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"http://www.aurorahealthcare.org/patients-visitors/billing-payment/", "name": "Billing & payment" } } , { "@type": "ListItem", "position": 4, "item": { "@id": "http://www.aurorahealthcare.org/patients-visitors/billing-payment/financial-responsibility", "name": "Debt collection process" }}]}</script> <ol class="breadcrumb"> <li><a href="/" title="Home"><span>Home</span></a></li> <li><span class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><a href="/patients-visitors/" title="Patients & visitors"><span>Patients & visitors</span></a></li> <li><span class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><a href="/patients-visitors/billing-payment/" title="Billing & payment"><span>Billing & payment</span></a></li> <li><span class="breadcrumb-separator"><i class="fa fa-angle-right" aria-hidden="true"></i></span></li> <li><span class="breadcrumb-current-page" title="Debt collection process">Debt collection process</span></li> </ol> </div> </div> </div> <div class="row ih-header-row"> <div class="col-xs-12 ih-header-column"> <div id="ih-page-header"> </div> </div> </div> <div class="row ih-content-row"> <div class="col-md-3 col-xs-12 ih-left-column"> <div id="ih-page-left-navigation"> <h3 class="hidden-xs"><a href="/patients-visitors/billing-payment/">Billing payment</a></h3> <div class="btn-group visible-xs"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="active level1"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="active level1"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Debt collection process</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p><a name="Responsibility"></a>If you don't have health insurance, or if your insurance doesn't cover the entire cost of care, you're responsible for the remaining balance.</p> <ul> <li>If there&rsquo;s a balance due, you&rsquo;ll receive a billing statement in the mail or in your <a href="https://www.livewellaah.org/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account. The full balance is due on or before the due date shown on your billing statement. If the due date on your billing statement is &ldquo;now,&rdquo; payment of the full balance is due as soon as possible after you receive your billing statement and before the next statement is mailed.</li> <li>If you set up a payment plan, any new service charges will automatically be added to your payment plan. You're responsible for continuing to make payments every month throughout the duration of your payment plan.</li> <li>If you're unable to pay your balance by the due date, call <a href="tel:800-326-2250">800-326-2250</a> to speak with an Aurora Financial Advocate about medical financial assistance and other payment&nbsp;options.</li> </ul> <p>Remember &ndash; we're here to help!</p> <h2><a name="PastDueAccounts"></a>Past due accounts</h2> <p>If you don't pay your bill, or pay only part of your bill without setting up a payment plan, your account will become past due.</p> <p>If you're on a payment plan that becomes delinquent, no new bills will be added to the&nbsp;plan.</p> <p>Once your account is past due, Aurora Health Care may take certain actions to try to resolve the debt.</p> <p>These could include&hellip;</p> <ul> <li>Collection calls to you or the person responsible for payment</li> <li>In-person-appointment requests with an Aurora representative</li> <li>Collection letters, e-mails, and other electronic communications</li> </ul> <p>We may also refer your past due account to a Contracted Collection Agency.</p> <p>If pursued, all of these actions will take place over a period of time permissible by federal law. As a valued Aurora patient, you have certain rights when it comes to the collection process.</p> <ul> <li>We won't pursue collection action if you have a financial assistance application pending</li> <li>We'll never defer or deny medically necessary care because of previous nonpayment of care received under our financial assistance program</li> <li>We promise to do everything we can to help you catch up on payments as swiftly and painlessly as possible</li> </ul> <h2><a name="Resources"></a>Helpful resources</h2> <p>At Aurora, we understand that sometimes, life happens. That&rsquo;s why we&rsquo;re committed to helping you stay on track with payments and avoid the debt collection process altogether.</p> <p>If you have any questions or concerns about our debt collection process, are unable to make your payments, or can no longer honor your payment plan, call us right away at <a href="tel:800-326-2250">800-326-2250</a>.</p> <p>You can also view our complete <a href="/aah-enterprise-assets/documents/financial/policies/billing-and-collection-policy-for-website-2024.pdf" title="Opens in a New Tab or Window" target="_blank"><strong>collection policy</strong></a>.</p> <p><strong>Billing FAQ:</strong> Get all of your <a href="/patients-visitors/billing-payment/faq/">billing and insurance questions</a> answered in clear, simple&nbsp;language.</p> <p><strong>Send us a message.</strong> Send us your <a href="https://www.aurorahealthcare.org/contact-us/form/">Aurora billing question</a> via secure message, and we&rsquo;ll respond within three business days.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,457246,457137";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12"> <div class="container"><a href="/"><img class="img-responsive aah-logo" src="/assets/images/protected/aurora-footer-logo.webp" alt="Aurora Health Care" caption="false" width="360" height="77" /></a> <div class="row"> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="column-content"> <ul> <li style="color: #3c3c3c; 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collection process</span></li> </ol> </div> </div> </div> <div class="row ih-header-row"> <div class="col-xs-12 ih-header-column"> <div id="ih-page-header"> </div> </div> </div> <div class="row ih-content-row"> <div class="col-md-3 col-xs-12 ih-left-column"> <div id="ih-page-left-navigation"> <h3 class="hidden-xs"><a href="/patients-visitors/billing-payment/">Billing payment</a></h3> <div class="btn-group visible-xs"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Select an option <span class="caret"></span> </button> <ul class="dropdown-menu"> <li role="presentation" class="active level1"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/faq/">FAQ</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a></li> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <ul class="level1 nav nav-pills hidden-xs" id="leftnav"> <li role="presentation" class="active level1"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Debt collection process</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p><a name="Responsibility"></a>If you don't have health insurance, or if your insurance doesn't cover the entire cost of care, you're responsible for the remaining balance.</p> <ul> <li>If there&rsquo;s a balance due, you&rsquo;ll receive a billing statement in the mail or in your <a href="https://www.livewellaah.org/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account. The full balance is due on or before the due date shown on your billing statement. If the due date on your billing statement is &ldquo;now,&rdquo; payment of the full balance is due as soon as possible after you receive your billing statement and before the next statement is mailed.</li> <li>If you set up a payment plan, any new service charges will automatically be added to your payment plan. You're responsible for continuing to make payments every month throughout the duration of your payment plan.</li> <li>If you're unable to pay your balance by the due date, call <a href="tel:800-326-2250">800-326-2250</a> to speak with an Aurora Financial Advocate about medical financial assistance and other payment&nbsp;options.</li> </ul> <p>Remember &ndash; we're here to help!</p> <h2><a name="PastDueAccounts"></a>Past due accounts</h2> <p>If you don't pay your bill, or pay only part of your bill without setting up a payment plan, your account will become past due.</p> <p>If you're on a payment plan that becomes delinquent, no new bills will be added to the&nbsp;plan.</p> <p>Once your account is past due, Aurora Health Care may take certain actions to try to resolve the debt.</p> <p>These could include&hellip;</p> <ul> <li>Collection calls to you or the person responsible for payment</li> <li>In-person-appointment requests with an Aurora representative</li> <li>Collection letters, e-mails, and other electronic communications</li> </ul> <p>We may also refer your past due account to a Contracted Collection Agency.</p> <p>If pursued, all of these actions will take place over a period of time permissible by federal law. As a valued Aurora patient, you have certain rights when it comes to the collection process.</p> <ul> <li>We won't pursue collection action if you have a financial assistance application pending</li> <li>We'll never defer or deny medically necessary care because of previous nonpayment of care received under our financial assistance program</li> <li>We promise to do everything we can to help you catch up on payments as swiftly and painlessly as possible</li> </ul> <h2><a name="Resources"></a>Helpful resources</h2> <p>At Aurora, we understand that sometimes, life happens. That&rsquo;s why we&rsquo;re committed to helping you stay on track with payments and avoid the debt collection process altogether.</p> <p>If you have any questions or concerns about our debt collection process, are unable to make your payments, or can no longer honor your payment plan, call us right away at <a href="tel:800-326-2250">800-326-2250</a>.</p> <p>You can also view our complete <a href="/aah-enterprise-assets/documents/financial/policies/billing-and-collection-policy-for-website-2024.pdf" title="Opens in a New Tab or Window" target="_blank"><strong>collection policy</strong></a>.</p> <p><strong>Billing FAQ:</strong> Get all of your <a href="/patients-visitors/billing-payment/faq/">billing and insurance questions</a> answered in clear, simple&nbsp;language.</p> <p><strong>Send us a message.</strong> Send us your <a href="https://www.aurorahealthcare.org/contact-us/form/">Aurora billing question</a> via secure message, and we&rsquo;ll respond within three business days.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,457246,457137";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <div class="container-fluid"> < |
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href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Debt collection process</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p><a name="Responsibility"></a>If you don't have health insurance, or if your insurance doesn't cover the entire cost of care, you're responsible for the remaining balance.</p> <ul> <li>If there&rsquo;s a balance due, you&rsquo;ll receive a billing statement in the mail or in your <a href="https://www.livewellaah.org/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account. The full balance is due on or before the due date shown on your billing statement. If the due date on your billing statement is &ldquo;now,&rdquo; payment of the full balance is due as soon as possible after you receive your billing statement and before the next statement is mailed.</li> <li>If you set up a payment plan, any new service charges will automatically be added to your payment plan. You're responsible for continuing to make payments every month throughout the duration of your payment plan.</li> <li>If you're unable to pay your balance by the due date, call <a href="tel:800-326-2250">800-326-2250</a> to speak with an Aurora Financial Advocate about medical financial assistance and other payment&nbsp;options.</li> </ul> <p>Remember &ndash; we're here to help!</p> <h2><a name="PastDueAccounts"></a>Past due accounts</h2> <p>If you don't pay your bill, or pay only part of your bill without setting up a payment plan, your account will become past due.</p> <p>If you're on a payment plan that becomes delinquent, no new bills will be added to the&nbsp;plan.</p> <p>Once your account is past due, Aurora Health Care may take certain actions to try to resolve the debt.</p> <p>These could include&hellip;</p> <ul> <li>Collection calls to you or the person responsible for payment</li> <li>In-person-appointment requests with an Aurora representative</li> <li>Collection letters, e-mails, and other electronic communications</li> </ul> <p>We may also refer your past due account to a Contracted Collection Agency.</p> <p>If pursued, all of these actions will take place over a period of time permissible by federal law. As a valued Aurora patient, you have certain rights when it comes to the collection process.</p> <ul> <li>We won't pursue collection action if you have a financial assistance application pending</li> <li>We'll never defer or deny medically necessary care because of previous nonpayment of care received under our financial assistance program</li> <li>We promise to do everything we can to help you catch up on payments as swiftly and painlessly as possible</li> </ul> <h2><a name="Resources"></a>Helpful resources</h2> <p>At Aurora, we understand that sometimes, life happens. That&rsquo;s why we&rsquo;re committed to helping you stay on track with payments and avoid the debt collection process altogether.</p> <p>If you have any questions or concerns about our debt collection process, are unable to make your payments, or can no longer honor your payment plan, call us right away at <a href="tel:800-326-2250">800-326-2250</a>.</p> <p>You can also view our complete <a href="/aah-enterprise-assets/documents/financial/policies/billing-and-collection-policy-for-website-2024.pdf" title="Opens in a New Tab or Window" target="_blank"><strong>collection policy</strong></a>.</p> <p><strong>Billing FAQ:</strong> Get all of your <a href="/patients-visitors/billing-payment/faq/">billing and insurance questions</a> answered in clear, simple&nbsp;language.</p> <p><strong>Send us a message.</strong> Send us your <a href="https://www.aurorahealthcare.org/contact-us/form/">Aurora billing question</a> via secure message, and we&rsquo;ll respond within three business days.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,457246,457137";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <div id="container-fat-footer"> <div id="fat-footer-columns"> <div class="container-fluid"> <div class="row"> </div> </div> </div> </div> <div id="container-after-fat-footer"> <d |
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href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Debt collection process</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p><a name="Responsibility"></a>If you don't have health insurance, or if your insurance doesn't cover the entire cost of care, you're responsible for the remaining balance.</p> <ul> <li>If there&rsquo;s a balance due, you&rsquo;ll receive a billing statement in the mail or in your <a href="https://www.livewellaah.org/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account. The full balance is due on or before the due date shown on your billing statement. If the due date on your billing statement is &ldquo;now,&rdquo; payment of the full balance is due as soon as possible after you receive your billing statement and before the next statement is mailed.</li> <li>If you set up a payment plan, any new service charges will automatically be added to your payment plan. You're responsible for continuing to make payments every month throughout the duration of your payment plan.</li> <li>If you're unable to pay your balance by the due date, call <a href="tel:800-326-2250">800-326-2250</a> to speak with an Aurora Financial Advocate about medical financial assistance and other payment&nbsp;options.</li> </ul> <p>Remember &ndash; we're here to help!</p> <h2><a name="PastDueAccounts"></a>Past due accounts</h2> <p>If you don't pay your bill, or pay only part of your bill without setting up a payment plan, your account will become past due.</p> <p>If you're on a payment plan that becomes delinquent, no new bills will be added to the&nbsp;plan.</p> <p>Once your account is past due, Aurora Health Care may take certain actions to try to resolve the debt.</p> <p>These could include&hellip;</p> <ul> <li>Collection calls to you or the person responsible for payment</li> <li>In-person-appointment requests with an Aurora representative</li> <li>Collection letters, e-mails, and other electronic communications</li> </ul> <p>We may also refer your past due account to a Contracted Collection Agency.</p> <p>If pursued, all of these actions will take place over a period of time permissible by federal law. As a valued Aurora patient, you have certain rights when it comes to the collection process.</p> <ul> <li>We won't pursue collection action if you have a financial assistance application pending</li> <li>We'll never defer or deny medically necessary care because of previous nonpayment of care received under our financial assistance program</li> <li>We promise to do everything we can to help you catch up on payments as swiftly and painlessly as possible</li> </ul> <h2><a name="Resources"></a>Helpful resources</h2> <p>At Aurora, we understand that sometimes, life happens. That&rsquo;s why we&rsquo;re committed to helping you stay on track with payments and avoid the debt collection process altogether.</p> <p>If you have any questions or concerns about our debt collection process, are unable to make your payments, or can no longer honor your payment plan, call us right away at <a href="tel:800-326-2250">800-326-2250</a>.</p> <p>You can also view our complete <a href="/aah-enterprise-assets/documents/financial/policies/billing-and-collection-policy-for-website-2024.pdf" title="Opens in a New Tab or Window" target="_blank"><strong>collection policy</strong></a>.</p> <p><strong>Billing FAQ:</strong> Get all of your <a href="/patients-visitors/billing-payment/faq/">billing and insurance questions</a> answered in clear, simple&nbsp;language.</p> <p><strong>Send us a message.</strong> Send us your <a href="https://www.aurorahealthcare.org/contact-us/form/">Aurora billing question</a> via secure message, and we&rsquo;ll respond within three business days.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,457246,457137";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div id="container-footer"> <di |
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id="leftnav"> <li role="presentation" class="active level1"><a href="/patients-visitors/billing-payment/financial-responsibility">Debt collection process</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/faq/">FAQ</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/faq/payment-summaries">Get payment summaries</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/financial-assistance">Financial assistance options</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/health-care-costs">Health care costs</a></li> <li role="presentation" class="hasChildren level1"><a href="/patients-visitors/billing-payment/insurance-claims/">Insurance claims</a> <ul class="level2 nav nav-pills hidden-xs"> <li role="presentation" class="level2"><a href="/patients-visitors/billing-payment/insurance-claims/insurance-providers">Health insurance providers</a></li> </ul> </li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/livewell-billing-faqs">LiveWell billing FAQ</a></li> <li role="presentation" class="level1"><a href="/patients-visitors/billing-payment/medical-billing-glossary">Medical billing glossary</a></li> </ul> </div> <div id="ih-page-left-rail"> </div> </div> <div class="col-md-9 col-xs-12 ih-content-column"> <div id="ih-page-body"> <h1 id="cphMain_ihPageTitle" class="ih-page-title ">Debt collection process</h1><div><div class="row"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 "> <p><a name="Responsibility"></a>If you don't have health insurance, or if your insurance doesn't cover the entire cost of care, you're responsible for the remaining balance.</p> <ul> <li>If there&rsquo;s a balance due, you&rsquo;ll receive a billing statement in the mail or in your <a href="https://www.livewellaah.org/" title="Opens in a New Tab or Window" target="_blank">LiveWell</a> account. The full balance is due on or before the due date shown on your billing statement. If the due date on your billing statement is &ldquo;now,&rdquo; payment of the full balance is due as soon as possible after you receive your billing statement and before the next statement is mailed.</li> <li>If you set up a payment plan, any new service charges will automatically be added to your payment plan. You're responsible for continuing to make payments every month throughout the duration of your payment plan.</li> <li>If you're unable to pay your balance by the due date, call <a href="tel:800-326-2250">800-326-2250</a> to speak with an Aurora Financial Advocate about medical financial assistance and other payment&nbsp;options.</li> </ul> <p>Remember &ndash; we're here to help!</p> <h2><a name="PastDueAccounts"></a>Past due accounts</h2> <p>If you don't pay your bill, or pay only part of your bill without setting up a payment plan, your account will become past due.</p> <p>If you're on a payment plan that becomes delinquent, no new bills will be added to the&nbsp;plan.</p> <p>Once your account is past due, Aurora Health Care may take certain actions to try to resolve the debt.</p> <p>These could include&hellip;</p> <ul> <li>Collection calls to you or the person responsible for payment</li> <li>In-person-appointment requests with an Aurora representative</li> <li>Collection letters, e-mails, and other electronic communications</li> </ul> <p>We may also refer your past due account to a Contracted Collection Agency.</p> <p>If pursued, all of these actions will take place over a period of time permissible by federal law. As a valued Aurora patient, you have certain rights when it comes to the collection process.</p> <ul> <li>We won't pursue collection action if you have a financial assistance application pending</li> <li>We'll never defer or deny medically necessary care because of previous nonpayment of care received under our financial assistance program</li> <li>We promise to do everything we can to help you catch up on payments as swiftly and painlessly as possible</li> </ul> <h2><a name="Resources"></a>Helpful resources</h2> <p>At Aurora, we understand that sometimes, life happens. That&rsquo;s why we&rsquo;re committed to helping you stay on track with payments and avoid the debt collection process altogether.</p> <p>If you have any questions or concerns about our debt collection process, are unable to make your payments, or can no longer honor your payment plan, call us right away at <a href="tel:800-326-2250">800-326-2250</a>.</p> <p>You can also view our complete <a href="/aah-enterprise-assets/documents/financial/policies/billing-and-collection-policy-for-website-2024.pdf" title="Opens in a New Tab or Window" target="_blank"><strong>collection policy</strong></a>.</p> <p><strong>Billing FAQ:</strong> Get all of your <a href="/patients-visitors/billing-payment/faq/">billing and insurance questions</a> answered in clear, simple&nbsp;language.</p> <p><strong>Send us a message.</strong> Send us your <a href="https://www.aurorahealthcare.org/contact-us/form/">Aurora billing question</a> via secure message, and we&rsquo;ll respond within three business days.</p> </div> </div></div> <script type="text/javascript">var hierarchalData = "453808,443509,457246,457137";</script> </div> </div> </div> <div class="row ih-footer-row"> <div class="col-xs-12 ih-footer-column"> <div id="ih-page-footer"> </div> </div> </div></div> </div> <footer> <div id="site-footer"> <div |
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