200" height="201" src="https://www.bcdtravel.com/wp-content/uploads/Lisa-McKenzie.png" alt="" class="wp-image-100743" srcset="https://www.bcdtravel.com/wp-content/uploads//Lisa-McKenzie.png 200w, https://www.bcdtravel.com/wp-content/uploads//Lisa-McKenzie-150x150.png 150w" sizes="(max-width: 200px) 100vw, 200px" /></noscript></figure> </div></div> <div class="gb-grid-column gb-grid-column-40b36241"><div class="gb-container gb-container-40b36241"> <h3 class="gb-headline gb-headline-eafd0e3e gb-headline-text">Transparency is key&nbsp;&nbsp;</h3> <figure class="wp-block-image size-large is-resized"><img title="BCD_QuoteMark_White" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;0&#039;%20height=&#039;0&#039;%20viewBox=&#039;0%200%200%200&#039;%3E%3C/svg%3E" alt class="wp-image-72627 perfmatters-lazy" style="width:35px" data-src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" /><noscript><img title="BCD_QuoteMark_White" decoding="async" src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" alt="" class="wp-image-72627" style="width:35px"/></noscript></figure> <p class="gb-headline gb-headline-3621b254 gb-headline-text">We can’t solve for everything in a workshop, but these conversations are about building trust and finding the best match. I always recommend the client presents to the TMC first. </p> <p class="gb-headline gb-headline-6dd3ebcb gb-headline-text">That way, they can establish an honest and open conversation about priorities, the challenges they’re facing and how they see their travel program connecting to their overall company mission and purpose. This helps provoke dialogue and serves as the foundation for a collaborative travel program strategy.&nbsp;&nbsp;</p> <p class="gb-headline gb-headline-ff652530 gb-headline-text">Lisa McKenzie</p> <p class="gb-headline gb-headline-f3e9c951 gb-headline-text">Senior Vice President, Global Sales – EMEA, BCD Travel</p> </div></div> </div> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <p>Workshops offer an introduction for your travel stakeholders and the bidders to familiarize themselves with your company, needs and current program, and allow you to learn about more about the bidders company and their teams. They are typically two to four hours long and can be done in one or multiple sessions. Some added benefits might include:&nbsp;</p> <ul class="wp-block-list"> <li>Ruling out unqualified bidders ahead of the RFP&nbsp;</li> <li>Helping shape and streamline the travel RFP process&nbsp;&nbsp;</li> <li>Leveling the playing field to ensure all bidders (and not just the incumbent) work with same information, which will ensure an “apples to apples” comparison&nbsp;</li> </ul> <h3 class="gb-headline gb-headline-f63d8e3f gb-headline-text">Typical workshops address the following:&nbsp;</h3> <div class="wp-block-image"> <figure class="alignright size-medium"><img title="WORKSHOP_TALKITOUT" decoding="async" width="300" height="200" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;300&#039;%20height=&#039;200&#039;%20viewBox=&#039;0%200%20300%20200&#039;%3E%3C/svg%3E" alt class="wp-image-101360 perfmatters-lazy" style="object-fit:cover" data-src="https://www.bcdtravel.com/wp-content/uploads/WORKSHOP_TALKITOUT-300x200.jpg" data-srcset="https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-300x200.jpg 300w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-1024x681.jpg 1024w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-768x511.jpg 768w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-1536x1022.jpg 1536w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-600x400.jpg 600w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT.jpg 2048w" data-sizes="(max-width: 300px) 100vw, 300px" /><noscript><img title="WORKSHOP_TALKITOUT" decoding="async" width="300" height="200" src="https://www.bcdtravel.com/wp-content/uploads/WORKSHOP_TALKITOUT-300x200.jpg" alt="" class="wp-image-101360" style="object-fit:cover" srcset="https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-300x200.jpg 300w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-1024x681.jpg 1024w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-768x511.jpg 768w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-1536x1022.jpg 1536w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT-600x400.jpg 600w, https://www.bcdtravel.com/wp-content/uploads//WORKSHOP_TALKITOUT.jpg 2048w" sizes="(max-width: 300px) 100vw, 300px" /></noscript></figure></div> <ul class="wp-block-list"> <li>Company business drivers and culture (overview of your company)&nbsp;</li> <li>Stakeholder “meet and greet” and travel program governance structure (it’s important to include all stakeholders in each of these workshops)&nbsp;</li> <li>Company global program goals/your vision of a best-in-class program <ul class="wp-block-list"> <li>Service excellence</li> <li>Traveler Engagement</li> <li>Sustainability goals</li> <li>DE&amp;I objectives<br></li> </ul> </li> <li>Current program overview:&nbsp; <ul class="wp-block-list"> <li>Air, car, hotel, ground transportation spend and number of transactions and/or bookings&nbsp;</li> <li>Current service configuration, including VIP and group set-up, dedicated versus designated staff, etc. and desired service configuration moving forward&nbsp;</li> <li>Languages required&nbsp;</li> <li>Payment and reimbursement set-up&nbsp;&nbsp;&nbsp;</li> <li>Program management set-up, governance structure and alignment to your stakeholders&nbsp;</li> <li>Detail of ad-hoc service requirements such as guest bookings, candidates, expatriates, etc.&nbsp;</li> <li>Technology and tools used (online booking tools (OBTs) and adoption, expense tools, etc.)&nbsp;</li> <li>Overview of meetings program&nbsp;</li> <li>Preferred supplier overview (air, car, hotel)&nbsp;</li> <li>What’s currently working well in the program&nbsp;&nbsp;</li> <li>Pain points&nbsp;</li> <li>Program “wish list”&nbsp;&nbsp;</li> </ul> </li> </ul> <p>Before the workshops, send a brief overview of your company, travel program and travel stakeholders/titles/roles for those planning to attend. This will ensure prospective bidders plan accordingly and bring the right stakeholders to the workshops to support a successful outcome.&nbsp;</p> <div class="gb-container gb-container-98d0eac3"> <div class="gb-container gb-container-54c7ba5f"> <h3 class="gb-headline gb-headline-03b14367 gb-headline-text">During the workshops, TMCs should provide:&nbsp;</h3> <div class="gb-grid-wrapper gb-grid-wrapper-04c219ee"> <div class="gb-grid-column gb-grid-column-e6d2f83f"><div class="gb-container gb-container-e6d2f83f"> <p class="gb-headline gb-headline-097eb727 gb-headline-text"><strong>A brief overview of their company, culture, global footprint, technology, etc.&nbsp;</strong></p> </div></div> <div class="gb-grid-column gb-grid-column-d5788691"><div class="gb-container gb-container-d5788691"> <p class="gb-headline gb-headline-b22afd46 gb-headline-text"><strong>Differentiators, i.e., what sets them apart from competitors&nbsp;</strong></p> </div></div> <div class="gb-grid-column gb-grid-column-ceab5a2f"><div class="gb-container gb-container-ceab5a2f"> <p class="gb-headline gb-headline-16057ee6 gb-headline-text"><strong>Successes with similar clients&nbsp;</strong></p> </div></div> <div class="gb-grid-column gb-grid-column-d7c19390"><div class="gb-container gb-container-d7c19390"> <p class="gb-headline gb-headline-961cf3cb gb-headline-text"><strong>Change/transition management overview and best practices&nbsp;</strong></p> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-77d15887"> <div class="gb-container gb-container-79e74a7b"> <div class="gb-grid-wrapper gb-grid-wrapper-a1450f02"> <div class="gb-grid-column gb-grid-column-85c4d734"><div class="gb-container gb-container-85c4d734"> <figure class="wp-block-image size-full is-resized is-style-rounded"><img title="Rossana-Martin_300x300" decoding="async" width="300" height="300" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;300&#039;%20height=&#039;300&#039;%20viewBox=&#039;0%200%20300%20300&#039;%3E%3C/svg%3E" alt class="wp-image-86157 perfmatters-lazy" style="width:200px" data-src="https://www.bcdtravel.com/wp-content/uploads/Rossana-Martin_300x300.jpg" data-srcset="https://www.bcdtravel.com/wp-content/uploads/Rossana-Martin_300x300.jpg 300w, https://www.bcdtravel.com/wp-content/uploads/Rossana-Martin_300x300-150x150.jpg 150w" data-sizes="(max-width: 300px) 100vw, 300px" /><noscript><img title="Rossana-Martin_300x300" decoding="async" width="300" height="300" src="https://www.bcdtravel.com/wp-content/uploads/Rossana-Martin_300x300.jpg" alt="" class="wp-image-86157" style="width:200px" srcset="https://www.bcdtravel.com/wp-content/uploads/Rossana-Martin_300x300.jpg 300w, https://www.bcdtravel.com/wp-content/uploads/Rossana-Martin_300x300-150x150.jpg 150w" sizes="(max-width: 300px) 100vw, 300px" /></noscript></figure> </div></div> <div class="gb-grid-column gb-grid-column-42be655d"><div class="gb-container gb-container-42be655d"> <h3 class="gb-headline gb-headline-f8da7aaa gb-headline-text">The value of engagement</h3> <figure class="wp-block-image size-large is-resized"><img title="BCD_QuoteMark_White" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;0&#039;%20height=&#039;0&#039;%20viewBox=&#039;0%200%200%200&#039;%3E%3C/svg%3E" alt class="wp-image-72627 perfmatters-lazy" style="width:35px" data-src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" /><noscript><img title="BCD_QuoteMark_White" decoding="async" src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" alt="" class="wp-image-72627" style="width:35px"/></noscript></figure> <p class="gb-headline gb-headline-5b53c945 gb-headline-text">Many companies issue a TMC RFP without any engagement or dialogue with prospective bidders prior to issuance. This hinders the success of your RFP. How can a TMC successfully create the right value proposition without truly understanding your company or travel program? Without a thorough understanding of your company and/or your travel program, some bidders may use a standard approach which could result in scope creep, financial and other risks to your business, and/or traveler dissatisfaction. Bidders may decline to respond to your bid without this pre-engagement. Lastly, your incumbent(s) will have an unfair advantage (as they know everything about your program). So, if you are unhappy with your current TMC(s), you are inadvertently stacking the deck against the success of the RFP process.&nbsp;</p> <p class="gb-headline gb-headline-9bef1e49 gb-headline-text">Workshops and discovery prior to RFP issuance may take time, but we can assure you, this will streamline your RFP process, reduce the overall RFP timeline, and lead to a successful outcome for your company, travel stakeholders, and your travelers.&nbsp;&nbsp;</p> <p class="gb-headline gb-headline-d72ce2b2 gb-headline-text">Rossana Martin</p> <p class="gb-headline gb-headline-591f9c1e gb-headline-text">Senior Vice President, Global Sales – North America, BCD Travel</p> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="gb-headline gb-headline-6e784c79 gb-headline-text" id="rfp">Issue your RFP with confidence&nbsp;</h2> <p>If the workshops have gone well, they will have given you a lot to think about. What you thought might be the most important questions to ask your prospective suppliers may end up being irrelevant to the program you want to build. Having taken the time to align your goals with key stakeholders across the business, and meet with TMCs to workshop your program, you&#8217;re ready to issue an RFP with confidence. Knowing what’s most important means you can now get an all-encompassing proposal from each TMC.&nbsp;&nbsp;</p> <p>Remember, this is the beginning of a long-term business partnership. You need to be sure that the TMC you select meets your needs now and can grow with you in the future. Maybe this time you&#8217;re looking to consolidate four countries in Europe, but you know that further down the line you want a truly global program. Can the TMC support you?&nbsp;&nbsp;</p> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-4c25dde0"> <h3 class="gb-headline gb-headline-f9d76f6b gb-headline-text">When issuing your RFP, make sure to:&nbsp;</h3> <div class="gb-container gb-container-9425d95f gb-accordion"> <div class="gb-container gb-container-639815f5 gb-accordion__item gb-accordion__item-open" data-transition="slide"> <div class="gb-container gb-container-54b3a2d6 gb-accordion__toggle gb-block-is-current" role="button" tabindex="0"> <p class="gb-headline gb-headline-a430f61c"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong><strong>List goals.</strong>&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-5abfb08c"> <p>The clearer you are with all suppliers, the stronger the responses (and therefore commitments) you&#8217;ll get from your bidders. &nbsp;</p> </div></div> </div> <div class="gb-container gb-container-d535ce3d gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-e7e380ab gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-fd4ee25c"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong><strong>Share scoring criteria.</strong>&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-50edc1f3"> <p>We&#8217;ve said it already, but transparency is key. If you’re planning on using a scorecard to mark each supplier, don’t keep the criteria a secret. Share the scorecard and associated category weighting with all bidders so they understand what’s truly important to you and the overall goals of your travel program. By being transparent you&#8217;ll get the best offer that meets your needs.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-bb5a97a8 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-64744964 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-717bedc7"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong><strong>Share data and other pertinent information with all bidders.</strong>&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-847c9d21"> <p>You may not have much if you&#8217;re currently managing travel internally, but the more data you can share on your travel spend and behavior, the more meaningful the proposal. Ensure that all your bidders have the same baseline data to ensure the incumbent doesn’t have an unfair advantage.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-91c760fa gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-de9783a6 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-f495a38a"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong><strong>Be picky with your questions.</strong>&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-73398b85"> <p>It is better to choose a smaller number of questions that will help you assess TMCs against one another, than many questions that don&#8217;t apply to your program. There are so many standard templates out there to work with, and while these can help spark ideas, we always advise that you make sure the questions you share with suppliers are current and relevant. Many of the questions in these standard templates are “table stakes” that 99% of TMCs should be able to deliver already. Eliminating these will save time and get to the heart of what’s important to you and your travel program.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-0842b0a3 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-e4e959b4 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-f5f0f745"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text"><strong><strong>Level the playing field and share your Total Cost of Ownership (TCO) analysis with bidders.</strong>&nbsp;</strong></span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-96b67c07"> <p>Ensure you use a common pricing template and provide detailed instructions on pricing requirements (i.e., for air: per transaction vs. segment, or for rail: per transaction vs. per rail coupon).&nbsp;</p> <p>Provide feedback on each bidder’s TCO and ask them to validate your analysis. This will eliminate surprises that could arise after implementation.&nbsp;</p> </div></div> </div> </div> </div> <div class="gb-container gb-container-728f821d"> <div style="height:25px" aria-hidden="true" class="wp-block-spacer"></div> </div> <div class="gb-container gb-container-2965c123"> <div class="gb-container gb-container-09e32c1d"> <div class="gb-grid-wrapper gb-grid-wrapper-3498fdb7"> <div class="gb-grid-column gb-grid-column-d28065c7"><div class="gb-container gb-container-d28065c7"> <figure class="wp-block-image size-full is-resized is-style-rounded"><img title="BCD_BenWedlock" decoding="async" width="470" height="470" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;470&#039;%20height=&#039;470&#039;%20viewBox=&#039;0%200%20470%20470&#039;%3E%3C/svg%3E" alt class="wp-image-49946 perfmatters-lazy" style="width:200px" data-src="https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg" data-srcset="https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg 300w, https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg 150w, https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg 470w" data-sizes="(max-width: 470px) 100vw, 470px" /><noscript><img title="BCD_BenWedlock" decoding="async" width="470" height="470" src="https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg" alt="" class="wp-image-49946" style="width:200px" srcset="https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg 300w, https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg 150w, https://www.bcdtravel.com/wp-content/uploads/BCD_BenWedlock.jpg 470w" sizes="(max-width: 470px) 100vw, 470px" /></noscript></figure> </div></div> <div class="gb-grid-column gb-grid-column-a077dae7"><div class="gb-container gb-container-a077dae7"> <h3 class="gb-headline gb-headline-44bb8cb1 gb-headline-text">Combine the tactical with the strategic&nbsp;</h3> <figure class="wp-block-image size-large is-resized"><img title="BCD_QuoteMark_White" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns=&#039;http://www.w3.org/2000/svg&#039;%20width=&#039;0&#039;%20height=&#039;0&#039;%20viewBox=&#039;0%200%200%200&#039;%3E%3C/svg%3E" alt class="wp-image-72627 perfmatters-lazy" style="width:35px" data-src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" /><noscript><img title="BCD_QuoteMark_White" decoding="async" src="https://www.bcdtravel.com/wp-content/uploads/BCD_QuoteMark_White-5.svg" alt="" class="wp-image-72627" style="width:35px"/></noscript></figure> <p class="gb-headline gb-headline-c4c630f3 gb-headline-text">When creating your RFP questionnaire, make sure your RFP has the right mix of questions. Strategic questions give insight into where the bidders plan to take your program and how they will collaborate with you to manage your program. Tactical questions give you a clearer view of their capabilities. </p> <p class="gb-headline gb-headline-cfd112b0 gb-headline-text">When it comes to tactics, ask relevant questions. For example, does the online adoption rate in countries where you aren’t present mean anything to you?”&nbsp;</p> <p class="gb-headline gb-headline-0b165e9b gb-headline-text">Ben Wedlock</p> <p class="gb-headline gb-headline-81b3ce34 gb-headline-text">Senior Vice President, Global Sales &#8211; APAC, BCD Travel</p> </div></div> </div> </div> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <p>With the right RFP, you can feel confident that you’re able to shortlist a smaller number of suppliers to join you at best and final presentations. This is an exciting opportunity to meet with suppliers again and dive deeper into their proposals.&nbsp;&nbsp;</p> <div class="gb-container gb-container-189b907b" id="glossary"> <h2 class="gb-headline gb-headline-eba536c9 gb-headline-text">A glossary for travel buyers&nbsp;</h2> <div class="gb-container gb-container-86a7c515 gb-accordion"> <div class="gb-container gb-container-32d34712 gb-accordion__item gb-accordion__item-open" data-transition="slide"> <div class="gb-container gb-container-da8d0cfa gb-accordion__toggle gb-block-is-current" role="button" tabindex="0"> <p class="gb-headline gb-headline-cfb16053"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">What is the <strong>discovery </strong>phase of the TMC selection process?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-98f3576d"> <p>an early stage of the TMC selection process (and arguably the most valuable). Travel buyers and internal stakeholder teams should outline the full scope of their program needs, ensuring the organization&#8217;s needs and goals are defined and clearly articulated. The objective is to create and provide a comprehensive information brief so potential vendors can submit relevant and competitive proposals.&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-b7fd6d3d gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-09f7ac55 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-7279b08f"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">What <strong>financials</strong> are involved in the TMC selection process?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-ffa8a812"> <p>also referred to as commercials; all documents associated with TMC pricing, program investments, financial terms, and contractual agreements.&nbsp;&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-faeee8b8 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-4dee062d gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-21926155"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">What is an <strong>RFI or RFQ</strong>?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-95323957"> <p>abbreviation for Request for Information or Request for Quotation. This is a short questionnaire issued by a travel buyer or procurement team, and often acts as the first step for assessing suppliers. This questionnaire can be issued prior to an RFP (see below).&nbsp;&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-811782de gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-2d808e64 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-e78468c5"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">What is an <strong>RFP</strong>?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-fc653ef9"> <p>abbreviation<strong> </strong>for Request for Proposal. In business travel, it’s the document used to gather information and evaluate potential travel management companies for procurement. While legacy or standard RFP templates are convenient, they aren’t always the best for garnering information relevant for today’s business travel climate. Revise and refine RFPs to ask questions about what’s possible now.&nbsp;&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-4d720fa6 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-3829d1db gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-a485fdbd"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">What is <strong>RFP scoring</strong>?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-993215c3"> <p>RFP scoring, also known as proposal scoring or simply a scorecard, assigns number value to the RFP answers provided by a vendor. Sharing scorecards in advance seems counterproductive but the opposite is the case. The scorecard reveals to bidders what the organization’s needs are. They can refine their offerings, eliminating noise from less useful information. All parties save on time and resources when bidders who find they’re not best suited to deliver services excuse themselves from the process.&nbsp;&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-fd4bb920 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-07e866d0 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-7a9dd618"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">Who are the <strong>stakeholders </strong>in the RFP experience?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-1543e759"> <p>the individuals, teams and departments who should be involved in the TMC selection process. This may range from procurement and HR teams to marketing, communications, technology, and accounting.&nbsp;&nbsp;</p> </div></div> </div> <div class="gb-container gb-container-52d1f4a8 gb-accordion__item" data-transition="slide"> <div class="gb-container gb-container-3c4d5c36 gb-accordion__toggle" role="button" tabindex="0"> <p class="gb-headline gb-headline-2536c335"><span class="gb-icon"><svg aria-hidden="true" role="img" height="1em" width="1em" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path fill="currentColor" d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span><span class="gb-headline-text">What is a <strong>tender</strong> in an RFP?</span></p> </div> <div class="gb-accordion__content"><div class="gb-container gb-container-0fe4e4ce"> <p>another term for RFP or proposal. This is an invitation or offer to bid on a contract.&nbsp;</p> </div></div> </div> </div> </div> </div> </div> </article> </main> </div> </div> </div> <div class="site-footer"> <div class="gb-container gb-container-637ca965"> <div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div> <div class="gb-container gb-container-31a9d2c7"> <h2 class="wp-block-heading has-text-align-center has-base-2-color has-text-color" id="travel-smart-achieve-more" style="font-size:38px">Travel smart. 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