HTML Report for https://www.aurorahealthcare.org/patients-visitors/medical-records
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On line 542, column 9 <!DOCTYPE html><html lang="en" itemscope itemtype="http://schema.org/MedicalOrganization" prefix="og: http://ogp.me/ns/website#"> <head> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="description" content="Get your Aurora medical records online or by mail, or have us send your records to a third party. It's easy and in most cases, it's free."/> <meta name="pagetype" content="static"/> <meta property="og:title" content="Get Medical Records | Aurora Health Care"/> <meta property="og:type" content="website"/> <meta property="og:description" content="Get your Aurora medical records online or by mail, or have us send your records to a third party. It's easy and in most cases, it's free."/> <meta property="og:url" content="https://www.aurorahealthcare.org/patients-visitors/medical-records"/> <meta property="og:locale" content="en_US"/> <meta property="og:site_name" content="Aurora Health Care"/> <meta itemprop="name" content="Aurora Health Care"/> <meta name="robots" content="index, follow"/><link rel="canonical" href="https://www.aurorahealthcare.org/patients-visitors/medical-records"/><title>Get Medical Records | Aurora Health Care</title> <link rel="shortcut icon" type="image/x-icon" href="/assets/images/favicon.png?v=638495828387681899" /> <link rel="stylesheet" type="text/css" href="/assets/css/cms.css?v=638495828387681899" /> <link rel="stylesheet" type="text/css" href="/assets/css/enterprise.live.css?v=638495828387681899" /> <link rel="stylesheet" type="text/css" href="/assets/css/environment.live.css?v=638495828387681899" /> <style> </style> <script src="https://ajax.googleapis.com/ajax/libs/jquery/1.12.0/jquery.min.js" ></script> <script>window.addEventListener('load', function() { if(!window.jQuery) { var fileref = document.createElement('script'); fileref.setAttribute('src', "/assets/js/jquery.min.js"); document.getElementsByTagName('head')[0].appendChild(fileref);}});</script> <!--[if lt IE 9]> <script type="text/javascript" src="/assets/js/html5.js"></script> <![endif]--> <!-- Google Fonts --> <link href="https://fonts.googleapis.com/css?family=Montserrat:300,300i,400,400i,500,500i,600,600i,700,700i&display=swap" rel="preload" as="style" onload="this.onload=null;this.rel='stylesheet'"/> <!-- Font Awesome 5 Pro --> <!--<script src="https://kit.fontawesome.com/7e8a4eba89.js" crossorigin="anonymous"></script>--> <script src="https://kit.fontawesome.com/c3c12bcce9.js" crossorigin="anonymous"></script> <!-- Polyfill.io --> <script src="https://polyfill.io/v3/polyfill.min.js" crossorigin="anonymous"></script> <style> /*@media screen and (max-width: 767px) { .swiper-container, body > .container-fluid{margin-top: 30px !important;} }*/ </style> </head> <body > <div class="container-fluid" id="asset337952"><header id="header"> <div class="container-mobile"> <div class="container"> <div class="row"> <div class="col-xs-8 col-site-logo-location"> <div class="site-logo"><a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a></div> <div class="site-location"></div> </div> <div class="col-xs-4 col-menu-toggle"> <button class="hamburger hamburger--collapse" type="button"> <span class="hamburger-box"> <span class="hamburger-inner"></span> </span> <span class="hamburger-label">Menu</span> </button> <a href="tel:8335287672" class="call-link" type="button"> Call </a> </div> </div> <div class="row"> <div class="col-xs-8 col-site-logo-location"> <div class="site-logo"><a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a></div> </div> </div> </div> </div> <div class="container-utility"> <div class="container"> <div class="row"> <div class="col-xs-12"> <div class="col-sm-3 col-md-4 col-language-selector" id="location-wrapper"> <div id="placeholder-translate"></div> </div> <div class="col-sm-9 col-md-8 col-utility-menu"> <ul class="level1 nav nav-pills" id="utilitynav-parent"> <li role="presentation" id="linkExtFirstutilityMenu1-" class="level1"><a href="tel:833-528-7672" target="_self">833-528-7672</a></li> <li role="presentation" id="linkExtFirstutilityMenu2-" class="level1"><a href="https://es.aurorahealthcare.org" target="_blank" class="hidden-xs OneLinkKeepLinks language-link-spanish">Espa&#241;ol</a></li> <li role="presentation" id="linkFirst-utilityMenu-428811-3" data-assetid="428811" class="level1"><a href="/doctors/">Find a Doctor</a></li> 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level1"><a href="/patients-visitors/">Patients & Visitors</a></li> <li role="presentation" id="linkFirst-global-menu-458427-3" data-assetid="458427" data-asset-path="458427" class="navbarFirst level1"><a href="/schedule-appointment/">Appointments</a></li> </ul> </div> </nav> </div> </div> </div> <div class="row"> <div class="col-xs-12 col-site-search"> <form id="search" class="form-inline" role="form"> <div class="form-group"> <div class="input-group"> <input type="text" id="globalSiteSearchBox" placeholder="Search this site..." class="form-control ui-autocomplete-input" maxlength="1000"> <span class="ui-helper-hidden-accessible" role="status" aria-live="polite"></span> <div class="input-group-addon searchBtnContainer"> <button id="siteSearchButton" class="btn btn-default" title="Search this site..." type="button" onclick="doSearch();"> <span class="fa fa-search"></span> </button> </div> </div> </div> </form> <script>window.addEventListener('load', function() { $('#globalSiteSearchBox').on('focus', function(){$(this).attr('placeholder', '');}).on('blur', function(){if($(this).val() == ''){$(this).attr('placeholder', "Search this site...")}}).attr('autocomplete','off').on('keydown', function(e){var keycode = (event.keyCode ? event.keyCode : event.which);if (keycode == 13){e.preventDefault();$('#siteSearchButton').click();}});});</script> </div> </div> </div> </div> </header> <div class="sitewide-alert-wrap"> <div id="placeholder-alert-messages"></div> <div id="placeholder-alert-messages-mobile"></div> <div class="container-mobile-subheader"> <div class="container"> <div class="row"> <div class="col-xs-12 col-site-logo"> <a href="/" target="_self" title="Aurora Health Care" itemprop="url"><img src="/assets/images/protected/site-logo.png" alt="Aurora Health Care" class="img-responsive" itemprop="logo" width="360" height="34" /></a> </div> </div> </div> </div> </div> <script> $(document).ready(function(){ $("#linkFirst-utilityMenu-403024-6").addClass("language-selector"); }); </script> <style> .call-link { color: #3c3c3c; font-size: 11px; font-weight: 500; letter-spacing: 0.48px; order: 1; padding: 0; text-transform: uppercase; } .call-link::after { content: "\f879"; display: inline-block; font-family: "Font Awesome 5 Pro"; font-size: 11px; font-weight: 900; padding-right: 15px; } </style><script type="text/javascript"> function doSearch() { var searchUrl = '/site-search/?q=' + document.getElementById('globalSiteSearchBox').value; searchUrl = searchUrl.replace('.aspx', ''); document.location = searchUrl; } </script><div id="container-carousel" class="container-fluid ih-top-banner-carousel"> <div class="row"> <div class="col-xs-12"></div> </div> </div> <div id="site-body"><div class="container-fluid"> <script type='text/javascript'> var ih_ContentAppSettingsData = {"AdamHealthContentDetailPageUrl":"","EventDetailPageUrl":"\/classes-events\/{directurl}","LocationContextId":"58","LocationDetailPageUrl":"\/location\/{directurl}","ProviderDetailPageUrl":"\/provider\/{directurl}","ServiceDetailPageUrl":""}; </script> <script type='text/javascript'>var ih_PageMeta = {"Locations":[],"Providers":[],"Services":[],"TaxonomyTerms":[],"TaxonomyTermsDirect":[]};</script> <div class="row ih-breadcrumb-row"> <div class="col-xs-12 ih-breadcrumb-column"> <div id="ih-page-breadcrumb"> <script type="application/ld+json">{"@context": "http://schema.org","@type": "BreadcrumbList","itemListElement": [{ "@type": "ListItem", "position": 1, "item": { "@id": "http://www.aurorahealthcare.org/", "name": "Home" } } , { "@type": "ListItem", "position": 2, "item": { "@id": "http://www.aurorahealthcare.org/patients-visitors/", "name": "Patients & visitors" } } , { "@type": "ListItem", "position": 3, "item": { "@id": "http://www.aurorahealthcare.org/patients-visitors/medical-records", "name": "Get medical records" }}]}</script> <ol class="breadcrumb"> <li><a href="/" title="Home"><span>Home</span></a></li> <li><span class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><a href="/patients-visitors/" title="Patients & visitors"><span>Patients & visitors</span></a></li> <li><span class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><span class="breadcrumb-current-page" title="Get medical records">Get medical records</span></li> </ol> </div> </div> </div> <div class="row ih-header-row"> <div class="col-xs-12 ih-header-column"> <div id="ih-page-header"> </div> </div> </div> <div class="row ih-content-row"> <div class="col-md-3 col-xs-12 ih-left-column"> <div id="ih-page-left-navigation"> <h3 class="hidden-xs"><a href="/patients-visitors/">Patients visitors</a></h3> <div class="btn-group visible-xs"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="active level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="active level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Get medical records</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <h2><a name="Get-Medical-Records"></a>How patients can request medical records</h2> <p>Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.</p> <p>Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.</p> <p>There are three ways to request medical records from Aurora:</p> <ol> <li>Log into your <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account to view your medical information and download the information to your computer or mobile device. Visit our <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> web page to create an account if you do not have one.</li> <li>Complete and submit one of these two forms: <a href="/assets/documents/patients-visitors/patient-health-information-access-request.pdf" title="Opens in a New Tab or Window" target="_blank">Patient Request for Health Information</a> [PDF] or <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF].</li> <li>Write us a letter requesting the release of your health information. The letter should include: <ul> <li>Patient first name, last name and date of birth</li> <li>The specific health information you&rsquo;d like released (e.g. specific date of service, specific condition, specific physician, date range)</li> <li>The medical record format you prefer (paper or electronic)</li> <li>The person designated to receive the records</li> <li>Where to send the records</li> <li>The signature of the person whose medical records will be released (or their legal representative)</li> </ul> </li> </ol> <p>If you have questions about how to request medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h3><a name="Submit-Your-Request"></a>Ways to&nbsp;send us your request for medical records</h3> <ol> <li> <p><strong>Submit your request by email.</strong> It&rsquo;s easy to get medical records via email &ndash; whether you complete one of the forms listed above or write us a letter. Simply email your completed request &ndash; including any forms or letters as attachments &ndash; to <a href="mailto:[email protected]">[email protected]</a>.</p> </li> <li> <p><strong>Mail your request to:</strong></p> <p>Aurora Health Care<br/>Attn: Health Information Management<br/>8901 W. Lincoln Ave.<br/>West Allis, WI 53227<br/>PHONE: <a href="tel:4149794590">414-979-4590</a></p> </li> <li> <p><a href="tel:4149794590"></a><strong>FAX your request to:</strong><br/><a href="tel:4143858032">414-385-8032</a></p> </li> <li> <p><strong>Drop off your request</strong> at any Aurora Health Care Facility.</p> </li> </ol> <h3><a name="Cost"></a>Is there a cost for medical records?</h3> <p>If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.</p> <p>If you have questions about possible costs associated with getting medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h2>How third parties can request medical records</h2> <p>If you&rsquo;re requesting medical records for one patient, please send your request and, if needed, <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF]. Use any of the delivery methods shown above.</p> <p>If you&rsquo;re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed <a href="/assets/documents/patients-visitors/third-party-electronic-data-request.pdf" target="_blank" title="Opens in a New Tab or Window">Third Party Electronic Data Request</a> [PDF]. 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agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li 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FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Get medical records</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <h2><a name="Get-Medical-Records"></a>How patients can request medical records</h2> <p>Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.</p> <p>Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.</p> <p>There are three ways to request medical records from Aurora:</p> <ol> <li>Log into your <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account to view your medical information and download the information to your computer or mobile device. Visit our <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> web page to create an account if you do not have one.</li> <li>Complete and submit one of these two forms: <a href="/assets/documents/patients-visitors/patient-health-information-access-request.pdf" title="Opens in a New Tab or Window" target="_blank">Patient Request for Health Information</a> [PDF] or <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF].</li> <li>Write us a letter requesting the release of your health information. The letter should include: <ul> <li>Patient first name, last name and date of birth</li> <li>The specific health information you&rsquo;d like released (e.g. specific date of service, specific condition, specific physician, date range)</li> <li>The medical record format you prefer (paper or electronic)</li> <li>The person designated to receive the records</li> <li>Where to send the records</li> <li>The signature of the person whose medical records will be released (or their legal representative)</li> </ul> </li> </ol> <p>If you have questions about how to request medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h3><a name="Submit-Your-Request"></a>Ways to&nbsp;send us your request for medical records</h3> <ol> <li> <p><strong>Submit your request by email.</strong> It&rsquo;s easy to get medical records via email &ndash; whether you complete one of the forms listed above or write us a letter. Simply email your completed request &ndash; including any forms or letters as attachments &ndash; to <a href="mailto:[email protected]">[email protected]</a>.</p> </li> <li> <p><strong>Mail your request to:</strong></p> <p>Aurora Health Care<br/>Attn: Health Information Management<br/>8901 W. Lincoln Ave.<br/>West Allis, WI 53227<br/>PHONE: <a href="tel:4149794590">414-979-4590</a></p> </li> <li> <p><a href="tel:4149794590"></a><strong>FAX your request to:</strong><br/><a href="tel:4143858032">414-385-8032</a></p> </li> <li> <p><strong>Drop off your request</strong> at any Aurora Health Care Facility.</p> </li> </ol> <h3><a name="Cost"></a>Is there a cost for medical records?</h3> <p>If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.</p> <p>If you have questions about possible costs associated with getting medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h2>How third parties can request medical records</h2> <p>If you&rsquo;re requesting medical records for one patient, please send your request and, if needed, <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF]. Use any of the delivery methods shown above.</p> <p>If you&rsquo;re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed <a href="/assets/documents/patients-visitors/third-party-electronic-data-request.pdf" target="_blank" title="Opens in a New Tab or Window">Third Party Electronic Data Request</a> [PDF]. Use any of the delivery methods shown above.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,453733";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <div class="container-fluid"> < |
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type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a 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insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li 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href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li 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Award</a></li> <li role="presentation" class="active level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a 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agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Get medical records</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <h2><a name="Get-Medical-Records"></a>How patients can request medical records</h2> <p>Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.</p> <p>Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.</p> <p>There are three ways to request medical records from Aurora:</p> <ol> <li>Log into your <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account to view your medical information and download the information to your computer or mobile device. Visit our <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> web page to create an account if you do not have one.</li> <li>Complete and submit one of these two forms: <a href="/assets/documents/patients-visitors/patient-health-information-access-request.pdf" title="Opens in a New Tab or Window" target="_blank">Patient Request for Health Information</a> [PDF] or <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF].</li> <li>Write us a letter requesting the release of your health information. The letter should include: <ul> <li>Patient first name, last name and date of birth</li> <li>The specific health information you&rsquo;d like released (e.g. specific date of service, specific condition, specific physician, date range)</li> <li>The medical record format you prefer (paper or electronic)</li> <li>The person designated to receive the records</li> <li>Where to send the records</li> <li>The signature of the person whose medical records will be released (or their legal representative)</li> </ul> </li> </ol> <p>If you have questions about how to request medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h3><a name="Submit-Your-Request"></a>Ways to&nbsp;send us your request for medical records</h3> <ol> <li> <p><strong>Submit your request by email.</strong> It&rsquo;s easy to get medical records via email &ndash; whether you complete one of the forms listed above or write us a letter. Simply email your completed request &ndash; including any forms or letters as attachments &ndash; to <a href="mailto:[email protected]">[email protected]</a>.</p> </li> <li> <p><strong>Mail your request to:</strong></p> <p>Aurora Health Care<br/>Attn: Health Information Management<br/>8901 W. Lincoln Ave.<br/>West Allis, WI 53227<br/>PHONE: <a href="tel:4149794590">414-979-4590</a></p> </li> <li> <p><a href="tel:4149794590"></a><strong>FAX your request to:</strong><br/><a href="tel:4143858032">414-385-8032</a></p> </li> <li> <p><strong>Drop off your request</strong> at any Aurora Health Care Facility.</p> </li> </ol> <h3><a name="Cost"></a>Is there a cost for medical records?</h3> <p>If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.</p> <p>If you have questions about possible costs associated with getting medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h2>How third parties can request medical records</h2> <p>If you&rsquo;re requesting medical records for one patient, please send your request and, if needed, <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF]. Use any of the delivery methods shown above.</p> <p>If you&rsquo;re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed <a href="/assets/documents/patients-visitors/third-party-electronic-data-request.pdf" target="_blank" title="Opens in a New Tab or Window">Third Party Electronic Data Request</a> [PDF]. Use any of the delivery methods shown above.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,453733";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <d |
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On line 441, column 28 <!DOCTYPE html><html lang="en" itemscope itemtype="http://schema.org/MedicalOrganization" prefix="og: http://ogp.me/ns/website#"> <head> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="description" content="Get your Aurora medical records online or by mail, or have us send your records to a third party. It's easy and in most cases, it's free."/> <meta name="pagetype" content="static"/> <meta property="og:title" content="Get Medical Records | Aurora Health Care"/> <meta property="og:type" content="website"/> <meta property="og:description" content="Get your Aurora medical records online or by mail, or have us send your records to a third party. 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insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="active level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Get medical records</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <h2><a name="Get-Medical-Records"></a>How patients can request medical records</h2> <p>Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.</p> <p>Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.</p> <p>There are three ways to request medical records from Aurora:</p> <ol> <li>Log into your <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account to view your medical information and download the information to your computer or mobile device. Visit our <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> web page to create an account if you do not have one.</li> <li>Complete and submit one of these two forms: <a href="/assets/documents/patients-visitors/patient-health-information-access-request.pdf" title="Opens in a New Tab or Window" target="_blank">Patient Request for Health Information</a> [PDF] or <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF].</li> <li>Write us a letter requesting the release of your health information. The letter should include: <ul> <li>Patient first name, last name and date of birth</li> <li>The specific health information you&rsquo;d like released (e.g. specific date of service, specific condition, specific physician, date range)</li> <li>The medical record format you prefer (paper or electronic)</li> <li>The person designated to receive the records</li> <li>Where to send the records</li> <li>The signature of the person whose medical records will be released (or their legal representative)</li> </ul> </li> </ol> <p>If you have questions about how to request medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h3><a name="Submit-Your-Request"></a>Ways to&nbsp;send us your request for medical records</h3> <ol> <li> <p><strong>Submit your request by email.</strong> It&rsquo;s easy to get medical records via email &ndash; whether you complete one of the forms listed above or write us a letter. Simply email your completed request &ndash; including any forms or letters as attachments &ndash; to <a href="mailto:[email protected]">[email protected]</a>.</p> </li> <li> <p><strong>Mail your request to:</strong></p> <p>Aurora Health Care<br/>Attn: Health Information Management<br/>8901 W. Lincoln Ave.<br/>West Allis, WI 53227<br/>PHONE: <a href="tel:4149794590">414-979-4590</a></p> </li> <li> <p><a href="tel:4149794590"></a><strong>FAX your request to:</strong><br/><a href="tel:4143858032">414-385-8032</a></p> </li> <li> <p><strong>Drop off your request</strong> at any Aurora Health Care Facility.</p> </li> </ol> <h3><a name="Cost"></a>Is there a cost for medical records?</h3> <p>If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.</p> <p>If you have questions about possible costs associated with getting medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h2>How third parties can request medical records</h2> <p>If you&rsquo;re requesting medical records for one patient, please send your request and, if needed, <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF]. Use any of the delivery methods shown above.</p> <p>If you&rsquo;re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed <a href="/assets/documents/patients-visitors/third-party-electronic-data-request.pdf" target="_blank" title="Opens in a New Tab or Window">Third Party Electronic Data Request</a> [PDF]. Use any of the delivery methods shown above.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,453733";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <di |
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href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="active level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a></li> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a></li> <li role="presentation" class="level4"><a 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href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="level1"><a href="/patients-visitors/bee-award">BEE award</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/">Billing payment</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="level3"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/daisy-award">DAISY Award</a></li> <li role="presentation" class="active level1"><a href="/patients-visitors/medical-records">Get medical records</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/health-insurance-marketplace/">Health insurance marketplace</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/health-insurance-marketplace/10-tips">Tips for choosing health insurance</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/language-assistance-services">Language assistance services</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/medicaid-renewals/">Medicaid renewals</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/medicare-counselors/">Medicare counselors</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/">Aurora medicare advantage</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/">Affordable care organization</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/advocate-aurora-aco-information">Advocate Aurora ACO information</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/affordable-care-organization/aurora-aco-information">Aurora ACO information</a></li> </ul> </li> <li role="presentation" class="level3"><a href="/patients-visitors/medicare-counselors/aurora-medicare-advantage/local-area-independent-insurance-agencies/">Local area independent insurance agencies</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-rights-responsibilities">Patient rights & responsibilities</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-surgery">Preparing for surgery</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-doctor-appointment">Preparing for a doctor appointment</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/preparing-for-your-hospital-visit">Preparing for your hospital visit</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/patient-documents">Patient registration documents</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/visitor-policy">Visitor policy</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/volunteer/">Volunteer</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/contact-us/">Contact us</a></li> <li role="presentation" class="hasChildren level2"><a href="/patients-visitors/volunteer/opportunities/">Opportunities</a> <ul class="level3 nav nav-pills hidden-xs"> <li role="presentation" class="hasChildren level3"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/">Hospice volunteer program</a> <ul class="level4 nav nav-pills hidden-xs"> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/benefits-of-volunteering">Benefits of hospice volunteering</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/hospice-volunteer-orientation">Hospice volunteer orientation</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/faqs">Hospice volunteering FAQ</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/how-to-volunteer">How to volunteer for Aurora's hospice program</a></li> <li role="presentation" class="level4"><a href="/patients-visitors/volunteer/opportunities/hospice-volunteer-program/veterans-for-veterans">Veterans for veterans program</a></li> </ul> </li> </ul> </li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/locations">Volunteer program locations</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/volunteer/faqs">Volunteer program FAQ</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/your-stories">Your stories</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Get medical records</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <h2><a name="Get-Medical-Records"></a>How patients can request medical records</h2> <p>Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.</p> <p>Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.</p> <p>There are three ways to request medical records from Aurora:</p> <ol> <li>Log into your <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account to view your medical information and download the information to your computer or mobile device. Visit our <a href="https://www.advocateaurorahealth.org/livewell/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> web page to create an account if you do not have one.</li> <li>Complete and submit one of these two forms: <a href="/assets/documents/patients-visitors/patient-health-information-access-request.pdf" title="Opens in a New Tab or Window" target="_blank">Patient Request for Health Information</a> [PDF] or <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF].</li> <li>Write us a letter requesting the release of your health information. The letter should include: <ul> <li>Patient first name, last name and date of birth</li> <li>The specific health information you&rsquo;d like released (e.g. specific date of service, specific condition, specific physician, date range)</li> <li>The medical record format you prefer (paper or electronic)</li> <li>The person designated to receive the records</li> <li>Where to send the records</li> <li>The signature of the person whose medical records will be released (or their legal representative)</li> </ul> </li> </ol> <p>If you have questions about how to request medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h3><a name="Submit-Your-Request"></a>Ways to&nbsp;send us your request for medical records</h3> <ol> <li> <p><strong>Submit your request by email.</strong> It&rsquo;s easy to get medical records via email &ndash; whether you complete one of the forms listed above or write us a letter. Simply email your completed request &ndash; including any forms or letters as attachments &ndash; to <a href="mailto:[email protected]">[email protected]</a>.</p> </li> <li> <p><strong>Mail your request to:</strong></p> <p>Aurora Health Care<br/>Attn: Health Information Management<br/>8901 W. Lincoln Ave.<br/>West Allis, WI 53227<br/>PHONE: <a href="tel:4149794590">414-979-4590</a></p> </li> <li> <p><a href="tel:4149794590"></a><strong>FAX your request to:</strong><br/><a href="tel:4143858032">414-385-8032</a></p> </li> <li> <p><strong>Drop off your request</strong> at any Aurora Health Care Facility.</p> </li> </ol> <h3><a name="Cost"></a>Is there a cost for medical records?</h3> <p>If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.</p> <p>If you have questions about possible costs associated with getting medical records, call <a href="tel:4149794590">414-979-4590</a>.</p> <h2>How third parties can request medical records</h2> <p>If you&rsquo;re requesting medical records for one patient, please send your request and, if needed, <a href="/assets/documents/patients-visitors/s23623-hipaa-auth-for-disclosure-of-health-information_03.2023.pdf" title="Opens in a New Tab or Window" target="_blank">authorization for disclosure of health information</a> [PDF]. Use any of the delivery methods shown above.</p> <p>If you&rsquo;re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed <a href="/assets/documents/patients-visitors/third-party-electronic-data-request.pdf" target="_blank" title="Opens in a New Tab or Window">Third Party Electronic Data Request</a> [PDF]. Use any of the delivery methods shown above.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,453733";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div |
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