HTML Report for https://www.rossstores.com/contact-us/

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1	Error A slash was not immediately followed by >. On line 1, column 9 <https://www.ro
2	Error A slash was not immediately followed by >. On line 1, column 10 <https://www.ros
3	Error A slash was not immediately followed by >. On line 1, column 29 <https://www.rossstores.com/wp-json
4	Error Start tag seen without seeing a doctype first. Expected . On line 1, column 37 ores.com/wp-json/>; rel=
5	Info Element name https: cannot be represented as XML 1.0. On line 1, column 37 ores.com/wp-json/>; rel=
6	Error Self-closing syntax (/>) used on a non-void HTML element. Ignoring the slash and treating as a start tag. On line 1, column 37 ores.com/wp-json/>; rel=
7	Error A slash was not immediately followed by >. On line 2, column 15 /wp-json/>; rel="https://api.w.org/" link: <https://www.ro
8	Error A slash was not immediately followed by >. On line 2, column 16 <https://www.ros
9	Error A slash was not immediately followed by >. On line 2, column 35 <https://www.rossstores.com/wp-json
10	Error A slash was not immediately followed by >. On line 2, column 43 ores.com/wp-json/wp/v2/p
11	Error A slash was not immediately followed by >. On line 2, column 46 /wp-json/wp/v2/page
12	Error A slash was not immediately followed by >. On line 2, column 49 -json/wp/v2/pages/1
13	Error A slash was not immediately followed by >. On line 2, column 55 on/wp/v2/pages/139>; r
14	Info Attribute 139 is not serializable as XML 1.0. On line 2, column 58 v2/pages/139>; rel=
15	Info Element name https: cannot be represented as XML 1.0. On line 2, column 58 v2/pages/139>; rel=
16	Error A slash was not immediately followed by >. On line 3, column 15 pages/139>; rel="alternate"; type="application/json" link: <https://www.ro
17	Error A slash was not immediately followed by >. On line 3, column 16 <https://www.ros
18	Error A slash was not immediately followed by >. On line 3, column 35 <https://www.rossstores.com/?p=139>
19	Info Attribute ?p is not serializable as XML 1.0. On line 3, column 41 ores.com/?p=139>; rel=
20	Info Element name https: cannot be represented as XML 1.0. On line 3, column 41 ores.com/?p=139>; rel=
21	Error Stray doctype. On line 24, column 15 om/?p=139>; rel=shortlink x-powered-by: WP Engine x-cacheable: SHORT cache-control: max-age=600, must-revalidate x-cache: HIT: 4 x-cache-group: normal content-security-policy: default-src 'self'; font-src * data:; frame-ancestors 'self'; connect-src ; frame-src 'self' https://widget.stackla.com https://hosted.where2getit.com https://.doubleclick.net https://insight.adsrvr.org https://.pinterest.com; img-src data:; script-src-elem 'self' 'unsafe-inline' 'unsafe-eval' https://.dotomi.com https://connect.facebook.net https://contentz.mkt932.com https://app.everviz.com https://code.highcharts.com https://.googletagmanager.com https://.google-analytics.com https://.googleadservices.com https://.doubleclick.net https://.pinimg.com https://js.adsrvr.org https://analytics.tiktok.com https://.cookielaw.org https://cdn.jsdelivr.net https://vjs.zencdn.net https://staging-assetscdn.stackla.com https://assetscdn.stackla.com https://.pages03.net; script-src 'self' 'unsafe-inline' 'unsafe-eval' https://.dotomi.com https://.googletagmanager.com https://.google-analytics.com https://.googleadservices.com https://.doubleclick.net https://.pinimg.com https://js.adsrvr.org https://analytics.tiktok.com https://.cookielaw.org https://cdn.jsdelivr.net https://vjs.zencdn.net https://staging-assetscdn.stackla.com https://assetscdn.stackla.com https://.pages03.net; style-src-elem 'self' 'unsafe-inline' ; style-src 'self' 'unsafe-inline' ; referrer-policy: origin x-content-type-options: nosniff x-frame-options: SAMEORIGIN x-xss-protection: 1; mode=block strict-transport-security: max-age=63072000; includeSubDomains; preload cf-cache-status: DYNAMIC set-cookie: __cf_bm=V0skeXMe5EO4eNMMdvq42br.aXzgIwDSj88qx32Y.5M-1711742767-1.0.1.1-ir6vArkM9QIuBh0RqSmZqgCOC2U3OQkvIRjujxyI04vVx0CkVwG2F1eWfT4FgOJsp_AuZJLzOe0iwZ2kHo0ang; path=/; expires=Fri, 29-Mar-24 20:36:07 GMT; domain=.www.rossstores.com; HttpOnly; Secure; SameSite=None server: cloudflare cf-ray: 86c27a878ec83bcf-WAW content-encoding: br alt-svc: h3=":443"; ma=86400 <!DOCTYPE html> <html
22	Error Stray start tag html. On line 25, column 19 TYPE html> <html lang="en-US"> <he
23	Error Stray start tag head. On line 26, column 8 g="en-US"> <head>
24	Error A charset attribute on a meta element found after the first 1024 bytes. On line 29, column 25 > <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="UTF-8" />
25	Error Stray end tag head. 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27	Error End tag for body seen, but there were unclosed elements. On line 1107, column 7 ntact-us"> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5RVMVCB" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <a href="#main" class="visually-hidden visually-hidden-focusable skipnav">Skip Navigation</a> <header id="mainnav" class="fixed-top" role="banner"> <nav class="navbar navbar-expand-lg"> <div class="container-fluid navbar-content"> <div class="container-fluid brandbar"> <div class="d-block d-lg-none toggler-container"> <button class="navbar-toggler" type="button" data-bs-toggle="collapse" data-bs-target="#navbarMainCollapsible" aria-controls="navbarMainCollapsible" aria-expanded="false" aria-label="Toggle navigation"> <span class="visually-hidden">Toggle navigation</span> <span class="icon-hamburger"></span> </button> </div> <a id="logo" href="https://www.rossstores.com/" aria-label="Ross Dress For Less Home" > <img src="https://www.rossstores.com/wp-content/uploads/2021/03/logo-ross.svg" alt="Ross Dress For Less Logo" /> <span class="visually-hidden">Home</span> </a> <div class="d-block d-lg-none store-link"> <a href="https://www.rossstores.com/store-locator/">Stores</a> </div> </div> <div class="collapse navbar-collapse" id="navbarMainCollapsible"> <nav aria-label="Main Site Links"> <div class="menu-main-container"><ul id="menu-main" class="list-unstyled"><li id="menu-item-1404" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1404 Credit Card"><a href="https://www.rossstores.com/credit-card/">Credit Card</a></li> <li id="menu-item-150" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-150 Found In-Store"><a href="https://www.rossstores.com/found-in-store/">Found In-Store</a></li> <li id="menu-item-149" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-149 Store Locator"><a href="https://www.rossstores.com/store-locator/">Store Locator</a></li> </ul></div> </nav> <nav aria-label="Social Links"> <div class="menu-social-container"><ul id="menu-social" class="list-inline"><li id="menu-item-162" class="email menu-item menu-item-type-post_type menu-item-object-page menu-item-162 list-inline-item Email Sign-up"><a title="Email Sign Up" href="https://www.rossstores.com/email-sign-up/"><span class="visually-hidden">Email Sign-up</span></a></li> <li id="menu-item-163" class="instagram menu-item menu-item-type-custom menu-item-object-custom menu-item-163 list-inline-item Instagram"><a title="Instagram (opens in a new window)" target="_blank" rel="noopener" href="https://www.instagram.com/RossDressForLess"><span class="visually-hidden">Instagram</span></a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-164" class="facebook menu-item menu-item-type-custom menu-item-object-custom menu-item-164 list-inline-item Facebook"><a title="Facebook (opens in a new window)" target="_blank" rel="noopener" href="https://www.facebook.com/RossDressForLess"><span class="visually-hidden">Facebook</span></a><span class="visually-hidden">(opens in new window)</span></li> </ul></div> </nav> </div> </div> </nav> </header> <main id="main"> <div class="main-contents"> <section class="block___page-header "> <div class="row"> <div class="header-title"> <div class="text-container"> <h1><span style="font-family: Louisiana, sans-serif;">Contact Us</span> </h1> </div> </div> </div> </section> <section class="card block___accordion"> <div class="accordion-group "> <h2>Ross Return Policy</h2> <div class="accordion"> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-0-0"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse0-0" aria-expanded="false" aria-controls="accordion66071da57f173-collapse0-0"> <span class="label">General Return Policy</span> </button> </h3> <div id="accordion66071da57f173-collapse0-0" class="collapse " aria-labelledby="accordion66071da57f173-heading-0-0"> <div class="accordion-body"> <p>Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.</p> <p>Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.</p> <p>A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.</p> <p>Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If merchandise was paid for with a check, cash will not be issued for five (5) days.</p> <p>Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.</p> <p>Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.</p> <p>Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.</p> <p>Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.</p> <p>Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-0-1"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse0-1" aria-expanded="false" aria-controls="accordion66071da57f173-collapse0-1"> <span class="label">Fine Jewelry, Swimwear and Lingerie Return Policy</span> </button> </h3> <div id="accordion66071da57f173-collapse0-1" class="collapse " aria-labelledby="accordion66071da57f173-heading-0-1"> <div class="accordion-body"> <p>The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt.</p> <p>Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.</p> <p>The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached.</p> </div> </div> </div> </div> </div> <div class="accordion-group "> <h2>Ross Credit Card Program FAQ</h2> <div class="accordion"> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-0"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-0" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-0"> <span class="label">What is the difference between the Ross Mastercard and Ross Credit Card? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-0" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-0"> <div class="accordion-body"> <p>The Ross Credit Card is a credit card that can only be used at Ross Dress for Less stores. Once approved, you will receive a 10% discount<button type="button" class="btn btn-footnote" data-bs-toggle="modal" data-bs-target="#footnote-modal-66071da57f9ef" data-ross-content="%3Cp%3EValid+one+time+only.+Duplicate+offers+will+not+be+accepted.+Offer+will+not+be+re-issued+if+lost%2C+stolen+or+destroyed+or+with+return%2Frefund+of+merchandise.+Excludes+gift+cards%2C+disposable+bags+and+donations.+Discount+will+be+given+as+a+barcode+that+can+be+redeemed+for+any+single+total+purchase+and+does+not+have+to+be+applied+same+day+as+approval.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ECredit+card+offers+are+subject+to+credit+approval.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank+pursuant+to+a+license+from+Mastercard+International+Incorporated.+Mastercard+and+the+Mastercard+Brand+Mark+are+registered+trademarks+of+Mastercard+International+Incorporated.%3C%2Fp%3E%0A" data-ross-identifier="1"> <span class="visually-hidden">Footnote </span>1</button> (given as a barcode) that can be redeemed for any single total purchase on your Ross credit card. You will also earn 5% back as rewards<button type="button" class="btn btn-footnote" data-bs-toggle="modal" data-bs-target="#footnote-modal-66071da580561" data-ross-content="%3Cp%3EOffer+is+exclusive+to+Ross+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+or+Ross+Credit+Card+holders+enrolled+in+the+Ross+Rewards+program.+This+rewards+program+is+provided+by+Ross+Dress+for+Less+and+its+terms+may+change+at+any+time.+For+full+Rewards+Terms+and+Conditions%2C+please+see+%3Ca+href%3D%22https%3A%2F%2Fcomenity.net%2Frosscreditcard%2Ftermsandconditions%22+target%3D%22_blank%22+rel%3D%22noopener%22%3Ecomenity.net%2Frosscreditcard%2Ftermsandconditions%3C%2Fa%3E+or+%3Ca+href%3D%22https%3A%2F%2Fcomenity.net%2Frossmastercard%2Ftermsandconditions%22+target%3D%22_blank%22+rel%3D%22noopener%22%3Ecomenity.net%2Frossmastercard%2Ftermsandconditions%3C%2Fa%3E.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ECredit+card+offers+are+subject+to+credit+approval.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank+pursuant+to+a+license+from+Mastercard+International+Incorporated.+Mastercard+and+the+Mastercard+Brand+Mark+are+registered+trademarks+of+Mastercard+International+Incorporated.%3C%2Fp%3E%0A" data-ross-identifier="2"> <span class="visually-hidden">Footnote </span>2</button> on all purchases on the credit card at Ross Dress for Less to use on future purchases.</p> <p>The Ross Mastercard is a credit card that can be used anywhere Mastercard is accepted. Once approved, you will be eligible for the same benefits as the Ross Credit Card as well as 1% back as rewards<button type="button" class="btn btn-footnote" data-bs-toggle="modal" data-bs-target="#footnote-modal-66071da5805c3" data-ross-content="%3Cp%3EOffer+is+exclusive+to+Ross+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+holders+enrolled+in+the+Ross+Rewards+program.+This+rewards+program+is+provided+by+Ross+Dress+for+Less+and+its+terms+may+change+at+any+time.+For+full+Rewards+Terms+and+Conditions%2C+please+see+%3Ca+href%3D%22https%3A%2F%2Fcomenity.net%2Frossmastercard%2Ftermsandconditions%22+target%3D%22_blank%22+rel%3D%22noopener%22%3Ecomenity.net%2Frossmastercard%2Ftermsandconditions%3C%2Fa%3E.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ECredit+card+offers+are+subject+to+credit+approval.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank+pursuant+to+a+license+from+Mastercard+International+Incorporated.+Mastercard+and+the+Mastercard+Brand+Mark+are+registered+trademarks+of+Mastercard+International+Incorporated.%3C%2Fp%3E%0A" data-ross-identifier="3"> <span class="visually-hidden">Footnote </span>3</button> on all other purchases where Mastercard is accepted.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-1"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-1" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-1"> <span class="label">Can I choose the card type I want?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-1" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-1"> <div class="accordion-body"> <p>No, approval is determined on an individual basis and is based on creditworthiness.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-2" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-2"> <span class="label">How do I apply for the Ross Credit Card Program?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-2" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-2"> <div class="accordion-body"> <p>There are two ways you can apply:</p> <ol> <li>Visit your nearest Ross Dress for Less store and apply via your mobile device by scanning a QR code or texting a code found on signs in the store or</li> <li><a href="/credit-card/apply/" target="_blank" rel="noopener"><span class="visually-hidden">Apply for a Ross credit card </span>Online</a>.</li> </ol> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-3"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-3" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-3"> <span class="label">How will I know if my application has been approved?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-3" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-3"> <div class="accordion-body"> <p>You will be notified immediately on your mobile phone or online if you are approved. If you are not approved immediately, you will be notified by mail regarding your application within 10-14 days of submission.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-4"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-4" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-4"> <span class="label">Who should I contact regarding my application status?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-4" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-4"> <div class="accordion-body"> <p>Please contact Comenity Capital Bank directly at <u>1-800-440-5215</u>.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-5"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-5" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-5"> <span class="label">What bank issues the Ross credit card?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-5" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-5"> <div class="accordion-body"> <p>Comenity Capital Bank issues the Ross Credit Card and Ross Mastercard.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-6"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-6" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-6"> <span class="label">When will I receive my Ross credit card? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-6" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-6"> <div class="accordion-body"> <p>If approved, you will receive a credit card welcome kit in the mail within 7-14 business days.</p> <p>For questions regarding your card status please contact Comenity Capital Bank directly at <u>1-800-440-5215</u>.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-7"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-7" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-7"> <span class="label">How do I earn Rewards Dollars? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-7" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-7"> <div class="accordion-body"> <p>With the Ross Credit Card and the Ross Mastercard, you will earn 5% in Ross Rewards<button type="button" class="btn btn-footnote" data-bs-toggle="modal" data-bs-target="#footnote-modal-66071da5808a7" data-ross-content="%3Cp%3EOffer+is+exclusive+to+Ross+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+or+Ross+Credit+Card+holders+enrolled+in+the+Ross+Rewards+program.+This+rewards+program+is+provided+by+Ross+Dress+for+Less+and+its+terms+may+change+at+any+time.+For+full+Rewards+Terms+and+Conditions%2C+please+see+%3Ca+href%3D%22https%3A%2F%2Fcomenity.net%2Frosscreditcard%2Ftermsandconditions%22+target%3D%22_blank%22+rel%3D%22noopener%22%3Ecomenity.net%2Frosscreditcard%2Ftermsandconditions%3C%2Fa%3E+or+%3Ca+href%3D%22https%3A%2F%2Fcomenity.net%2Frossmastercard%2Ftermsandconditions%22+target%3D%22_blank%22+rel%3D%22noopener%22%3Ecomenity.net%2Frossmastercard%2Ftermsandconditions%3C%2Fa%3E.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ECredit+card+offers+are+subject+to+credit+approval.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank+pursuant+to+a+license+from+Mastercard+International+Incorporated.+Mastercard+and+the+Mastercard+Brand+Mark+are+registered+trademarks+of+Mastercard+International+Incorporated.%3C%2Fp%3E%0A" data-ross-identifier="2"> <span class="visually-hidden">Footnote </span>2</button> Dollars on all qualifying purchases at Ross Dress for Less stores. Ross Mastercard cardholders will earn 1% in Ross Rewards<button type="button" class="btn btn-footnote" data-bs-toggle="modal" data-bs-target="#footnote-modal-66071da5808f7" data-ross-content="%3Cp%3EOffer+is+exclusive+to+Ross+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+holders+enrolled+in+the+Ross+Rewards+program.+This+rewards+program+is+provided+by+Ross+Dress+for+Less+and+its+terms+may+change+at+any+time.+For+full+Rewards+Terms+and+Conditions%2C+please+see+%3Ca+href%3D%22https%3A%2F%2Fcomenity.net%2Frossmastercard%2Ftermsandconditions%22+target%3D%22_blank%22+rel%3D%22noopener%22%3Ecomenity.net%2Frossmastercard%2Ftermsandconditions%3C%2Fa%3E.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ECredit+card+offers+are+subject+to+credit+approval.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank.%3C%2Fp%3E%0A%3Cp+class%3D%22disclaimer%22%3ERoss+Mastercard%3Csup%3E%C2%AE%3C%2Fsup%3E+Credit+Card+Accounts+are+issued+by+Comenity+Capital+Bank+pursuant+to+a+license+from+Mastercard+International+Incorporated.+Mastercard+and+the+Mastercard+Brand+Mark+are+registered+trademarks+of+Mastercard+International+Incorporated.%3C%2Fp%3E%0A" data-ross-identifier="3"> <span class="visually-hidden">Footnote </span>3</button> Dollars on all other purchases where Mastercard is accepted.</p> <p>For every 100 Reward Dollars you earn, you will receive a $5 Reward Certificate. Reward Certificates will be issued in increments of $5, up to $20. Multiple Reward Certificates may be issued, within one billing cycle when the reward earned amount is greater than $20.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-8"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-8" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-8"> <span class="label">How do I view my Rewards Dollars and Rewards Certificates? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-8" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-8"> <div class="accordion-body"> <p>You can view your Rewards Dollars earned and Rewards Certificates fulfilled by logging into the <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a> or in your monthly electronic or paper billing statement.</p> <p>For full Rewards Terms and Conditions, please see <a href="https://comenity.net/rosscreditcard/termsandconditions">comenity.net/rosscreditcard/termsandconditions </a>or <a href="https://comenity.net/rossmastercard/termsandconditions">comenity.net/rossmastercard/termsandconditions</a>.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-9"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-9" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-9"> <span class="label">How do I redeem a Rewards Certificate in store? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-9" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-9"> <div class="accordion-body"> <ul> <li>You can access your Rewards Certificates by logging into the <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a> on your mobile device, pull up the barcode and ask the store cashier to scan it.</li> <li>You can also ask a store cashier to scan and redeem Rewards Certificates issued in your paper or electronic billing statement.</li> <li>For full Rewards Terms and Conditions, please see <a href="https://comenity.net/rosscreditcard/termsandconditions">comenity.net/rosscreditcard/termsandconditions</a> or <a href="https://comenity.net/rossmastercard/termsandconditions">comenity.net/rossmastercard/termsandconditions</a>.</li> </ul> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-10"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-10" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-10"> <span class="label">How do I add my Ross credit card to my mobile wallet? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-10" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-10"> <div class="accordion-body"> <ul> <li>Immediately after approval, you will be prompted on your mobile device to add your card to your mobile wallet. You will also receive a text message with a link to add it later.</li> <li>If you have already received your physical credit card, you can add your credit card to your mobile wallet by following the wallet’s prompts to enter the account information.</li> <li>There are signs in Ross Dress for Less stores with a QR code for account lookup which will find your card and instruct you to add it to your mobile wallet.</li> <li>All Ross Mastercards can be loaded into Apple, Google and Samsung wallets. The Ross Credit Card can currently only be loaded into Apple Pay.</li> </ul> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-11"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-11" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-11"> <span class="label">How do I pay my credit card bill?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-11" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-11"> <div class="accordion-body"> <ul> <li>Pay Online: Visit the <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a>, log in and click on “Payments.” There is no fee to pay online.</li> <li>Pay by Phone: Contact Comenity Capital Bank at 1-800-440-5215 for Ross Credit Cards and 1-866-743-3660 for Ross Mastercard Credit Cards, TDD/TTY: 1-888-819-1918. Fees may apply for payments made by phone.</li> <li>Pay by Mail: Send your payments to Comenity Capital Bank—Ross Credit Card or Ross Mastercard, P.O. Box 650965, Dallas, TX 75265-0965.</li> </ul> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-12"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-12" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-12"> <span class="label">Who do I contact if I need help or have questions regarding my Ross credit card?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-12" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-12"> <div class="accordion-body"> <ul> <li>If you are having trouble with your Ross credit card, you should contact Comenity Capital Bank by logging into the <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a> page.</li> <li>You can also contact the phone number on the back of your card: <ul> <li>Ross Credit Card: 1-800-440-5215</li> <li>Ross Mastercard: 1-866-743-3660</li> </ul> </li> <li>You can sign into <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a> to chat with an associate or send a message through Secure Message Center.</li> </ul> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-13"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-13" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-13"> <span class="label">How can I see my transaction details and credit balance? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-13" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-13"> <div class="accordion-body"> <p>You can view transaction details or your credit card balance by logging into the <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a> page and clicking on “Transactions and Statements” or contact Comenity Capital Bank at 1-800-440-5215 for Ross Credit Cards and 1-866-743-3660 for Ross Mastercard Credit Cards, TDD/TTY: 1-888-819-1918.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-14"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-14" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-14"> <span class="label">When do Rewards Dollars earned show up in my account? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-14" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-14"> <div class="accordion-body"> <ul> <li>Rewards Dollars earned are accessible via <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a>. Rewards Dollars may take up to two billing cycles to post to your account.</li> <li>Rewards Certificates are accessible via <a href="/credit-card/manage/" target="_blank" rel="noopener">Account Center</a> and via your billing statement. Certificates may take up to two billing cycles to post to your account.</li> </ul> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-15"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-15" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-15"> <span class="label">When do Rewards Dollars earned expire?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-15" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-15"> <div class="accordion-body"> <p data-renderer-start-pos="290">Your Rewards Dollars will expire at month’s end, three years after earned. When you reach $5 or more in Rewards Dollars, they will be fulfilled into a Rewards Certificate. Rewards Certificates expire 60 days after issuance.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-16"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-16" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-16"> <span class="label">When do Rewards Certificates earned expire? </span> </button> </h3> <div id="accordion66071da57f173-collapse1-16" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-16"> <div class="accordion-body"> <ul> <li>Unused Rewards Certificates will expire 60 days after they are issued.</li> <li>Redeemed Rewards Certificates (partially or fully) will be marked as used.</li> </ul> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-17"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-17" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-17"> <span class="label">How do I contact customer service?</span> </button> </h3> <div id="accordion66071da57f173-collapse1-17" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-17"> <div class="accordion-body"> <p>If you need additional assistance, please contact Comenity Capital Bank Customer Care at <u>1-800-440-5215.</u></p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-18"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-18" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-18"> <span class="label">Ross Mastercard FAQ</span> </button> </h3> <div id="accordion66071da57f173-collapse1-18" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-18"> <div class="accordion-body"> <p>Get the answers you need fast by choosing a topic from our list of most frequently asked questions <a href="https://d.comenity.net/ac/rossmastercard/public/help">here</a>.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-1-19"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse1-19" aria-expanded="false" aria-controls="accordion66071da57f173-collapse1-19"> <span class="label">Ross Credit Card FAQ</span> </button> </h3> <div id="accordion66071da57f173-collapse1-19" class="collapse " aria-labelledby="accordion66071da57f173-heading-1-19"> <div class="accordion-body"> <p>Get the answers you need fast by choosing a topic from our list of most frequently asked questions <a href="https://d.comenity.net/ac/rosscreditcard/public/help">here</a>.</p> </div> </div> </div> </div> </div> <div class="accordion-group "> <h2>FAQ</h2> <div class="accordion"> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-0"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-0" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-0"> <span class="label">Can I order items online from Ross Dress for Less?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-0" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-0"> <div class="accordion-body"> <p>No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-1"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-1" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-1"> <span class="label">Can you help me locate merchandise?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-1" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-1"> <div class="accordion-body"> <p>We do not provide itemized merchandise searches. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-2" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-2"> <span class="label">Do Gift Cards and Store Credits expire?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-2" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-2"> <div class="accordion-body"> <p>There is no expiration on our Gift Cards or Store Credit. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. Note: Protect your cards like cash. Ross is not responsible for lost or stolen cards.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-3"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-3" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-3"> <span class="label">What happens to merchandise that does not sell?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-3" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-3"> <div class="accordion-body"> <p>To make way for new merchandise, we regularly mark down slow-selling merchandise. We continue to take markdowns on this merchandise until it sells through.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-4"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-4" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-4"> <span class="label">Is a Ross Dress for Less catalog available?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-4" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-4"> <div class="accordion-body"> <p>No. We look for manufacturer closeouts. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-5"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-5" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-5"> <span class="label">Can I use a tax exemption certificate to shop tax free at Ross Dress for Less?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-5" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-5"> <div class="accordion-body"> <p>Yes, if you are shopping on behalf of a charitable organization. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier.</p> <p>Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-6"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-6" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-6"> <span class="label">Does Ross Dress for Less accept resale certificate?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-6" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-6"> <div class="accordion-body"> <p>No, the company&#8217;s policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-7"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-7" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-7"> <span class="label">What is the 55+ Tuesday Discount?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-7" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-7"> <div class="accordion-body"> <p>The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Eligible customers are entitled to 10% off purchases made on Tuesday.</p> <p>If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth.</p> <p>Note: This discount is only good on Tuesday. (The discount is nontransferrable and the customer must be present to receive the discount.)</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-8"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-8" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-8"> <span class="label">Is it possible to buy your overstock or end-of-season merchandise?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-8" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-8"> <div class="accordion-body"> <p>No. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in person in our stores.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-9"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-9" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-9"> <span class="label">Does Ross Dress for Less make donations to nonprofits in the community?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-9" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-9"> <div class="accordion-body"> <p>For a description of Ross Dress for Less giving programs, please visit <a href="https://corp.rossstores.com/responsibility/supporting-our-communities/" target="_blank" rel="noopener">Supporting Our Communities</a>.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-10"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-10" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-10"> <span class="label">Can you help me access your website?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-10" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-10"> <div class="accordion-body"> <p>If you are having trouble accessing information on the Ross Dress for Less website, please call <span class="text-nowrap">800‑335‑1115</span> for assistance.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-11"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-11" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-11"> <span class="label">When are your stores open?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-11" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-11"> <div class="accordion-body"> <p>Hours vary by store location and time of year. For current store hours in your area, please visit our <a href="https://www.rossstores.com/store-locator/">Store Locator</a>.</p> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="accordion66071da57f173-heading-2-12"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion66071da57f173-collapse2-12" aria-expanded="false" aria-controls="accordion66071da57f173-collapse2-12"> <span class="label">I am a Ross Associate. Where can I find information about resources available to Associates?</span> </button> </h3> <div id="accordion66071da57f173-collapse2-12" class="collapse " aria-labelledby="accordion66071da57f173-heading-2-12"> <div class="accordion-body"> <p>For information about Associate resources, please visit <a href="https://myross.rossstores.com/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://myross.rossstores.com/&amp;source=gmail&amp;ust=1599582477221000&amp;usg=AOvVaw0qGZILwRVo07hv4kva4YxG">MyRoss.rossstores.com.</a></p> </div> </div> </div> </div> </div> </section> <section class="card block___contact-form"> <div class="form-body" aria-live="polite"> <div class="form-instructions"> <h2>Contact Us Form</h2> <p>For additional inquiries not addressed in the above FAQ, please use the below form to contact us. Required Fields</p> </div> <form id="contact-form"> <fieldset> <legend><span class="visually-hidden">Your Contact Information</span></legend> <div class="row"> <div class="form-group col-12 col-md-6"> <label for="form-firstname">First Name<abbr class="required" title="required"></abbr></label> <input class="form-control" type="text" id="form-firstname" name="firstname" autocomplete="given-name" maxlength="30"/> </div> <div class="form-group col-12 col-md-6"> <label for="form-lastname">Last Name<abbr class="required" title="required"></abbr></label> <input class="form-control" type="text" id="form-lastname" name="lastname" autocomplete="family-name" maxlength="30"/> </div> </div> <div class="row"> <div class="form-group col-12"> <label for="form-email">Email<abbr class="required" title="required"></abbr></label> <input class="form-control" type="email" id="form-email" name="email" autocomplete="email" maxlength="70"/> </div> </div> <div class="row"> <div class="form-group col-12"> <label for="form-phone">Phone Number</label> <input class="form-control" type="text" id="form-phone" name="phone" autocomplete="tel-national" maxlength="24"/> </div> </div> </fieldset> <fieldset> <legend><span class="visually-hidden">Reason For Contacting</span></legend> <div class="row"> <div class="form-group group-select col-12"> <label for="form-inquiry" class="label-select">I am inquiring about<abbr class="required" title="required"></abbr></label> <div class="select-wrapper"> <select class="form-control form-select" id="form-inquiry" name="inquiry"> <option value selected disabled>Select One Topic</option> <option value="Customer Service">Customer Service</option> <option value="Employment">Employment</option> <option value="Corporate Social Responsibility">Corporate Social Responsibility</option> <option value="Vendor Inquiries">Vendor Inquiries</option> <option value="Website Technical Issues">Website Technical Issues</option> <option value="Investor and Media Requests">Investor and Media Requests</option> <option value="Real Estate">Real Estate</option> <option value="Other">Other</option> </select> </div> </div> </div> <div class="row collapse" id="Customer-Service"> <div class="form-group group-select col-12"> <label for="form-customerService" class="label-select">What is your inquiry related to?<abbr class="required" title="required"></abbr></label> <div class="select-wrapper"> <select class="form-control form-select" id="form-customerService" name="related1_customerService"> <option value selected disabled>Select One Topic</option> <option value="Merchandise Return or Exchange">Merchandise Return or Exchange</option> <option value="Customer Payment Issue">Customer Payment Issue</option> <option value="Store Experience">Store Experience</option> <option value="Nevada Privacy Request">Nevada Privacy Request</option> </select> </div> </div> </div> <div class="row collapse" id="Employment"> <div class="form-group group-select col-12"> <label for="form-related-employment" class="label-select">What is your inquiry related to?<abbr class="required" title="required"></abbr></label> <div class="select-wrapper"> <select class="form-control form-select" id="form-related-employment" name="related1_employment"> <option value selected disabled>Select One Topic</option> <option value="Prospective Associates">Prospective Associates</option> <option value="Current Associates">Current Associates</option> </select> </div> </div> </div> <div class="row collapse" id="CSR"> <div class="form-group group-select col-12"> <label for="form-corporate" class="label-select">What is your inquiry related to?<abbr class="required" title="required"></abbr></label> <div class="select-wrapper"> <select class="form-control form-select" id="form-corporate" name="related1_corporate"> <option value selected disabled>Select One Topic</option> <option value="Community Giving">Community Giving</option> <option value="Environmental Sustainability">Environmental Sustainability</option> <option value="Responsible Sourcing">Responsible Sourcing</option> </select> </div> </div> </div> </fieldset> <div class="row collapse" id="Payment"> <div class="form-group group-select col-12"> <label for="form-paymentIssue" class="label-select">What are your issues related to?<abbr class="required" title="required"></abbr></label> <div class="select-wrapper"> <select class="form-control form-select" id="form-paymentIssue" name="related2_paymentIssue"> <option value selected disabled>Select One Topic</option> <option value="Credit/Debit Card">Credit/Debit card</option> <option value="Personal Check">Personal Check</option> <option value="Gift Card Voucher">Gift Card Voucher</option> </select> </div> </div> </div> <div class="collapse" id="StoreInformation"> <div class="inquiry-secondary-fields"> <fieldset> <legend class="h3">Where did you purchase your merchandise?</legend> <div class="row"> <div class="form-group col-12 col-md-6"> <label for="form-city">Store City<abbr class="required" title="required"></abbr></label> <input class="form-control" type="text" id="form-city" name="city" autocomplete="address-level2" maxlength="50" /> </div> <div class="form-group group-select col-12 col-md-6"> <label for="form-state">State<abbr class="required" title="required"></abbr></label> <div class="select-wrapper"> <select class="form-control" id="form-state" name="state" autocomplete="address-level1"> <option value selected disabled>Select a State</option> <option value="N/A">N/A</option> <option value="AL">Alabama</option> <option value="AK">Alaska</option> <option value="AZ">Arizona</option> <option value="AR">Arkansas</option> <option value="CA">California</option> <option value="CO">Colorado</option> <option value="CT">Connecticut</option> <option value="DE">Delaware</option> <option value="DC">District of Columbia</option> <option value="FL">Florida</option> <option value="GA">Georgia</option> <option value="HI">Hawaii</option> <option value="ID">Idaho</option> <option value="IL">Illinois</option> <option value="IN">Indiana</option> <option value="IA">Iowa</option> <option value="KS">Kansas</option> <option value="KY">Kentucky</option> <option value="LA">Louisiana</option> <option value="ME">Maine</option> <option value="MD">Maryland</option> <option value="MA">Massachusetts</option> <option value="MI">Michigan</option> <option value="MN">Minnesota</option> <option value="MS">Mississippi</option> <option value="MO">Missouri</option> <option value="MT">Montana</option> <option value="NE">Nebraska</option> <option value="NV">Nevada</option> <option value="NH">New Hampshire</option> <option value="NJ">New Jersey</option> <option value="NM">New Mexico</option> <option value="NY">New York</option> <option value="NC">North Carlolina</option> <option value="ND">North Dakota</option> <option value="OH">Ohio</option> <option value="OK">Oklahoma</option> <option value="OR">Oregon</option> <option value="PA">Pennsylvania</option> <option value="RI">Rhode Island</option> <option value="SC">South Carolina</option> <option value="SD">South Dakota</option> <option value="TN">Tennessee</option> <option value="TX">Texas</option> <option value="UT">Utah</option> <option value="VT">Vermont</option> <option value="VA">Virginia</option> <option value="WA">Washington</option> <option value="WI">Wisconsin</option> <option value="WY">Wyoming</option> </select> </div> </div> </div> </fieldset> </div> </div> <div class="collapse" id="Receipt"> <div class="inquiry-tertiary-fields"> <fieldset> <legend class="visually-hidden">Do you have a receipt?</legend> <div class="row"> <div class="form-group col-12"> <label>Do you have a receipt?<abbr class="required" title="required"></abbr></label> <div class="col-4"> <div class="radio"> <input type="radio" id="form-receipt-yes" name="hasReceipt" value="Yes" data-error="#typeErrorMessage" data-target="#receiptDetails" data-type="receiptYes" /> <label for="form-receipt-yes">Yes</label> </div> <div class="radio"> <input type="radio" id="form-receipt-no" name="hasReceipt" value="No" data-error="#typeErrorMessage" data-target="#receiptDetails" data-type="receiptNo" /> <label for="form-receipt-no">No</label> </div> </div> <div id="typeErrorMessage"></div> </div> <div class="collapse" id="ReceiptDetails"> <div class="form-group col-12"> <label for="form-receiptNumber">Receipt number<abbr class="required" title="required"></abbr></label> <input class="form-control" type="text" id="form-receiptNumber" name="receiptNumber" maxlength="35"/> </div> <div class="form-group col-12"> <label for="form-receiptDate">Date on Receipt<abbr class="required" title="required"></abbr></label> <input class="form-control" type="date" id="form-receiptDate" name="receiptDate" /> </div> </div> </div> </fieldset> </div> </div> <div class="collapse" id="Gift-Card-Voucher"> <div class="inquiry-tertiary-fields"> <fieldset> <legend class="visually-hidden">Gift Card Details</legend> <div class="row"> <div class="form-group col-12"> <label for="form-giftCard">Gift Card Number<abbr class="required" title="required"></abbr></label> <input class="form-control" type="text" id="form-giftCard" name="giftCard" maxlength="14" /> </div> </div> </fieldset> </div> </div> <div class="row"> <div class="form-group col-12"> <div class="message-container"> <label for="form-message">Message<abbr class="required" title="required"></abbr></label> <div class="legal"><p>Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver&#8217;s license number or banking information in your message.</p> </div> <textarea class="form-control" id="form-message" name="message" maxlength="4000"></textarea> <div class="character-counter"><span id="form-message-counter-current">0</span>/4000</div> </div> </div> </div> <button type="submit" class="btn"> <span class="label">Submit</span> </button> </form> <div id="contact-form-message" class="success"> <div class="success-body"> <h3>Message Sent</h3> <div> <div>We will review your message and reach out to you.</div> </div> </div> </div> </div> </section> </div> </main> <footer role="contentinfo"> <section id="footer-email-signup"> <div class="footer-email-signup-body row"> <div class="col-12 col-lg-6 header"><h2>Sign Up for Emails</h2> <p>See what we have in store for you!</p> </div> <div class="col-12 col-lg-6"> <div class="email-signup-form-container"> <form id="email-signup-66071da58408e"> <span class="instructions-required-field">Required field</span> <input type="hidden" id="form-identifier-66071da58408e" name="identifier" value="66071da58408e" /> <input type="hidden" id="form-module-66071da58408e" name="module" value="Footer" /> <fieldset> <legend><span class="visually-hidden">Your Contact Information</span></legend> <div class="row"> <div class="form-group col-12 col-lg-8"> <label for="form-name-66071da58408e">Name (First and Last)</label> <input class="form-control" type="text" id="form-name-66071da58408e" name="name" autocomplete="name" maxlength="70" /> </div> <div class="form-group col-12 col-lg-4"> <label for="form-zip-66071da58408e">ZIP Code<abbr class="required" title="required"></abbr></label> <input class="form-control" type="text" id="form-zip-66071da58408e" name="zip" autocomplete="postal-code" maxlength="5" required /> </div> </div> <div class="row"> <div class="form-group col-12"> <label for="form-email-66071da58408e">Email Address<abbr class="required" title="required"></abbr></label> <input class="form-control" type="email" id="form-email-66071da58408e" name="email" autocomplete="email" maxlength="70" required /> </div> </div> </fieldset> <div class="disclaimer"> <p>By submitting this form, you have read and agreed to our <a href="/terms-of-use/" target="_blank" rel="noopener">Terms of Use</a> and <a href="/privacy-policy/" target="_blank" rel="noopener">Privacy Policy</a>.</p> </div> <button type="submit" class="btn"> <span class="label">Sign Up</span> </button> </form> <div id="email-signup-message-66071da58408e" class="d-none" role="alert" aria-live="assertive"> <div class ="success"> <div class="success-body"> <div class="loader"><span class="visually-hidden">Loading</span></div> </div> </div> </div> </div> </div> </div> </section> <div id="mainfooter"> <div class="footer-content col-shift-xl"> <div class="col-12 col-xl-9 row footer-menus"> <section class="col-xs-12 col-md-3 footer-menu"> <h2>Our Company</h2> <nav class="footer-links footer-links-company" aria-label="Footer Company Links" role="navigation"> <div class="menu-our-company-container"><ul id="menu-our-company" class="list-unstyled"><li id="menu-item-152" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-152 About Us"><a href="https://www.rossstores.com/about-us/">About Us</a></li> <li id="menu-item-153" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-153 Careers"><a target="_blank" rel="noopener" href="https://jobs.rossstores.com/">Careers</a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-154" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-154 Social Responsibility"><a target="_blank" rel="noopener" href="https://corp.rossstores.com/responsibility">Social Responsibility</a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-741" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-741 Diversity, Equality &amp; Inclusion"><a target="_blank" rel="noopener" href="https://corp.rossstores.com/responsibility/empowering-our-associates/our-commitment-to-diversity/">Diversity, Equality &#038; Inclusion</a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-151" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-151 Gift Cards"><a href="https://www.rossstores.com/gift-cards/">Gift Cards</a></li> <li id="menu-item-155" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-155 Investors"><a target="_blank" rel="noopener" href="https://investors.rossstores.com/">Investors</a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-309" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-309 Product Sourcing &#038; Human Rights"><a href="https://www.rossstores.com/product-sourcing-human-rights/">Product Sourcing &#038; Human Rights</a></li> </ul></div> </nav> </section> <section class="col-xs-12 col-md-3 footer-menu"> <h2>Support</h2> <nav class="footer-links footer-links-legal" aria-label="Footer Support Links" role="navigation"> <div class="menu-support-container"><ul id="menu-support" class="list-unstyled"><li id="menu-item-168" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-139 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menu-item-166 Sitemap"><a href="https://www.rossstores.com/sitemap/">Sitemap</a></li> </ul></div> </nav> </section> <section class="col-xs-12 col-md-3 footer-menu"> <h2>Credit Card</h2> <nav class="footer-links footer-links-legal" aria-label="Footer Credit Card Links" role="navigation"> <div class="menu-credit-card-container"><ul id="menu-credit-card" class="list-unstyled"><li id="menu-item-1400" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1400 Learn More&lt;span class=&quot;visually-hidden&quot;&gt; About the Ross Credit Card&lt;/span&gt; &amp; Apply Now"><a href="https://www.rossstores.com/credit-card/">Learn More<span class="visually-hidden"> About the Ross Credit Card</span> &#038; Apply Now</a></li> <li id="menu-item-1401" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1401 Manage My Card"><a target="_blank" rel="noopener" href="/credit-card/manage/">Manage My Card</a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-1407" class="credit-cards menu-item menu-item-type-post_type menu-item-object-page menu-item-1407 &lt;span class=&quot;visually-hidden&quot;&gt;Learn More About the Ross Credit Card &amp; Apply Now&lt;/span&gt;&lt;img src=&#039;https://www.rossstores.com/wp-content/uploads/2023/05/cards.png&#039; alt=&#039;Ross Dress For Less Mastercard and Ross Dress For Less Credit Card&#039; /&gt;"><a title="Learn More About the Ross Credit Card" href="https://www.rossstores.com/credit-card/"><span class="visually-hidden">Learn More About the Ross Credit Card &#038; Apply Now</span><img src='https://www.rossstores.com/wp-content/uploads/2023/05/cards.png' alt='Ross Dress For Less Mastercard and Ross Dress For Less Credit Card' /></a></li> </ul></div> </nav> </section> <section class="col-xs-12 col-md-3 footer-menu"> <h2>Privacy &amp; Terms</h2> <nav class="footer-links footer-links-legal" aria-label="Footer Legal Links" role="navigation"> <div class="menu-privacy-terms-container"><ul id="menu-privacy-terms" class="list-unstyled"><li id="menu-item-158" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-158 Privacy Policy"><a href="https://www.rossstores.com/privacy-policy/">Privacy Policy</a></li> <li id="menu-item-159" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-159 Terms of Use"><a href="https://www.rossstores.com/terms-of-use/">Terms of Use</a></li> <li id="menu-item-160" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-160 Accessibility"><a target="_blank" rel="noopener" href="https://corp.rossstores.com/accessibility">Accessibility</a><span class="visually-hidden">(opens in new window)</span></li> <li id="menu-item-161" class="onetrust menu-item menu-item-type-custom menu-item-object-custom menu-item-161 Do Not Sell My Personal Information"><button role="button" class="ot-sdk-show-settings">Do Not Sell My Personal Information</button></li> </ul></div> </nav> </section> </div> <div class="col-12 col-xl-3 copyright-container"> <div class="copyright col-shift-xl"> <p>©2024 Ross Stores, Inc. All rights reserved. All merchandise is representative of the merchandise carried in our stores.</p> <p><strong>Price, styles, colors, and items will vary by store. If you have trouble accessing this website, please call <span class="text-nowrap">800‑335‑1115</span>.</strong></p> </div> </div> </div> </div> </footer> <script type="text/javascript" id="gsdm-scripts-js-js-extra"> / <![CDATA[ / var ajax_service = {"ajaxurl":"https:\/\/www.rossstores.com\/wp-admin\/admin-ajax.php","query_vars":"{\"page\":\"\",\"pagename\":\"contact-us\"}","post_id":"139"}; / ]]> */ </script> <script type="text/javascript" src="https://www.rossstores.com/wp-content/themes/ross/js/main.js" id="gsdm-scripts-js-js"></script> </body> </htm
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74	Info The button role is unnecessary for element button. On line 1082, column 197 ormation"><button role="button" class="ot-sdk-show-settings">Do Not
75	Info The type attribute is unnecessary for JavaScript resources. On line 1098, column 61 /footer> <script type="text/javascript" id="gsdm-scripts-js-js-extra"> /* <!
76	Info The type attribute is unnecessary for JavaScript resources. On line 1103, column 122 </script> <script type="text/javascript" src="https://www.rossstores.com/wp-content/themes/ross/js/main.js" id="gsdm-scripts-js-js"></scri

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