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On line 252, column 9 <!DOCTYPE html> <!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7"> <![endif]--> <!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8"> <![endif]--> <!--[if IE 8]> <html class="no-js lt-ie9"> <![endif]--> <!--[if gt IE 8]><!--> <html class="no-js" lang="en"> <!--<![endif]--> <head> <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script> <script src="https://datalayer.ucsfhealth.org/ucsfhealth-marketing-data-layer.js" defer></script> <script src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <link rel="stylesheet" href="/assets/ucsf/main.css"> <title>Second Opinion | UCSF Health</title> <link href="/-/media/project/ucsf/ucsf-health/header/favicon-32x32.png" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfhealth.org/second-opinion" /> <meta content="Patients &amp; Visitors" name="mainNavName" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="Our online second opinion program offers patients access to leading specialists at UCSF Medical Center, no matter where they live. Find more information here." /><meta property="og:type" content="article" /><meta property="og:site_name" content="ucsfhealth.org" /><meta property="og:image" content="https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/article/hero/second-opinion-2x.jpg" /><meta property="og:title" content="Get a second opinion at UCSF Health" /><meta property="og:url" content="https://www.ucsfhealth.org/second-opinion" /> <meta name="description" content="Our online second opinion program offers patients access to leading specialists at UCSF Medical Center, no matter where they live. Find more information here." /> <meta property="twitter:site" content="@UCSFHospitals" /><meta property="twitter:image" content="https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/article/hero/second-opinion-2x.jpg" /><meta property="twitter:description" content="Our online second opinion program offers patients access to leading specialists at UCSF Medical Center, no matter where they live. Find more information here." /><meta property="twitter:creator" content="@UCSFHospitals" /><meta property="twitter:title" content="Get a second opinion at UCSF Health" /><meta property="twitter:card" content="summary_large_image" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <link rel="manifest" href="/manifest.json" /> <meta name="format-detection" content="telephone=no"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"Article","description":"Our online second opinion program offers patients access to leading specialists at UCSF Medical Center, no matter where they live. Find more information here.","image":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/article/hero/second-opinion-2x.jpg","url":"https://www.ucsfhealth.org/second-opinion","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2024-02-29T18:20:02+00:00","dateModified":"2024-02-29T18:22:22+00:00","headline":"Second Opinion","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png"}},"articleBody":"Coming soon!\nOur upgraded online second opinion program will be available soon – by the end of May 2024. Because the service is offered remotely, patients will be able to use it no matter where they live.\nIn the meantime, to make an in-person appointment as a UCSF patient, please call (888) 689-8273 for help with finding a provider or search our UCSF doctors&nbsp;and UCSF clinics&nbsp;online.","articleSection":"Article"} </script> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How does it work?","acceptedAnswer":{"@type":"Answer","text":"<p>Get an online second opinion in four steps: </p>\n<ol>\n <li><a rel=\"noopener noreferrer\" rel=\"noopener noreferrer\" href=\"https://grandrounds.com/ucsfhealth/\" target=\"_blank\">Create an account</a>, then open your case by clicking the green button on the patient dashboard. If you need help, please call Included Health, our second opinion partner, at (800) 941-1383 (domestic) or (775) 440-2557 (international). Help is available 6 a.m. to 6 p.m. Pacific Time, Monday through Friday. </li>\n <li>You will be prompted to provide an email address, basic patient information, locations of your medical records and any specific questions you have about your condition. </li>\n <li>Included Health collects all your medical records and chooses the most appropriate UCSF Health doctor to review your case. Everything is handled securely to protect your privacy. </li>\n <li>The UCSF Health doctor reviews your diagnosis and treatment plan. This doctor will provide clear medical guidance in the form of a written second opinion, addressing the specific questions you submitted. </li>\n</ol>\n<p>You will be assigned a personal care coordinator and staff doctor from Included Health. They will be your points of contact and will assist you throughout the process &ndash; handling logistics, collecting records, answering questions and ensuring your needs are met. </p>"}},{"@type":"Question","name":"What should I expect to receive once my second opinion is complete?","acceptedAnswer":{"@type":"Answer","text":"<p>You&rsquo;ll be notified when your completed second opinion is ready for your review. It will be in written form. After you have reviewed the second opinion, an Included Health&nbsp;clinician will follow up with you by phone to address general medical questions about the information provided in the second opinion. </p>"}},{"@type":"Question","name":"May I ask the expert follow-up questions after I’ve reviewed my second opinion?","acceptedAnswer":{"@type":"Answer","text":"<p>If you desire clarification of the response to one of your submitted questions, and the Included Health&nbsp;doctor is unable to provide it, the Included Health&nbsp;doctor will try to contact the expert. Whether our experts can respond to follow-up questions depends on their availability; responses to follow-up questions are not guaranteed. </p>\n<p>Follow-up questions must be posed to the expert within five business days of when the completed second opinion was made available to you, and you may ask a maximum of three clarifying questions. Please understand that you may not introduce new questions; they should be questions seeking clarity on what you&rsquo;ve read. Included Health&nbsp;can help you arrange a visit with the expert, if needed. </p>"}},{"@type":"Question","name":"How long does it take?","acceptedAnswer":{"@type":"Answer","text":"<p>We do our best to deliver your written second opinion as quickly as possible. The time frame depends on how quickly Included Health&nbsp;is able to obtain all medical records relevant to your case. After these are collected, most patients receive their written second opinions within five to seven business days, depending on the complexity of the case and availability of the specialist best suited to review it. </p>\n<p>Your Included Health&nbsp;personal care coordinator will keep you updated on the status of your request. You can also log in to your secure account at any time to track its progress. </p>"}},{"@type":"Question","name":"How much does it cost?","acceptedAnswer":{"@type":"Answer","text":"<p>An online second opinion from UCSF Health costs $900. The following services are included: </p>\n<ul>\n <li>Access to a personal care coordinator and staff doctor from Included Health</li>\n <li>Collection, digitization and submission of your medical records by Included Health</li>\n <li>Medical review by a UCSF Health specialist</li>\n <li>A written opinion from this expert</li>\n <li>Follow-up to address questions and referral needs related to the second opinion</li>\n</ul>\n<p>In rare cases, the doctor reviewing a case suggests another review of imaging tests or pathology reports (such as biopsy results). If this occurs, your personal care coordinator will contact you regarding the additional fees for these services. </p>"}},{"@type":"Question","name":"Will my insurance help pay for it?","acceptedAnswer":{"@type":"Answer","text":"<p>Currently, most health plans don’t cover online second opinions or consultations, so patients are responsible for the cost. Payment is due when your second opinion request is submitted. </p>\n<p>We accept all major credit cards (Mastercard, Visa, American Express and Discover). You may also use your health savings account (HSA) or flexible spending account (FSA) to pay. UCSF Health will not file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for the online second opinion service. </p>"}},{"@type":"Question","name":"What if my medical records are in another language?","acceptedAnswer":{"@type":"Answer","text":"<p>Medical records must be submitted in English. Please arrange for your records to be translated by a qualified medical translator before submitting them for review. You may use any qualified service of your choice, or contact <a rel=\"noopener noreferrer\" rel=\"noopener noreferrer\" href=\"https://www.landoassociates.com/\" target=\"_blank\">Lan Do &amp; Associates</a> for assistance. </p>"}},{"@type":"Question","name":"What should I do once I have the second opinion?","acceptedAnswer":{"@type":"Answer","text":"<p>The UCSF Health specialist may agree with your original diagnosis and treatment plan, offering you peace of mind that you’re making the right decisions regarding your care. It is also possible that the UCSF specialist will agree with the diagnosis but will offer different or additional treatment recommendations. Or the specialist may have a different diagnosis entirely and will recommend a different course of treatment. </p>\n<p>Whatever the outcome, once you receive the report, you should schedule time with your local health care provider to review the recommendations and work together to design the best treatment approach for your case. </p>\n<p>If you decide to come to UCSF for treatment, you will likely see the same doctor who provided your online second opinion. Nevertheless, you should call the clinic to confirm that this doctor is still the appropriate specialist for your case and is available to meet with you. </p>"}},{"@type":"Question","name":"Can I add more records, lab reports or images once the review of my case is underway?","acceptedAnswer":{"@type":"Answer","text":"<p>Your case cannot be reviewed by an expert until we have received all the necessary records. Regrettably, after the review process has begun, we cannot add more records or test results to your case, so the expert will not be able to review them. If new information does become available while your case is underway, you are welcome to open and pay for a new case, and we can request the same expert who reviewed your first case. Please be aware that we can’t guarantee the same expert will be available. </p>"}},{"@type":"Question","name":"Who chooses the doctor providing my second opinion?","acceptedAnswer":{"@type":"Answer","text":"<p>After carefully reviewing your second opinion request and medical records, our experienced team will determine which UCSF specialist is most appropriate for your needs. However, you may request a particular doctor, and Included Health&nbsp;as well as UCSF will try to accommodate your wishes, though we can&rsquo;t guarantee that specialist will be assigned to your case. </p>"}},{"@type":"Question","name":"How many questions may I ask the expert?","acceptedAnswer":{"@type":"Answer","text":"<p>Patients may ask a maximum of five questions. This ensures the expert has sufficient time to devote to each question. All questions must be finalized before we reach out to the expert to review your case, and additional questions can&rsquo;t be added once your case is underway. Please note that there is no direct phone conversation with the expert, so it&rsquo;s important that you submit all of your questions at the start of your case. </p>"}}]} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper"> <header> <div id="header" class="container-fluid"> <div class="component rich-text paragraph1 ie-warning-banner"> <div class="component-content"> <p> Looks like you&rsquo;re visiting UCSF Health on Internet Explorer. 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On line 330, column 119 <a href target="_self"> <img src="/-/media/project/ucsf/ucsf-health/images/navigation/usnews-376x188-2x.jpg?h=376&amp;iar=0&amp;w=752&amp;hash=60EB7C5C9A2EE0EAE70B54B388F77CA4" alt width="752" height="376" /> <span class="eyebrow">U.S. News Best Hospital Rankings</span> <div class="paragraph1">UCSF Health Ranked Among Nation's Top 10 Hospitals</div> </a> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/about/our-mission">Our Mission</a></p> </li> <li> <p><a title="Quality of Patient Care" href="/about/quality-of-patient-care">Quality of Patient Care</a></p> </li> <li> <p><a href="/patient-stories">Patient Stories</a></p> </li> <li> <p><a href="/about/diversity-at-ucsf-health">Embracing Diversity</a></p> </li> <li> <p><a href="/about/our-leadership">Our Leadership</a></p> </li> </ul> </div> </div> </div> </li> </ul> <ul class="top-menu"> <li><a href="/refer-a-patient">Refer a Patient</a></li> <li><a href="/mychart">MyChart</a></li> <li><a href="/request-an-appointment">Request Appointment</a></li> <li><a href="/second-opinion">Get a Second Opinion</a></li> <li><a class="call-us">Call us: (888) 689-8273</a></li> </ul> <div class="mobile-nav-footer"> <a rel="noopener noreferrer" title="University of California San Francisco" href="https://www.ucsf.edu/" target="_blank">University of California San Francisco</a> </div> </div> </div> </div> </div> </div> </div> </div> </header> <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-health/article/hero/second-opinion-2x.jpg?h=1112&amp;iar=0&amp;w=2880&amp;hash=D46D407DC59E253E83BB59A09CAE7A6C" alt width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Second Opinion </h1> </div> </div> </div><div class="component clinic-ctas no-links container"> <div class="component-content"> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thoug |
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On line 94, column 46 a> </div> <span aria-label="search" class="nav-search "><span |
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