HTML Report for https://www.thebridalboutique.com/pages/customer-service
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view-source:https://www.thebridalboutique.com/pages/customer-service
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On line 1, column 9 <https://cdn.sh |
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On line 1, column 25 <https://cdn.shopify.com>; rel= |
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On line 1, column 25 <https://cdn.shopify.com>; rel= |
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On line 1, column 54 opify.com>; rel="preconnect", <https://cdn.sh |
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On line 1, column 70 <https://cdn.shopify.com>; rel= |
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On line 32, column 30 type html> <html class="no-js" lang="en"> <head |
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On line 33, column 6 lang="en"> <head> <! |
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On line 36, column 23 n"> <head> <!-- Basic page needs ================================================== --> <meta charset="utf-8"> <m |
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On line 500, column 7 et="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <link rel="shortcut icon" href="//www.thebridalboutique.com/cdn/shop/files/Black_Beige_Aesthetic_Minimalist_Circle_Floral_Studio_Logo_Sticker_7_32x32.png?v=1659559362" type="image/png" /> <!-- Title and description ================================================== --> <title> Customer Service &ndash; The Bridal Boutique </title> <meta name="description" content="Frequently Asked Questions Shipping &amp;amp; Returns Q: Do you really offer FAST shipping on orders? A: Yes! Our orders ship very quickly, and can be expected promptly. Q: What is Rush Delivery? 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On line 1339, column 7 ate-page"> <div id="shopify-section-header" class="shopify-section"><style> .site-header__logo img { max-width: 180px; } @media screen and (max-width: 768px) { .site-header__logo img { max-width: 100%; } } </style> <div data-section-id="header" data-section-type="header-section" data-template="page"> <div id="NavDrawer" class="drawer drawer--left"> <div class="drawer__inner drawer-left__inner"> <!-- /snippets/search-bar.liquid --> <form action="/search" method="get" class="input-group search-bar search-bar--drawer" role="search"> <input type="search" name="q" value="" placeholder="Search our store" class="input-group-field" aria-label="Search our store"> <span class="input-group-btn"> <button type="submit" class="btn--secondary icon-fallback-text"> <span class="icon icon-search" aria-hidden="true"></span> <span class="fallback-text">Search</span> </button> </span> </form> <ul class="mobile-nav"> <li class="mobile-nav__item"> <div class="mobile-nav__has-sublist"> <a href="/" class="mobile-nav__link" id="Label-1" >Shop Now</a> <div class="mobile-nav__toggle"> <button type="button" class="mobile-nav__toggle-btn icon-fallback-text" aria-controls="Linklist-1" aria-expanded="false"> <span class="icon-fallback-text mobile-nav__toggle-open"> <span class="icon icon-plus" aria-hidden="true"></span> <span class="fallback-text">Expand submenu Shop Now</span> </span> <span class="icon-fallback-text mobile-nav__toggle-close"> <span class="icon icon-minus" aria-hidden="true"></span> <span class="fallback-text">Collapse submenu Shop Now</span> </span> </button> </div> </div> <ul class="mobile-nav__sublist" id="Linklist-1" aria-labelledby="Label-1" role="navigation"> <li class="mobile-nav__item"> <a href="/collections/bridal-gowns" class="mobile-nav__link" > Wedding Gowns </a> </li> <li class="mobile-nav__item"> <a href="/collections/bridal-party" class="mobile-nav__link" > Bridal Party </a> </li> <li class="mobile-nav__item"> <a href="/pages/vip-shopping-experience" class="mobile-nav__link" > VIP Bridal Experience </a> </li> <li class="mobile-nav__item"> <a href="/pages/accessories-1" class="mobile-nav__link" > Accessories </a> </li> <li class="mobile-nav__item"> <a href="/collections/the-other-white-dress/short-dress+other-white-dress+reception-dress+wedding-reception" class="mobile-nav__link" > Reception Dresses </a> </li> </ul> </li> <li class="mobile-nav__item"> <a href="https://www.thebridalboutique.com/pages/events" class="mobile-nav__link" > Store Events </a> </li> <li class="mobile-nav__item"> <div class="mobile-nav__has-sublist"> <a href="#" class="mobile-nav__link" id="Label-3" >About Us</a> <div class="mobile-nav__toggle"> <button type="button" class="mobile-nav__toggle-btn icon-fallback-text" aria-controls="Linklist-3" aria-expanded="false"> <span class="icon-fallback-text mobile-nav__toggle-open"> <span class="icon icon-plus" aria-hidden="true"></span> <span class="fallback-text">Expand submenu About Us</span> </span> <span class="icon-fallback-text mobile-nav__toggle-close"> <span class="icon icon-minus" aria-hidden="true"></span> <span class="fallback-text">Collapse submenu About Us</span> </span> </button> </div> </div> <ul class="mobile-nav__sublist" id="Linklist-3" aria-labelledby="Label-3" role="navigation"> <li class="mobile-nav__item"> <a href="/pages/visit-our-boutique" class="mobile-nav__link" > Visit our boutique </a> </li> <li class="mobile-nav__item"> <a href="https://www.thebridalboutique.com/pages/our-stylists" class="mobile-nav__link" > Our Stylists </a> </li> <li class="mobile-nav__item"> <a href="/pages/contact-us" class="mobile-nav__link" > Contact Us </a> </li> <li class="mobile-nav__item"> <a href="/pages/faq" class="mobile-nav__link" > FAQ </a> </li> <li class="mobile-nav__item"> <a href="/pages/testimonials-1" class="mobile-nav__link" > Testimonials </a> </li> <li class="mobile-nav__item"> <a href="https://www.thebridalboutique.com/pages/gown-preservation" class="mobile-nav__link" > Wedding Gown Cleaning &amp; Preservation </a> </li> </ul> </li> <li class="mobile-nav__item"> <a href="/collections/sale" class="mobile-nav__link" > Sale </a> </li> <li class="mobile-nav__spacer"></li> <li class="mobile-nav__item mobile-nav__item--secondary"><a href="/pages/request-an-appointment">Request an Appointment</a></li> <li class="mobile-nav__item mobile-nav__item--secondary"><a href="/pages/contact-us">Contact Us</a></li> <li class="mobile-nav__item mobile-nav__item--secondary"><a href="/pages/visit-our-boutique">Directions & Hours</a></li> <li class="mobile-nav__item mobile-nav__item--secondary"><a href="/pages/customer-service">Customer Service</a></li> </ul> <!-- //mobile-nav --> </div> </div> <div class="header-container drawer__header-container"> <div class="header-wrapper hero__header"> <style> .announcement-bar { background-color: #000000; } .announcement-bar--link:hover { background-color: #292929; } .announcement-bar__message { color: #f8f8f8; } </style> <a href="/pages/request-an-appointment" class="announcement-bar announcement-bar--link"> <p class="announcement-bar__message">Request an Appointment</p> </a> <header class="site-header" role="banner"> <div class="wrapper"> <div class="grid--full grid--table"> <div class="grid__item large--hide large--one-sixth one-quarter"> <div class="site-nav--open site-nav--mobile"> <button type="button" class="icon-fallback-text site-nav__link site-nav__link--burger js-drawer-open-button-left" aria-controls="NavDrawer"> <span class="burger-icon burger-icon--top"></span> <span class="burger-icon burger-icon--mid"></span> <span class="burger-icon burger-icon--bottom"></span> <span class="fallback-text">Site navigation</span> </button> </div> </div> <div class="grid__item large--one-third medium-down--one-half"> <div class="h1 site-header__logo large--left" itemscope itemtype="http://schema.org/Organization"> <a href="/" itemprop="url">The Bridal Boutique</a> </div> </div> <nav class="grid__item large--two-thirds large--text-right medium-down--hide" role="navigation"> <!-- begin site-nav --> <ul class="site-nav" id="AccessibleNav"> <li class="site-nav__item site-nav--has-dropdown " aria-haspopup="true" data-meganav-type="parent"> <a href="/" class="site-nav__link" data-meganav-type="parent" aria-controls="MenuParent-1" aria-expanded="false" > Shop Now <span class="icon icon-arrow-down" aria-hidden="true"></span> </a> <ul id="MenuParent-1" class="site-nav__dropdown " data-meganav-dropdown> <li> <a href="/collections/bridal-gowns" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Wedding Gowns </a> </li> <li> <a href="/collections/bridal-party" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Bridal Party </a> </li> <li> <a href="/pages/vip-shopping-experience" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> VIP Bridal Experience </a> </li> <li> <a href="/pages/accessories-1" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Accessories </a> </li> <li> <a href="/collections/the-other-white-dress/short-dress+other-white-dress+reception-dress+wedding-reception" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Reception Dresses </a> </li> </ul> </li> <li class="site-nav__item"> <a href="https://www.thebridalboutique.com/pages/events" class="site-nav__link" data-meganav-type="child" > Store Events </a> </li> <li class="site-nav__item site-nav--has-dropdown " aria-haspopup="true" data-meganav-type="parent"> <a href="#" class="site-nav__link" data-meganav-type="parent" aria-controls="MenuParent-3" aria-expanded="false" > About Us <span class="icon icon-arrow-down" aria-hidden="true"></span> </a> <ul id="MenuParent-3" class="site-nav__dropdown " data-meganav-dropdown> <li> <a href="/pages/visit-our-boutique" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Visit our boutique </a> </li> <li> <a href="https://www.thebridalboutique.com/pages/our-stylists" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Our Stylists </a> </li> <li> <a href="/pages/contact-us" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Contact Us </a> </li> <li> <a href="/pages/faq" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> FAQ </a> </li> <li> <a href="/pages/testimonials-1" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Testimonials </a> </li> <li> <a href="https://www.thebridalboutique.com/pages/gown-preservation" class="site-nav__dropdown-link" data-meganav-type="child" tabindex="-1"> Wedding Gown Cleaning &amp; Preservation </a> </li> </ul> </li> <li class="site-nav__item"> <a href="/collections/sale" class="site-nav__link" data-meganav-type="child" > Sale </a> </li> <li class="site-nav__item site-nav__item--compressed"> <a href="/search" class="site-nav__link site-nav__link--icon js-toggle-search-modal" data-mfp-src="#SearchModal"> <span class="icon-fallback-text"> <span class="icon icon-search" aria-hidden="true"></span> <span class="fallback-text">Search</span> </span> </a> </li> </ul> <!-- //site-nav --> </nav> <div class="grid__item large--hide one-quarter"> <div class="site-nav--mobile text-right"> <a href="/cart" class="site-nav__link cart-link js-drawer-open-button-right" aria-controls="CartDrawer"> <span class="icon-fallback-text"> <span class="icon icon-cart" aria-hidden="true"></span> <span class="fallback-text">Cart</span> </span> <span class="cart-link__bubble"></span> </a> </div> </div> </div> </div> </header> </div> </div> </div> </div> <div id="CartDrawer" class="drawer drawer--right drawer--has-fixed-footer"> <div class="drawer__fixed-header"> <div class="drawer__header"> <div class="drawer__title">Your cart</div> <div class="drawer__close"> <button type="button" class="icon-fallback-text drawer__close-button js-drawer-close"> <span class="icon icon-x" aria-hidden="true"></span> <span class="fallback-text">Close Cart</span> </button> </div> </div> </div> <div class="drawer__inner"> <div id="CartContainer" class="drawer__cart"></div> </div> </div> <div id="PageContainer" class="page-container"> <main class="main-content" role="main"> <div class="wrapper"> <!-- /templates/page.liquid --> <div class="grid"> <div class="grid__item large--five-sixths push--large--one-twelfth"> <header class="section-header text-center"> <h1>Customer Service</h1> <hr class="hr--small"> </header> <div class="grid"> <div class="grid__item large--four-fifths push--large--one-tenth"> <div class="rte rte--nomargin rte--indented-images"> <h2>Frequently Asked Questions</h2> <h3 class="category" id="shipping-and-returns">Shipping &amp; Returns</h3> <p>Q: Do you really offer FAST shipping on orders?</p> <p>A: Yes! Our orders ship very quickly, and can be expected promptly.</p> <p> </p> <p>Q: What is Rush Delivery?</p> <p>A: Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will expedite the order. Delivery for Rush orders is approximately 4 - 8 weeks dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and added to your total price. Rush service is not available for all designers.</p> <p> </p> <p>Q: What is your return policy?</p> <p>A: All sales are final and cannot be cancelled after the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple dress styles.</p> <p> </p> <p>Q: How do I check the status of my order?</p> <p>A: You will be notified via phone during various times during the ordering process. If you need additional information, contact a customer service representative by phone at (410) 290-5666.</p> <p> </p> <p>Q: How do I know when my order will ship?</p> <p>A: We will be notifying you throughout the ordering process. Once we receive the projected ship date from the designer, usually within 10 business days of placing your order, we will call you to inform you. Then, when we receive your order, we call you again to let you know your item(s) have arrived. The Bridal Boutique encourages customers to try on and pick up their items within 2-3 weeks of us receiving them.</p> <p> </p> <p>Q: Do you ship internationally?</p> <p>A: No. At this time we do not ship internationally. If you <a href="/pages/contact-us/">let us know</a> that you are interested in ordering internationally we will try to accommodate on a case-by-case basis.</p> <h3 class="category"></h3> <h3 class="category" id="payment-information">Payment Information</h3> <p>Q: What forms of payment do you accept?</p> <p>A: The Bridal Boutique currently accepts check payments, cash payments and credit payments including Visa, MasterCard, and Discover for all orders. The Bridal Boutique does not accept American Express at this time. The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.</p> <p> </p> <p>Q: Do you offer refunds?</p> <p>A: The Bridal Boutique cannot refund any portion of your payment or accommodate any exchanges unless we have accepted the order as a return. Once your order has been submitted, our designers are unable to make any changes or modifications relative to style, size, color, or specific length on an order.</p> <p> </p> <p>Q: Do you allow Cashier's Checks or Money Orders?</p> <p>A: No. At this time The Bridal Boutique does not accept Cashier's Checks or Money Orders.</p> <p> </p> <h3 class="category" id="safe-shopping-and-ordering-online">Safe Shopping</h3> <p>Q: Are you an authorized retailer of the designers on-site?</p> <p>A: The Bridal Boutique is an authorized retailer of ALL designers and collections featured on our website.</p> <p> </p> <p>Q: Can I order directly from the designer?</p> <p>A: Designers only accept orders from authorized retailers such as The Bridal Boutique and will not accept orders directly from a customer. Designers also do not communicate directly with customers regarding the status of an order. Order information is only given to authorized retailers.</p> <p> </p> <p>Q: How do I try on or see a wedding dress before I order?</p> <p>A: You will need to schedule an appointment at The Bridal Boutique to try on any dress or accessories you see on the website. You can reach us by phone or email to schedule an appointment. Our contact and location information can be found <a href="http://www.thebridalboutique.com/pages/visit-our-boutique/">here</a>. We strongly suggest viewing the dress before ordering since all sales are final and cannot be cancelled.</p> <p> </p> <p>Q: Will the colors online be an exact match to the dress?</p> <p>A: Online images of product colors and actual dress and swatch color may vary due to display and monitor settings. To match multiple bridesmaid dresses, you must order the same style and color dress and order them all together. See our How To Order section for details.</p> <p> </p> <p>Q: When should I order?</p> <p>A: Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note: designers periodically discontinue their styles without advance notice.</p> <p> </p> <p>Q: What is the difference between a special order and an in-stock wedding dress?</p> <p>A: Special order wedding dresses are made by the designer to accomodate a customer's particular size, color or length requests as it pertains to a certain style. We do not keep special order dresses in stock. Likewise, designers also do not stock special order wedding dresses. Special order dresses normally take 4-6 months for delivery. In-stock dresses are dresses we currently have in-store that are used as samples. Quick delivery wedding dresses normally take 12-14 weeks for delivery depending on availability.</p> <p> </p> </div> </div> </div> </div> </div> </div> </main> <hr class="hr--large"> <div id="shopify-section-footer" class="shopify-section"><footer class="site-footer small--text-center" role="contentinfo"> <div class="wrapper"> <div class="grid-uniform"> <div class="grid__item one-third small--one-whole"> <ul class="no-bullets site-footer__linklist"> <li><a href="/pages/request-an-appointment">Request an Appointment</a></li> <li><a href="/pages/contact-us">Contact Us</a></li> <li><a href="/pages/visit-our-boutique">Directions & Hours</a></li> <li><a href="/pages/customer-service">Customer Service</a></li> </ul> </div> <div class="grid__item one-third small--one-whole"> <ul class="no-bullets social-icons"> <li> <a href="https://www.facebook.com/bridalboutiquecolumbia/" title="The Bridal Boutique on Facebook"> <span class="icon icon-facebook" aria-hidden="true"></span> Facebook </a> </li> <li> <a href="https://www.pinterest.com/thebridalboutique" title="The Bridal Boutique on Pinterest"> <span class="icon icon-pinterest" aria-hidden="true"></span> Pinterest </a> </li> <li> <a href="https://www.instagram.com/bridalboutiquecolumbia" title="The Bridal Boutique on Instagram"> <span class="icon icon-instagram" aria-hidden="true"></span> Instagram </a> </li> </ul> </div> <div class="grid__item one-third small--one-whole large--text-right"> <p>&copy; 2024, <a href="/" title="">The Bridal Boutique</a><br><a target="_blank" rel="nofollow" href="https://www.shopify.com?utm_campaign=poweredby&amp;utm_medium=shopify&amp;utm_source=onlinestore">Ecommerce Software by Shopify</a></p></div> </div> </div> </footer> </div> </div> <script> </script> <div id="SearchModal" class="mfp-hide"> <!-- /snippets/search-bar.liquid --> <form action="/search" method="get" class="input-group search-bar search-bar--modal" role="search"> <input type="search" name="q" value="" placeholder="Search our store" class="input-group-field" aria-label="Search our store"> <span class="input-group-btn"> <button type="submit" class="btn icon-fallback-text"> <span class="icon icon-search" aria-hidden="true"></span> <span class="fallback-text">Search</span> </button> </span> </form> </div> <ul hidden> <li id="a11y-refresh-page-message">choosing a selection results in a full page refresh</li> </ul> </body> </htm |
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